Apricot by Social Solutions vs Pega Platform

Apricot by Social Solutions

Apricot is well suited to help with output reporting. However, I don't believe it offers a narrative function. Apricot is well suited for capturing client intake, especially with is secure web form feature. However, it is not like GoogleForms where it can be used to either capture RSVP information or sign-in information for events or trainings.Apricot is well-suited for comparison reporting and discovering effort. However, I don't believe it has predictive features that can be leveraged.

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Heath Carelock

Program Director, Financial Empowerment Center

Prince George's Community CollegeHigher Education, 1001-5000 employees

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Pega Platform

Pega is great for corporate web apps when a certain work flow or process can be improved through automation or a more stream lined process. It can handle forms and documents really well, integrates well with many different services (including other Pega apps), can handle very complex work flows and logic to basic things like user permissions and notifications. I would say it is less suited for small business needs. I would also say it is not that great at handling media or very interactive screens such as video (something I have personally never seen done).

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Verified User

Employee in Information Technology

Information Technology & Services Company, 51-200 employees

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Feature Rating Comparison

Apricot by Social Solutions

—

Pega Platform

7.7

Dashboards

—

8.1

Standard reports

—

7.8

Custom reports

—

7.3

Apricot by Social Solutions

—

Pega Platform

7.8

Process designer

—

8.4

Process simulation

—

7.8

Business rules engine

—

8.6

SOA support

—

8.2

Process player

—

8.1

Support for modeling languages

—

5.4

Form builder

—

7.8

Model execution

—

8.0

Apricot by Social Solutions

—

Pega Platform

7.4

Social collaboration tools

—

7.4

Apricot by Social Solutions

—

Pega Platform

4.5

Content management

—

4.5

Pros

Easy of use for the end user
Reports that can made and customizable
Training for the administrator excellent

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Donna Smith-Pupillo

Executive Director

Deaconess Faith Community Nurse MinistriesHealth, Wellness and Fitness, 11-50 employees

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Quick development time. Much of the Pega "rules" are easy to configure and implement.
Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.

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Verified User

Employee in Information Technology

Information Technology & Services Company, 51-200 employees

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Cons

Notification to clients that there is a problem with the Social Solutions server. When their system goes down is not always clear that the issue is with the software and time is spent trying to determine if the problem is local or with Social Solutions.
I would like a function in reports that would easily allow selected fields to be base on a "if not this than that"

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Kathleen Kehrer

Program Assistant

Family ServicesNon-Profit Organization Management, 51-200 employees

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Not all software is bug-free and Pega is no exception. Notable problems arise when upgrading between versions of already existing apps. Pega does its best to support apps but can be slow to respond.
Small circle of users. Pega is a niche technology and much of its methods and functions strictly apply to Pega itself. There are not nearly as many resources to refer to compared to some of the bigger name technologies.
Often restricted to the platform. Many of Pega "rules" are restricted, as there are approved "guardrails" Pega wishes developers to stay within. Clients may want one thing but Pega may not support it and it can be difficult navigating around the limitations Pega itself puts in place for these.

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Verified User

Employee in Information Technology

Information Technology & Services Company, 51-200 employees

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Likelihood to Renew

Apricot by Social Solutions9.7

Based on 2 answers

I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.

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Terri Willis, MPA

Executive Director

Brazoria County Dream CenterCivic & Social Organization, 1-10 employees

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Pega Platform10.0

Based on 6 answers

Tool has been already integrated in most our business partners units. We need continuity. Good working relationship with contractors.

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Philippe Grain

PRPC developer

Wells FargoFinancial Services, 10,001+ employees

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Usability

Apricot by Social Solutions10.0

Based on 1 answer

Very well design, almost anyone can use

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Terri Willis, MPA

Executive Director

Brazoria County Dream CenterCivic & Social Organization, 1-10 employees

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No score

No answers yet

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Support

Apricot by Social Solutions10.0

Based on 1 answer

Every time we have a problem it is resolved

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Terri Willis, MPA

Executive Director

Brazoria County Dream CenterCivic & Social Organization, 1-10 employees

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Pega Platform8.9

Based on 2 answers

We have received very good support from PEGA from initial phase of the product and it has a very good turnaround time for any issue reported with a respective solution.

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Pramod Waingankar

Application Architect, Executive Advisor

WellPointInsurance, 10,001+ employees

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Online Training

No score

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Pega Platform8.0

Based on 1 answer

The online training is an excellent one, but still it is missing hands on development.

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Verified User

Team Lead in Information Technology

Insurance Company, 1001-5000 employees

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Implementation

Apricot by Social Solutions10.0

Based on 1 answer

Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms

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Terri Willis, MPA

Executive Director

Brazoria County Dream CenterCivic & Social Organization, 1-10 employees

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No score

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Alternatives Considered

The Social Solutions sales team actually suggested Apricot to this organization, based on its needs and SaaS contract cost. The other Social Solutions ETO software is more feature-laden and costlier than what was needed.

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Jamie Caroland

Independent Consultant

Challengers Independent Living, Inc.Non-Profit Organization Management, 11-50 employees

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Pega was who we first chose, but due to the high learning curve and really needing developers who knew CODE, we were forced to look at other solutions like UiPath.

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Verified User

Manager in Information Technology

Computer Software Company, 5001-10,000 employees

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Return on Investment

It has kept our organization on track.
There are some issues if we have more than one employee change or create duplicate documentation.

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Christina Nowak

11-50 employees

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Our company has boomed in the past few years because we of how we use Pega.
We will get a project from a client and the turnaround will be so quick they will throw 3-4 more projects at us.
Smaller developer teams means less complexity and less overhead.

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Verified User

Employee in Information Technology

Information Technology & Services Company, 51-200 employees

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