What users are saying about
53 Ratings
34 Ratings
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

MailerLite

MailerLite is fantastic for anyone who is looking to send emails to a lot of people and gather data and analytics of who has read the email, clicked on links, etc. It works well on a company base as well as an individual contractor base.
Katie McKinlay | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
MailerLite
Survey templates
AskNicely
8.5
MailerLite
Themes
AskNicely
7.9
MailerLite
Custom logo/branding
AskNicely
8.3
MailerLite

Survey Content

AskNicely
8.7
MailerLite
Changes to live survey
AskNicely
8.8
MailerLite
Question design help
AskNicely
8.7
MailerLite
Multiple question types
AskNicely
8.5
MailerLite

Survey Logic

AskNicely
7.9
MailerLite
Survey logic flexibility
AskNicely
7.9
MailerLite

Survey Reporting & Analytics

AskNicely
8.4
MailerLite
Response tracking
AskNicely
8.9
MailerLite
Data export
AskNicely
8.5
MailerLite
Standard reports
AskNicely
8.3
MailerLite
Custom reports
AskNicely
7.9
MailerLite
Analytics
AskNicely
8.4
MailerLite

Survey Administration & Security

AskNicely
8.8
MailerLite
Access controls
AskNicely
8.9
MailerLite
Compliance
AskNicely
8.7
MailerLite

Survey Distribution

AskNicely
8.4
MailerLite
Vendor-offered crowdsourcing
AskNicely
8.1
MailerLite
Respondent restrictions
AskNicely
8.6
MailerLite

Email & Online Marketing

AskNicely
MailerLite
8.6
WYSIWYG email editor
AskNicely
MailerLite
8.1
Dynamic content
AskNicely
MailerLite
8.8
Ability to test dynamic content
AskNicely
MailerLite
9.7
Landing pages
AskNicely
MailerLite
7.1
A/B testing
AskNicely
MailerLite
8.2
Mobile optimization
AskNicely
MailerLite
9.4
Email deliverability reporting
AskNicely
MailerLite
7.8
List management
AskNicely
MailerLite
8.3
Triggered drip sequences
AskNicely
MailerLite
9.5

Reporting & Analytics

AskNicely
MailerLite
7.3
Dashboards
AskNicely
MailerLite
6.0
Standard reports
AskNicely
MailerLite
9.8
Custom reports
AskNicely
MailerLite
6.0

Pre-Send Testing

AskNicely
MailerLite
7.0
Email Previews
AskNicely
MailerLite
7.0

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

MailerLite

  • What MailerLite does really well is providing small businesses on small budgets the opportunity to create attractive and easy peasy landing pages without breaking the bank.
  • MailerLite over the last year has really stepped up its game by integrating with popular third-party tools to help small businesses work smarter by creating automated systems and processes.
  • Their online educational webinars and training videos have improved tremendously in helping to educate small business owners on how to use email marketing more effectively.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

MailerLite

  • Automations can be quite limited when one wants a slight more involved workflow.
  • The onboarding process can be quite cumbersome with their approvals - they don't say why if you're not.
  • Their affiliate program - a better deal and better support for attributions.
Craige Hardel | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

MailerLite

Compared to products like Constant Contact, MailerLite is much more cost appropriate, and is easier to use. The only downside is that Constant Contact has some additional functionality for live events that MailerLite doesn't offer, like text to join, but unless you are speaking at or holding live events often the added cost for Constant Contact doesn't make sense for startups or small businesses.
Anonymous | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

MailerLite

  • While email is a great way to connect with our clients, the sharable pdf brochures have been a great source of traffic to our website. It has also been a great conversation starter with potential clients who are tired of emails.
  • There are over 12 million WhatsApp users in Kenya, most of our clients and prospects, are more willing to connect us via WhatsApp than by email. The .PDF brochures has become one of our biggest marketing assets as we can keep them updated about our projects in a more social way. The fact that the brochures are more shareable is a big bonus. It'll be good to be able to track clicks, which currently can't be done as it's stared as a draft in MailerLite.
Abigail Nwaocha | TrustRadius Reviewer

Screenshots

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AskNicely Editions & Modules

Additional Pricing Details

MailerLite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* 2500 subscribers

MailerLite Editions & Modules

Edition
Premium plan$101
Forever free plan$01
Premium plan for small business$302
Premium plan for medium businesses$503
Premium plan$154
  1. 1,000 subscribers
  2. 5000 subscribers
  3. 10,000 subscribers
  4. 2,500 subscribers
Additional Pricing Details
Sign up for an annual plan and receive a 30% discount. Additional 30% discount available to Non-profit organizations.

Rating Summary

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