What users are saying about
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Top Rated
33 Ratings
58 Ratings
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Score 8.8 out of 100

Medallia

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Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.3

    Alchemer (formerly SurveyGizmo)

    83%

    Medallia

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features

    Survey templates

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Themes

    7.5
    75%
    13 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    Survey Content

    8.7

    Alchemer (formerly SurveyGizmo)

    87%

    Medallia

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 3/3 features

    Changes to live survey

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    Question design help

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Multiple question types

    9.1
    91%
    14 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.3

    Alchemer (formerly SurveyGizmo)

    83%

    Medallia

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 1/1 features

    Survey logic flexibility

    8.3
    83%
    14 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    Alchemer (formerly SurveyGizmo)

    80%

    Medallia

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 5/5 features

    Response tracking

    8.5
    85%
    14 Ratings
    N/A
    0 Ratings

    Data export

    8.1
    81%
    14 Ratings
    N/A
    0 Ratings

    Standard reports

    7.3
    73%
    14 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    13 Ratings
    N/A
    0 Ratings

    Analytics

    8.1
    81%
    12 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.5

    Alchemer (formerly SurveyGizmo)

    85%

    Medallia

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

    Access controls

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    Compliance

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    Alchemer (formerly SurveyGizmo)

    84%

    Medallia

    Feature Set Not Supported
    N/A
    Alchemer (formerly SurveyGizmo) ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.2
    82%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Medallia is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.5

    Alchemer (formerly SurveyGizmo)

    85%
    14 Ratings
    9.3

    Medallia

    93%
    21 Ratings

    Usability

    8.8

    Alchemer (formerly SurveyGizmo)

    88%
    5 Ratings
    9.3

    Medallia

    93%
    2 Ratings

    Support Rating

    7.7

    Alchemer (formerly SurveyGizmo)

    77%
    5 Ratings
    7.8

    Medallia

    78%
    2 Ratings

    Likelihood to Recommend

    Alchemer (formerly SurveyGizmo)

    SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
    Joshua Melder | TrustRadius Reviewer

    Medallia

    Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
    Bruce Lee | TrustRadius Reviewer

    Pros

    Alchemer (formerly SurveyGizmo)

    • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
    • Easy and intuitive survey building.
    • Pretty good out-of-the-box survey analysis.
    Anonymous | TrustRadius Reviewer

    Medallia

    • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
    • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
    • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
    Angela Ocampo | TrustRadius Reviewer

    Cons

    Alchemer (formerly SurveyGizmo)

    • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
    • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
    • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
    • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
    • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
    Anonymous | TrustRadius Reviewer

    Medallia

    • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
    • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Alchemer (formerly SurveyGizmo)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Alchemer (formerly SurveyGizmo) Editions & Modules

    Edition
    Collaborator$491
    Professional$1491
    Full Access$2491
    Enterprise and BusinessContact for quote
    1. per month
    2. none
    Additional Pricing Details

    Medallia

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Medallia Editions & Modules

    Additional Pricing Details

    Usability

    Alchemer (formerly SurveyGizmo)

    Alchemer (formerly SurveyGizmo) 8.8
    Based on 5 answers
    The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
    Jonathan Eichorst | TrustRadius Reviewer

    Medallia

    Medallia 9.3
    Based on 2 answers
    Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Alchemer (formerly SurveyGizmo)

    Alchemer (formerly SurveyGizmo) 7.7
    Based on 5 answers
    Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
    Jonathan Eichorst | TrustRadius Reviewer

    Medallia

    Medallia 7.8
    Based on 2 answers
    Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Alchemer (formerly SurveyGizmo)

    I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
    Rebecca Lynn Kouroupis | TrustRadius Reviewer

    Medallia

    Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
    Michelle Joyce Nael | TrustRadius Reviewer

    Return on Investment

    Alchemer (formerly SurveyGizmo)

    • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
    • It has helped us to optimize resources especially man hours involved in survey design.
    • It has been a valuable partner in almost all [of] our uses.
    Anonymous | TrustRadius Reviewer

    Medallia

    • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
    • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
    Jose Michael dela Cruz | TrustRadius Reviewer

    Screenshots

    Alchemer (formerly SurveyGizmo)

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