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Top Rated
208 Ratings

Salesforce

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Top Rated
2119 Ratings
Top Rated
208 Ratings
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Score 8.4 out of 101

Salesforce

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Top Rated
2119 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Anaplan

Sales performance management, various finance scenarios - Anaplan is good for automating calculations. It is less appropriate for very complex business cases.
Szilvia Havasreti profile photo

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.
John Hilburn profile photo

Feature Rating Comparison

BI Standard Reporting

Anaplan
9.1
Salesforce
Customizable dashboards
Anaplan
9.1
Salesforce

Report Output and Scheduling

Anaplan
8.8
Salesforce
Publish to PDF
Anaplan
9.1
Salesforce
Report Versioning
Anaplan
9.1
Salesforce
Report Delivery Scheduling
Anaplan
8.2
Salesforce

Mobile Capabilities

Anaplan
5.5
Salesforce
Responsive Design for Web Access
Anaplan
5.5
Salesforce

Budgeting, Planning, and Forecasting

Anaplan
7.5
Salesforce
Long-term financial planning
Anaplan
7.4
Salesforce
Financial budgeting
Anaplan
8.1
Salesforce
Forecasting
Anaplan
7.7
Salesforce
Scenario modeling
Anaplan
6.5
Salesforce
Management reporting
Anaplan
7.7
Salesforce

Consolidation and Close

Anaplan
6.6
Salesforce
Financial data consolidation
Anaplan
7.8
Salesforce
Journal entries and reports
Anaplan
6.6
Salesforce
Multi-currency management
Anaplan
6.2
Salesforce
Intercompany Eliminations
Anaplan
5.9
Salesforce
Minority Ownership
Anaplan
6.0
Salesforce
Local and consolidated reporting
Anaplan
7.3
Salesforce
Detailed Audit Trails
Anaplan
6.3
Salesforce

FInancial Reporting and Compliance

Anaplan
7.7
Salesforce
Financial Statement Reporting
Anaplan
7.1
Salesforce
Management Reporting
Anaplan
8.3
Salesforce
Excel-based Reporting
Anaplan
6.9
Salesforce
Automated board and financial reporting
Anaplan
8.3
Salesforce

Analytics

Anaplan
6.7
Salesforce
Personalized dashboards
Anaplan
5.5
Salesforce
Color-coded scorecards
Anaplan
6.0
Salesforce
KPIs
Anaplan
7.0
Salesforce
Cost and profitability analysis
Anaplan
7.0
Salesforce
Key Performance Indicator setting
Anaplan
7.5
Salesforce
Benchmarking with external data
Anaplan
7.1
Salesforce

Integration

Anaplan
8.3
Salesforce
Flat file integration
Anaplan
8.4
Salesforce
Excel data integration
Anaplan
8.3
Salesforce
Direct links to 3rd-party data sources
Anaplan
8.2
Salesforce

Sales Force Automation

Anaplan
Salesforce
8.3
Customer data management / contact management
Anaplan
Salesforce
8.7
Workflow management
Anaplan
Salesforce
8.1
Territory management
Anaplan
Salesforce
8.4
Opportunity management
Anaplan
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Anaplan
Salesforce
8.0
Contract management
Anaplan
Salesforce
7.7
Quote & order management
Anaplan
Salesforce
8.0
Interaction tracking
Anaplan
Salesforce
9.0
Channel / partner relationship management
Anaplan
Salesforce
8.1

Customer Service & Support

Anaplan
Salesforce
8.5
Case management
Anaplan
Salesforce
9.0
Call center management
Anaplan
Salesforce
8.4
Help desk management
Anaplan
Salesforce
8.3

Marketing Automation

Anaplan
Salesforce
7.7
Lead management
Anaplan
Salesforce
8.2
Email marketing
Anaplan
Salesforce
7.2

CRM Project Management

Anaplan
Salesforce
7.8
Task management
Anaplan
Salesforce
8.4
Billing and invoicing management
Anaplan
Salesforce
6.7
Reporting
Anaplan
Salesforce
8.3

CRM Reporting & Analytics

Anaplan
Salesforce
8.4
Forecasting
Anaplan
Salesforce
8.0
Pipeline visualization
Anaplan
Salesforce
8.6
Customizable reports
Anaplan
Salesforce
8.5

Customization

Anaplan
Salesforce
8.0
Custom fields
Anaplan
Salesforce
8.3
Custom objects
Anaplan
Salesforce
8.3
Scripting environment
Anaplan
Salesforce
7.6
API for custom integration
Anaplan
Salesforce
7.9

Security

Anaplan
Salesforce
8.7
Single sign-on capability
Anaplan
Salesforce
8.7
Role-based user permissions
Anaplan
Salesforce
8.7

Social CRM

Anaplan
Salesforce
7.0
Social data
Anaplan
Salesforce
7.1
Social engagement
Anaplan
Salesforce
6.9

Integrations with 3rd-party Software

Anaplan
Salesforce
8.0
Marketing automation
Anaplan
Salesforce
8.4
Compensation management
Anaplan
Salesforce
7.5

Platform

Anaplan
Salesforce
7.5
Mobile access
Anaplan
Salesforce
7.5

Pros

  • Real - time - the cloud based technology allows all changes & its impact is visible in real time.
Szilvia Havasreti profile photo
  • Salesforce.com is easily customizable and offers the flexibility needed to manage all companies whether small or large.
  • Salesforce.com is always releasing cutting edge technology which affords small businesses with access to the same technological benefits as small companies.
  • Salesforce.com has become so widely used that it helps when hiring folks because in many cases they've had some exposure to the technology.
Irene Chivily Von Toussaint profile photo

Cons

  • I'd like to see a back button. While there is restore from backup, it is a long process that only Admins can perform. And all users lose changes of course.
  • As an Admin, my #1 request is: why can't we select multiple list members with check boxes? For example, if I have a list of depts., and want to see HR + Recruiting (two list members). Yes, I can build a line item that does that. But every combination of list members must be custom built.
  • Another one that I get asked for are hierarchies for line items. For example, if I have a List on pages, there will be "+" to group items. For example, I might have Finance, HR, and Recruiting, all in "G&A" which I could then open the "+" to expand and collapse (G&A) to show the detail. If I am pivoted on a Line Item on pages, this isn't possible.
  • Another big one I get asked for, is "why can't I save views?!" Of course Admins can, but I think users would really appreciate it this one. Please consider it!
Dan Shuwarger profile photo
  • Dashboards could certainly be improved, limited customization
  • Reporting formulas are limited, and make exporting/excel manipulation necessary is some cases
  • Development options require a dedicated developer, so if you want heavy customization you will need to hire more resources.
Brent Booth profile photo

Likelihood to Renew

Anaplan8.2
Based on 3 answers
I don't think we could function without the collaboration capabilities built into Anaplan that replaced disparate Excel files in the workforce planning model
Joe Bradbury profile photo
Salesforce10.0
Based on 48 answers
reliable, dependable, trusted, community based, helpful, flexibleI love Dreamforce (annual Conference in San Francisco)
Bonnie Hilory profile photo

Usability

Anaplan8.2
Based on 2 answers
There is a dependency in this rating - in that I find Anaplan extremely easy to use, but I've spent the necessary time developing a strong understanding of the platform. Once you understand how to use it, the platform is flexible, easy to use, and fun to use.
Chris Friederich profile photo
Salesforce8.0
Based on 34 answers
Tracks, reports, and makes me money
Christopher Bennett profile photo

Reliability and Availability

Anaplan10.0
Based on 1 answer
In nearly 3 years, I have only had 1 issue of being unable to access my model for an unplanned maintenance. Even planned maintenance windows are handled during low traffic hours on the weekend.
Joe Bradbury profile photo
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

Anaplan9.0
Based on 1 answer
Everything is calculated in memory in the cloud. It's nearly instantaneous updates when you make changes. The only time things get a little slow is when you have a massive model with very intricate calculations...but "slow" for Anaplan is not what I would call "slow" for something like Hyperion. We used to have Hyperion calcs that ran for 60 mins before you could use data. The equivalent would be 60 seconds in Anaplan.
Joe Bradbury profile photo
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Anaplan8.1
Based on 2 answers
I feel like the support team is a little lacking in product knowledge. Several times I have contacted them to get help, and ended up finding a solution to my own problem before the team could get back to me with anything useful. I have also submitted a few bugs, and never got updates to when they were fixed in later releases.
Joe Bradbury profile photo
Salesforce4.9
Based on 30 answers
Customer services was friendly. For development objects and for business process adjustments, you are better served by a 3rd party Salesforce consulting partner.
Rob Gottschalk profile photo

In-Person Training

Anaplan3.0
Based on 1 answer
The in-person training is simply not worth the cost. After a few weeks of playing in Anaplan, I went to the basic training and knew more than the person teaching it. a year down the road, I was the first person to complete the advance training, and again could have been teaching the class better than the person running the session. Spend some time on your own trying out different things and you will get all the understanding you need to be successful.
Joe Bradbury profile photo
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

Anaplan5.0
Based on 1 answer
I'm giving this a 5 simply for the anapedia outline of calculations. The online videos and trainings leave a lot to be desired, but having anapedia around to help you understand calculations has been helpful. The drawback to anapedia is the depth they go into for calculations, it is lackluster at times. Because of that, I have been working through a much more in-depth look at each calculation on my website for users to reference: http://www.anaplanguru.com/formulas/
Joe Bradbury profile photo
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

Anaplan6.7
Based on 12 answers
Implementation using Anaplan's internal customer success team left much to be desired. We've found much better success with outside consultants
Christopher Pope profile photo
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

Modeling and what I call the "brains" is much better in Anaplan. You can create several different model types that can all feed into a single budget or plan.What Anaplan really lacks is the ad-hoc ability that is in Hyperion. You can't identify your dimensions and find the data sitting in that spot, the data just isn't setup that way in Anaplan. This makes answering some detail questions more difficult than it would be in Hyperion. for that reason, we are using Anaplan for the modeling, and Hyperion for the data storage. It would be nice to be able to sunset Hyperion though....
Joe Bradbury profile photo
Salesforce is MUCH better than what we were previously using. For one, Saleslogix isn't a SaaS product - you're completely tied to what PC your user creds are installed on. Second, searching for records is nearly impossible in Saleslogix - you have to exactly type something how it's named in the system, and that's really hard to do when you have some people entering it as "A B C Company" and "ABC Co" - it was very gross and also impossible to manage dupes.
Carissa Crittenden profile photo

Scalability

Anaplan7.0
Based on 1 answer
It's going to handle most of what you can throw at it. The problem lies in the sparsity of some datasets. When you have over 5ish dimensions of sparse data, the size of the model gets bloated for not much value. In several cases, I have had to adapt my model to account for sparsity in a way that minimized use of space, but also made interacting with the data more cumbersome.
Joe Bradbury profile photo
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • Workforce Planning efficiency - so much easier than excel to maintain sensitive information planning
  • Long range plan lead time - the old excel model took weeks to update. The Anaplan model takes hours
Joe Bradbury profile photo
  • From a marketing standpoint, I am able to pull various reports that look at campaign engagement, cost of campaign, and if any findings have occurred from campaign responses. This allows me to make decisions on cutting budgets for specific marketing campaigns, or placing more budget into a high performing campaign.
  • We now have the ability to pull reports that show engagement attempts on leads. These reports allow us to ensure all leads in our database are being followed up in a timely manner, and that no lead is lost in the system. By ensuring that our sales representatives have high engagement on leads, we have ultimately increased our sales.
  • Overall, Salesforce has had a positive impact on our company. A year ago we were using an archaic CRM system that bound us to the mere capacity of the database. Working with Salesforce has enabled us to implement and work with better sales functions and solutions that improve our company as a whole.
Whitney Slothower profile photo

Pricing Details

Anaplan

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
Request a personal demo: https://www.anaplan.com/request-demo/ Free trial for existing customers for any app in the App Hub: https://apphub.anaplan.com/

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details