What users are saying about
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
934 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

MS SharePoint / SQL

We have used it successfully as mentioned on two large programs, but again it is an enterprise tool so I am only speaking from the standpoint of my team. Hundreds of teams across our enterprise use this every day. We keep our decision tracker out there as well as important program documents required by our SDLC process like requirements, etc. We also publish test results for the team to see. We use SharePoint to share test data across the organization as we can not just email files back and forth. We can rely on the security settings of SharePoint to allow access to only those team members that need to see the test data. And even though our test data is masked, we still control access to it. I would recommend that any team can benefit from using SharePoint and it gives a good place to store program/project files. It becomes the source of the truth and you just keep putting the most current versions and save them to SharePoint.
Gene Baker | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
MS SharePoint / SQL
Content capture & imaging
Alfresco Content Services
5.5
MS SharePoint / SQL
File sync, storage & archiving
Alfresco Content Services
9.3
MS SharePoint / SQL
Document management
Alfresco Content Services
9.9
MS SharePoint / SQL
Records management
Alfresco Content Services
8.6
MS SharePoint / SQL
Content search & retrieval
Alfresco Content Services
9.8
MS SharePoint / SQL
Enterprise content collaboration
Alfresco Content Services
8.6
MS SharePoint / SQL
Content publishing & creation
Alfresco Content Services
7.0
MS SharePoint / SQL
Security, risk management & information governance
Alfresco Content Services
9.1
MS SharePoint / SQL
Contract lifecycle management
Alfresco Content Services
7.6
MS SharePoint / SQL
Automated workflows
Alfresco Content Services
9.2
MS SharePoint / SQL
Artificial intelligence
Alfresco Content Services
8.0
MS SharePoint / SQL
Mobile support
Alfresco Content Services
3.9
MS SharePoint / SQL
Integration
Alfresco Content Services
9.3
MS SharePoint / SQL

BI Standard Reporting

Alfresco Content Services
MS SharePoint / SQL
8.0
Pixel Perfect reports
Alfresco Content Services
MS SharePoint / SQL
7.9
Customizable dashboards
Alfresco Content Services
MS SharePoint / SQL
8.5
Report Formatting Templates
Alfresco Content Services
MS SharePoint / SQL
7.6

Ad-hoc Reporting

Alfresco Content Services
MS SharePoint / SQL
8.3
Drill-down analysis
Alfresco Content Services
MS SharePoint / SQL
7.8
Formatting capabilities
Alfresco Content Services
MS SharePoint / SQL
8.4
Integration with R or other statistical packages
Alfresco Content Services
MS SharePoint / SQL
8.2
Report sharing and collaboration
Alfresco Content Services
MS SharePoint / SQL
8.8

Report Output and Scheduling

Alfresco Content Services
MS SharePoint / SQL
8.8
Publish to Web
Alfresco Content Services
MS SharePoint / SQL
9.3
Publish to PDF
Alfresco Content Services
MS SharePoint / SQL
8.7
Report Versioning
Alfresco Content Services
MS SharePoint / SQL
9.4
Report Delivery Scheduling
Alfresco Content Services
MS SharePoint / SQL
8.3
Delivery to Remote Servers
Alfresco Content Services
MS SharePoint / SQL
8.2

Data Discovery and Visualization

Alfresco Content Services
MS SharePoint / SQL
7.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
Alfresco Content Services
MS SharePoint / SQL
7.2
Location Analytics / Geographic Visualization
Alfresco Content Services
MS SharePoint / SQL
7.5
Predictive Analytics
Alfresco Content Services
MS SharePoint / SQL
6.2

Access Control and Security

Alfresco Content Services
MS SharePoint / SQL
9.1
Multi-User Support (named login)
Alfresco Content Services
MS SharePoint / SQL
9.3
Role-Based Security Model
Alfresco Content Services
MS SharePoint / SQL
8.8
Multiple Access Permission Levels (Create, Read, Delete)
Alfresco Content Services
MS SharePoint / SQL
9.2
Single Sign-On (SSO)
Alfresco Content Services
MS SharePoint / SQL
9.1

Mobile Capabilities

Alfresco Content Services
MS SharePoint / SQL
8.6
Responsive Design for Web Access
Alfresco Content Services
MS SharePoint / SQL
8.0
Dedicated iOS Application
Alfresco Content Services
MS SharePoint / SQL
9.0
Dedicated Android Application
Alfresco Content Services
MS SharePoint / SQL
8.7
Dashboard / Report / Visualization Interactivity on Mobile
Alfresco Content Services
MS SharePoint / SQL
8.9

Application Program Interfaces (APIs) / Embedding

Alfresco Content Services
MS SharePoint / SQL
8.1
REST API
Alfresco Content Services
MS SharePoint / SQL
9.0
Javascript API
Alfresco Content Services
MS SharePoint / SQL
8.4
iFrames
Alfresco Content Services
MS SharePoint / SQL
8.4
Java API
Alfresco Content Services
MS SharePoint / SQL
8.1
Themeable User Interface (UI)
Alfresco Content Services
MS SharePoint / SQL
8.4
Customizable Platform (Open Source)
Alfresco Content Services
MS SharePoint / SQL
6.6

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

MS SharePoint / SQL

  • Flexible - able to make any changes we would like vs traditional service desk system.
  • ROI - We were already using SharePoint for internal intranet, so we are simply getting more use out of licensing we had already committed to.
  • Easy to use for end users.
Anonymous | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

MS SharePoint / SQL

  • It is hard to setup and nightmare
  • It requires a of infrastructure, thus it could be costly because of requirement and licensing required for everything to run smoothly
  • If it is not setup and organized properly from the beginning it could be maintenance nightmare
  • It is hard to have "test" environment to do patches or similar
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

MS SharePoint / SQL

MS SharePoint / SQL 8.8
Based on 7 answers
This was a long-term buy-in from a corporate perspective, to remain in the SharePoint space. Migration is certainly possible, which is good for planning and having options further out. At this point, the only planned migration is to eventually move the architecture up to SharePoint/SQL 2013. At that point, we will be able to leverage some greater efficiencies, some enhanced content design and management features, and some more current social features. It is well worth a full consideration in any shop looking at a new implementation of or migration to SharePoint (although you will probably be considering 2013 versions or beyond in those discussions), but the platform should be a strong competitor to any alternatives. Realizing the capability of a fully-branded and customized website was not part of the original choice for the architecture at Lincoln, but seeing it implemented and functioning now with this capacity far beyond original expectations has certainly cemented plans to continue using it.
Tim Ritter | TrustRadius Reviewer

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

MS SharePoint / SQL

MS SharePoint / SQL 7.0
Based on 2 answers
Over all very similar to other microsoft products
John Dopson | TrustRadius Reviewer

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

MS SharePoint / SQL

MS SharePoint / SQL 7.0
Based on 2 answers
Microsoft have good local teams
Vadim Malkin | TrustRadius Reviewer

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

MS SharePoint / SQL

MS SharePoint / SQL 7.0
Based on 2 answers
Not implemented in best practice way, there are many customizations
Vadim Malkin | TrustRadius Reviewer

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

MS SharePoint / SQL

I have used both Google Drive and Zoho Docs which seem similar to MS SharePoint. The main differences I noticed as a user is that the user interfaces in both Google Drive and Zoho Docs were much more intuitive and they were much easier to navigate than MS SharePoint. There are a lot more things that you can do with MS SharePoint, but for a smaller company, it may not be worth the investment.
Anonymous | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

MS SharePoint / SQL

  • I've installed SharePoint in many different industries and each industry has seen greater collaboration among their teams both locally and nationally. The ability to collaborate more efficiently has reduced the need to have employees centrally located.
  • Companies which have used SharePoint in a end user training portal have had great ROI, since they can create the content once and share with all their users who subscribe to their training service. The web content management aspect of SharePoint is a very helpful feature.
Anonymous | TrustRadius Reviewer

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MS SharePoint / SQL

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
MS SharePoint / SQL
8.4

Likelihood to Renew

Alfresco Content Services
9.0
MS SharePoint / SQL
8.8

Usability

Alfresco Content Services
5.0
MS SharePoint / SQL
7.0

Support Rating

Alfresco Content Services
8.0
MS SharePoint / SQL
7.0

Implementation Rating

Alfresco Content Services
9.0
MS SharePoint / SQL
7.0

Add comparison