Apricot by Social Solutions vs Pega Platform

• Apricot allows us to organize our client data and run reports more efficiently.
• Apricot upgrades its features on a routine basis to meet the needs of the customer, including its secure web form feature.
• Apricot has fashionable and accessible technical assistance, including direct chat, videos, boot camps (virtual), and recommended 3rd party consultant support.
• The variety of filtering attributes to run reports is very impressive.
• The versatility in configuring reports helps us to be able to meet the reporting requirements of different funder frameworks.

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• Pega provides frameworks for various domains. This speed-ups the development process.
• Routing, Notification, Assignment, Escalation - these are inbuilt features in Pega. Without minimal configuration, these can be used to solve business problems.
• Pega's responsive user interface helps to create software products for different devices.
• Pega has a very rich support community.

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• We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
• We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.

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• It is a solution which can be quickly customized for a market-ready product but there is are limitations on that. To go beyond a certain limit needs professionals which are hard to find.

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• Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot.
• Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program.
• Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.

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• Sometimes a lot of time consumption for problem-solving.
• Designer studio latencies. Eg: rule checking, logs, etc.
• Communication with Pega Support.

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