Likelihood to Recommend AlphaSense works very well for researching topics related to companies, technologies and/or industries. The information access is super useful. Sorting by search relevance and filtering by source type can help curate the information to what you are looking for. One area that could use some help is how to digest that information down to usable chunks. If your goal is to synthesize the information into your research, then the platform seems to have some tools to help do that, but it will still be a manual process. A
CoPilot or similar integration could go a long way to improving the time to value of using this tool and the information it gathers for you.
Read full review Meltwater is well-suited for agencies that have an engagement team who is looking to service a variety of client needs such as social media reporting, public relations outreach, and community management. If you're looking to have a platform serve just one need, you can still use Meltwater but will get more bang for your buck if you are needing a variety of tools.
Read full review Pros Key market trends- I input a topic name and get information related to the topic. Competitor filings- Alphasense is able to get all the regulatory documents quickly. Earnings calls- Alphasense now provides transcripts, which is incredibly helpful when I can't attend the earnings call live. Read full review Media research - you can search for relevant publications and journalists to add to your media list. Earned media coverage - you can search for coverage of your brand and find news stories that also include data that may be useful (how many people did the story reach for example). Building media lists - if you have no current existing list, you can build and export one in Excel for example. Read full review Cons Provide access to research reports on latest technology topics like Small Modular Reactor in Nuclear industry Curate end industry commentary based on particular account expectations on regular basis ( monthly/bi monthly) Mail communication regarding latest topics that are included to the AlphaSense library Read full review The dashboards are not user-friendly, customizable (color, font size, etc.), or worthy of presenting to a client. All of the insights from a dashboard get pulled from the platform and placed into a more client-friendly presentation. Paywalls for certain publications connected to who-knows-what. DowJones racket limits media monitoring capabilities and results in manual searches for a growing number of publications. TVeyes, the broadcast monitoring arm of the media monitoring capabilities, just needs TLC and to become more client-facing. Currently, the links produced to share clips look sketchy, and they have a relatively short shelf life. Read full review Likelihood to Renew AlphaSense is a very useful tool and is reasonably priced for our organization. While I may not be a hyper-active user, it's a great resource when I need to quickly do a competitive landscape survey, review publicly available documents (transcripts, etc.), or review Wall Street research
Danny Beck Sr. Director of Business Development and Corporate Strategy
Read full review Meltwater works well for our organization and has allowed us to meet our internal goals. We are always open to new products and services that may be able to provide similar or better features; however, our experience has been that many of Meltwater's competitors are not up to the task.
Read full review Usability The ability to quickly move between transcripts/research is excellent, as is the previews generated of excerpts around search terms, and really increases efficiency/ability to find what you are looking for. The advanced search functionality is more challenging to use, and can some times be difficult to figure out how to set the exact parameters you are looking for (however, once you have the search in place, it is easy to amend)
Read full review Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using.
Read full review Reliability and Availability The availability of Alphasense is great. I have used the software for multiple years and cannot remember ever having an outage issue. This is surprising actually, as I use other software applications that do not have regular outages, but still have outages periodically. Alphasense, on the other hand, never seems to have any outages. Good sign if I can't remember the software not working :).
Read full review Performance Loading or performing searches on AlphaSense platform is reasonably fast for most of the time. However, it is sometimes unacceptably long for me to load PDF files (earnings presentation, supplementary financial report) on AlphaSense. Certain features might also take very long time, such as loading for "similar tables" across EDGAR filings, or downloading tables from EDGAR filings
Read full review Support Rating Customer support is very prompt. I get personalized support for search recommendations and content that I could not find in my own search. Support checks in with me on a bi-monthly basis to keep me informed of the many different feature additions, I cannot find a more kind, understanding, and supportive team.
Read full review Our account rep at Meltwater went dark for a long time. Then, a couple of weeks ago, our new account manager reached out to set up a meeting. Apparently, they had a big shakeup in the company, and there were some personnel changes. Our new account rep was great in discussing the platform's capabilities that were available to us and even offered to schedule a follow-up meeting with his technical team to introduce our new social media team members to the platform and how it could help them with their jobs.
Read full review In-Person Training The person was prepared, attentive, understood the nature of my questions, was willing to work through any difficulties or misunderstandings, was patient, and super pleasant to work with. Great customer service.
Read full review Again, really in-depth and helpful for a program that is really easy to use.
Read full review Online Training Trainers address the basics, and such training was meant for new users. Instructions are really helpful by providing scenarios that our team will face in our daily tasks. It will be more thoughtful if the training is conducted by case studies so as to allow new users to get first-hand experience during the training.
Read full review Walked step by step through program. Very informative on a program that doesn't require much training.
Read full review Implementation Rating seamless integration
Read full review You are only allowed 15 users, so make sure you've identified who will have access to use the tool.
Read full review Alternatives Considered We primarily use Aiera for live transcripts but their transcripts are not as accurate and a bit more glitchy. AlphaSense is really strong on that front and even organizes your printouts with smart summaries and a collection of all of your highlights. It is much better for organizing your thoughts.
Read full review I was looking for a full-service option. I did some research. What really sold me was the presentation. They offered products that were helpful, and I wasn’t even aware of them. It is more expensive than the other products that are out there, but you get more. The other companies are good, but Meltwater Media Intelligence is more full service.
Read full review Contract Terms and Pricing Model I believe this service is highly affordable for the value it creates. I think it is priced appropriately
Danny Beck Sr. Director of Business Development and Corporate Strategy
Read full review Scalability The sharing features provides by AlphaSense mean that it can be readily scaled for teams within an organization and, subject to compliance requirements, with client organizations. The ability to share annotations of transcripts and investor releases is valuable, and facilitates collaboration between analysts.
Read full review Professional Services Very professional and knowledgeable team. Easy to work with and communicates in a way that's helpful for users who aren't experts on the platform
Danny Beck Sr. Director of Business Development and Corporate Strategy
Read full review Return on Investment AlphaSense has allowed us to generate deeper competitive insights. For example, we conducted an in depth analysis of the aerial data analytics (drone) industry, and AlphSense helped us narrow in on the market leaders and their various strengths / weaknesses. AlphaSense has improved our team's overall efficiency. With Stream in particular, we are able to pinpoint insights in a matter of minutes through the transcript feature as opposed to having to conduct a series of calls ourselves. This is a significant time saver. AlphaSense has allowed us to make more informed decisions on our public holdings by providing us with unfettered access to equity research analyst reports. Read full review As a PR firm, we rely on the media databases that [Meltwater Media Intelligence Platform] supplies to deliver the media exposure that they expect from us. We utilize their tracking of media hits for our overall reporting to our clients. Both of these are advantageous in helping us to not only keep our existing clients happy but also to gain new clients (and, in turn - revenue), as well. Read full review ScreenShots