What users are saying about

Agile CRM

Top Rated
59 Ratings

Infor CRM

30 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Infor CRM

30 Ratings
Score 5.9 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Infor CRM

I believe that a cloud based CRM package from Salesforce or SugarCRM would be the better decision at this time. As we are all aware, technology changes. Saleslogix was the right solution in the 90's, but today I believe we would go in a different direction if we had to do it all over again.
Dave Mattingly profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Infor CRM
6.7
Customer data management / contact management
Agile CRM
8.7
Infor CRM
8.5
Workflow management
Agile CRM
7.4
Infor CRM
8.0
Territory management
Agile CRM
6.6
Infor CRM
5.5
Opportunity management
Agile CRM
8.0
Infor CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Infor CRM
5.5
Contract management
Agile CRM
7.5
Infor CRM
5.7
Quote & order management
Agile CRM
6.5
Infor CRM
7.3
Interaction tracking
Agile CRM
8.3
Infor CRM
8.0
Channel / partner relationship management
Agile CRM
8.4
Infor CRM
3.0

Customer Service & Support

Agile CRM
6.8
Infor CRM
6.5
Case management
Agile CRM
7.0
Infor CRM
8.2
Call center management
Agile CRM
6.4
Infor CRM
5.0
Help desk management
Agile CRM
7.1
Infor CRM
6.3

Marketing Automation

Agile CRM
8.5
Infor CRM
2.5
Lead management
Agile CRM
8.6
Infor CRM
4.0
Email marketing
Agile CRM
8.4
Infor CRM
1.0

CRM Project Management

Agile CRM
6.6
Infor CRM
4.2
Task management
Agile CRM
7.3
Infor CRM
7.0
Billing and invoicing management
Agile CRM
5.6
Infor CRM
3.6
Reporting
Agile CRM
7.1
Infor CRM
2.0

CRM Reporting & Analytics

Agile CRM
6.8
Infor CRM
4.2
Forecasting
Agile CRM
6.0
Infor CRM
3.5
Pipeline visualization
Agile CRM
8.4
Infor CRM
7.0
Customizable reports
Agile CRM
6.1
Infor CRM
2.0

Customization

Agile CRM
7.8
Infor CRM
8.3
Custom fields
Agile CRM
8.7
Infor CRM
9.0
Custom objects
Agile CRM
7.7
Infor CRM
7.0
Scripting environment
Agile CRM
6.5
Infor CRM
7.2
API for custom integration
Agile CRM
8.5
Infor CRM
10.0

Security

Agile CRM
7.9
Infor CRM
9.2
Single sign-on capability
Agile CRM
8.3
Infor CRM
10.0
Role-based user permissions
Agile CRM
7.5
Infor CRM
8.5

Social CRM

Agile CRM
5.8
Infor CRM
3.5
Social data
Agile CRM
5.8
Infor CRM
4.0
Social engagement
Agile CRM
5.9
Infor CRM
3.0

Integrations with 3rd-party Software

Agile CRM
7.7
Infor CRM
2.9
Marketing automation
Agile CRM
7.8
Infor CRM
3.0
Compensation management
Agile CRM
7.6
Infor CRM
2.7

Platform

Agile CRM
8.0
Infor CRM
5.0
Mobile access
Agile CRM
8.0
Infor CRM
5.0

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly profile photo

Cons

  • The learning process is more challenging and takes longer to get used to the way things are handled in Agile CRM.
  • Agile CRM needs to improve their testing and preview options for different campaign segments.
  • There are some user interface tasks that could be made more user friendly such as setting up email templates and forms templates.
No photo available
  • Support was very spotty when Sage owned the product. It was hard to find truly qualified technical support staff. Swiftpage recently purchased Saleslogix from Sage. I do not have any experience with technical support at Swiftpage but I have heard that it better than Sage.
  • Each release tends to have quite a few bugs. A better Quality Assurance staff and testing plan is needed before releasing to the public. Due to the change in ownership I am not sure whether this situation will/has changed.
  • Quoting module could be enhanced significantly. We elected to use Power2Quotes quote module from CustomerFX (a Plugin). Quoting module in Salelogix is very bland and minimal.
  • The quoting module from CustomerFX is also customizable. We paid the license fee to yet further customize the quoting module to meet our exact business needs. Having said all this, I am simply stating the obvious fact regarding technology. That being if a company continually customizes applications to adapt to their business that they will become increasingly dependent on that product as the ONLY way to do business.
  • Management will always look at what has been invested in the software (i.e. license costs, maintenance, customizations, third party extensions, etc.) and will be biased when evaluating new alternatives.
Dave Mattingly profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Infor CRM9.0
Based on 8 answers
With the recent company acquisition, Saleslogix will eventually be replaced by Salesforce within our company.
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Infor CRM7.8
Based on 4 answers
It is sort of that old tool or instrument that you know all the particularities for, but isn't the prettiest
John Collman profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Infor CRM9.0
Based on 1 answer
No answer on this topic is available.

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Infor CRM8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
SaesLogix lacks some of the built in dashboard and report development simplicity that could improve it. The user interface in SalesLogix is more stark and less user friendly. In my experience, SaleLogix is much slower on click to click basis than Salesforce.com.
Steven Marchesi profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • All contact data is in one spot
  • You can see a detailed view of each contact's deal history
  • It is a more affordable option than some CRMs
Victoria Hoete-Dodd profile photo
  • Has provided visibilty to pipeline management that did not previosly exist at our company.
  • Increased efficiencies in service contract renewal management.
  • Increased efficiencies that had not existed with prior CRM platforms at our company
Steven Marchesi profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Infor CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details