What users are saying about
Top Rated
62 Ratings
30 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
30 Ratings
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Score 5.9 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Infor CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Infor CRM
6.7
Customer data management / contact management
Agile CRM
8.7
Infor CRM
8.5
Workflow management
Agile CRM
7.4
Infor CRM
8.0
Territory management
Agile CRM
6.7
Infor CRM
5.5
Opportunity management
Agile CRM
8.0
Infor CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Infor CRM
5.5
Contract management
Agile CRM
7.6
Infor CRM
5.7
Quote & order management
Agile CRM
6.6
Infor CRM
7.3
Interaction tracking
Agile CRM
8.4
Infor CRM
8.0
Channel / partner relationship management
Agile CRM
8.6
Infor CRM
3.0

Customer Service & Support

Agile CRM
6.8
Infor CRM
6.5
Case management
Agile CRM
7.0
Infor CRM
8.2
Call center management
Agile CRM
6.4
Infor CRM
5.0
Help desk management
Agile CRM
7.0
Infor CRM
6.3

Marketing Automation

Agile CRM
8.5
Infor CRM
2.5
Lead management
Agile CRM
8.6
Infor CRM
4.0
Email marketing
Agile CRM
8.5
Infor CRM
1.0

CRM Project Management

Agile CRM
6.7
Infor CRM
4.2
Task management
Agile CRM
7.3
Infor CRM
7.0
Billing and invoicing management
Agile CRM
5.7
Infor CRM
3.6
Reporting
Agile CRM
7.0
Infor CRM
2.0

CRM Reporting & Analytics

Agile CRM
6.8
Infor CRM
4.2
Forecasting
Agile CRM
6.0
Infor CRM
3.5
Pipeline visualization
Agile CRM
8.4
Infor CRM
7.0
Customizable reports
Agile CRM
6.1
Infor CRM
2.0

Customization

Agile CRM
7.9
Infor CRM
8.3
Custom fields
Agile CRM
8.7
Infor CRM
9.0
Custom objects
Agile CRM
7.8
Infor CRM
7.0
Scripting environment
Agile CRM
6.6
Infor CRM
7.2
API for custom integration
Agile CRM
8.6
Infor CRM
10.0

Security

Agile CRM
8.0
Infor CRM
9.2
Single sign-on capability
Agile CRM
8.3
Infor CRM
10.0
Role-based user permissions
Agile CRM
7.6
Infor CRM
8.5

Social CRM

Agile CRM
5.9
Infor CRM
3.5
Social data
Agile CRM
5.8
Infor CRM
4.0
Social engagement
Agile CRM
5.9
Infor CRM
3.0

Integrations with 3rd-party Software

Agile CRM
7.9
Infor CRM
2.9
Marketing automation
Agile CRM
7.8
Infor CRM
3.0
Compensation management
Agile CRM
7.9
Infor CRM
2.7

Platform

Agile CRM
8.0
Infor CRM
5.0
Mobile access
Agile CRM
8.0
Infor CRM
5.0

Pros

  • Easy to add new contacts whether manually or automatically as they fill in forms on site.
  • The banners feature is useful to flag important messages regarding certain users.
  • The email reporting is easy to see CTR open rate etc.
Victoria Hoete-Dodd profile photo
  • The UI of Infor CRM is very simple. It allows novice users to get what they want as well as advanced users.
  • Infor CRM works well on all browser platforms making it easy for users to have a choice in what they want to use.
  • Infor CRM is very flexible in terms of creating a solution that can fit many industries.
LeVar Berry profile photo

Cons

  • UI and UX - it's improving and it's 90% a joy to use. Some things are just really clunky with multiple windows opening (newsletter campaign management is a good example).
  • I have yet to see their approach to the new EU data protection regulation which would be a deal breaker and would entail us leaving them if their plans are not published soon. That said I think most tech companies are guilty of a lack of planning.
  • Ticketing feels poor compared to Zend Desk and Zoho Desk.
Jez John profile photo
  • Remote Office Syncing Problems : Syncing remote instances of the Saleslogix server was always problematic ( data out of sync).
  • Extended user security controls.
  • More form controls available to developers within the lan client architect application.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Infor CRM9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Infor CRM7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Infor CRM9.0
Based on 1 answer
No answer on this topic is available.

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Infor CRM8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo
Infor CRM is a great product. It is among the best of the best. MS Dynamics may be better for most as it too has made a lot of great improvements. However, Infor CRM's UI seems to be the easiest to use. It allows our users to get in and get out quickly.
LeVar Berry profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo
  • Has helped to a more accurate tracking of ROI, effectiveness of campaigns & trade shows.
Connie Frederking profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Infor CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details