What users are saying about
Top Rated
62 Ratings
25 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
25 Ratings
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Score 9.4 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

GreenRope

The price point and full featured application of GreenRope makes it perfect for small and medium sized businesses. GreenRope is an excellent alternative to some of the higher priced, better known CRM systems (Infusionsoft, AWeber, Ontraport, etc.). If you have specific requirements for your industry or business, GreenRope support will help to ensure that you get set up properly with what you need
Raylene Wall profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
GreenRope
8.3
Customer data management / contact management
Agile CRM
8.7
GreenRope
9.3
Workflow management
Agile CRM
7.4
GreenRope
9.3
Territory management
Agile CRM
6.7
GreenRope
7.0
Opportunity management
Agile CRM
8.0
GreenRope
9.5
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
GreenRope
10.0
Contract management
Agile CRM
7.6
GreenRope
3.8
Quote & order management
Agile CRM
6.6
GreenRope
9.5
Interaction tracking
Agile CRM
8.4
GreenRope
9.6
Channel / partner relationship management
Agile CRM
8.6
GreenRope
6.6

Customer Service & Support

Agile CRM
6.8
GreenRope
9.4
Case management
Agile CRM
7.0
GreenRope
9.6
Call center management
Agile CRM
6.4
GreenRope
9.0
Help desk management
Agile CRM
7.0
GreenRope
9.5

Marketing Automation

Agile CRM
8.5
GreenRope
9.5
Lead management
Agile CRM
8.6
GreenRope
9.6
Email marketing
Agile CRM
8.5
GreenRope
9.3

CRM Project Management

Agile CRM
6.7
GreenRope
9.5
Task management
Agile CRM
7.3
GreenRope
9.3
Billing and invoicing management
Agile CRM
5.7
GreenRope
9.6
Reporting
Agile CRM
7.0
GreenRope
9.6

CRM Reporting & Analytics

Agile CRM
6.8
GreenRope
8.9
Forecasting
Agile CRM
6.0
GreenRope
8.6
Pipeline visualization
Agile CRM
8.4
GreenRope
8.9
Customizable reports
Agile CRM
6.1
GreenRope
9.3

Customization

Agile CRM
7.9
GreenRope
8.5
Custom fields
Agile CRM
8.7
GreenRope
8.9
Custom objects
Agile CRM
7.8
GreenRope
8.9
Scripting environment
Agile CRM
6.6
GreenRope
7.0
API for custom integration
Agile CRM
8.6
GreenRope
9.3

Security

Agile CRM
8.0
GreenRope
9.3
Single sign-on capability
Agile CRM
8.3
GreenRope
8.6
Role-based user permissions
Agile CRM
7.6
GreenRope
10.0

Social CRM

Agile CRM
5.9
GreenRope
9.0
Social data
Agile CRM
5.8
GreenRope
9.0
Social engagement
Agile CRM
5.9
GreenRope
9.0

Integrations with 3rd-party Software

Agile CRM
7.9
GreenRope
9.0
Marketing automation
Agile CRM
7.8
GreenRope
9.0
Compensation management
Agile CRM
7.9
GreenRope
9.0

Platform

Agile CRM
8.0
GreenRope
8.6
Mobile access
Agile CRM
8.0
GreenRope
8.6

Pros

  • Agile CRM makes it easy to find out exactly where we are with any potential deal. It tracks notes that we enter directly into the program as well as displays emails and related people and deals with the click of a mouse.
  • Agile CRM has some remarkably capable marketing automation capabilities that we are just tapping into. You can set up drip campaigns, automated responses, and with Zapier, you can do even more.
  • The Kanban style deal board… See exactly where each deal is and where we need to pay attention. In short, it shows us the next right thing to do.
Mike Wittenstein profile photo
  • Great customer support.
  • Easy to use interface.
  • Great price
No photo available

Cons

  • The newsletter part is a bit clunky compared to dedicated services like MailChimp or Aweber. It's just not very streamlined and logical.
  • There needs to be more flexibility in importing contacts. Currently, you can only import if you have an email and a name which obviously a lot of systems don't. It makes manipulating data by importing very difficult and the 'having to have a first name' is not even consistent with the system itself.
  • The iPhone/Android app is not quite doing it for me - very hard to navigate currently.
Vilhelm Kruse profile photo
  • The only thing I can say is that it has so many features that I do not think I have had the time to use and evaluate. I think I am probably missing out of a lot of great features.
  • GreenRope has many email templates but seem to be directed to specific industries like retail, restaurants, etc. Would like to see more email templates.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
GreenRope8.8
Based on 8 answers
I love GreenRope. I see it only getting better and a staff that is dedicated to making it better.
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
GreenRope6.6
Based on 4 answers
It does everything I need when I'm at my computer. I would just like to have greater functionality in the iphone app. I have discussed with Greenrope my issues and they appear to be working on these issues
Lance Labno profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
GreenRope8.2
Based on 1 answer
No answer on this topic is available.

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
GreenRope7.3
Based on 2 answers
Right from the beginning, GreenRope's staff have been extremely helpful with getting us setup and answering all of our questions. In addition to chat support, the documentation provided within GreenRope itself is detailed and easily accessible. GreenRope is also really good about letting you know that they are available - and how to contact them. My questions/requests are answered quickly, every time.
Raylene Wall profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
GreenRope8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau profile photo

Alternatives Considered

With Agile CRM, I get the most bang for my buck, being a one-man operation. Their selling point that they offer everything you need is very sexy when the budget is limited. At the end of the day, Agile CRM offered a solution to my core business problem (which was centralizing client information) where other platforms do super sexy things, that I really did not need - and most were a lot more expensive.
Vilhelm Kruse profile photo
We were using Goldmine prior to transitioning to GreenRope. The cost of Goldmine was the main reason we went looking for another CRM software and discovered that Goldmine at the time did not have some of the features of GreenRope and the price was just right.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Ease of mind and less stress in the daily work of following up with clients and cases
  • Good starting point for understanding my needs.
  • I can't excuse myself by saying I don't have access to a platform that 'does that, 'because Agile CRM probably does that. (there is a ton of features)
Vilhelm Kruse profile photo
  • It does a great job with automation and keeps us constantly in front of our prospects and customers.
  • Being a small company it has saved us a ton of money since the majority of our marketing and sales can be completed within the CRM.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

GreenRope

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*
1.  Per Account
GreenRope Editions & Modules
GreenRope
Edition
Starter
$1491
Prime
$1991
Pro
$2491
Premium
$2991
Powerhouse
$3491
Supreme
$4491
Ultimate
$6991
1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.