What users are saying about
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Top Rated
69 Ratings
21 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
21 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

NinjaRMM

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
NinjaRMM
Remote monitoring
Atera
7.3
NinjaRMM
Network device monitoring
Atera
8.3
NinjaRMM
Multiple Server Monitoring
Atera
7.9
NinjaRMM
Multi-device monitoring
Atera
8.3
NinjaRMM
Automated alerts and notifications
Atera
7.7
NinjaRMM

Management Tasks

Atera
7.2
NinjaRMM
Patch Management
Atera
7.2
NinjaRMM
Service configuration management
Atera
6.6
NinjaRMM
Software and hardware inventory
Atera
8.1
NinjaRMM
Policy-based automation
Atera
6.8
NinjaRMM

Reporting

Atera
7.6
NinjaRMM
Performance data reports
Atera
8.1
NinjaRMM
Customizable reporting
Atera
7.7
NinjaRMM
Data visualization
Atera
7.4
NinjaRMM
Risk analysis
Atera
7.1
NinjaRMM

Security

Atera
6.9
NinjaRMM
Data backup and recovery
Atera
7.3
NinjaRMM
Antivirus and malware management
Atera
7.3
NinjaRMM
Adinistraor access control
Atera
6.1
NinjaRMM

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

NinjaRMM

  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
Steve Ricketts | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

NinjaRMM

  • I've been disappointed with their Mac agent improvements since signing up with Ninja RMM.
  • Missing some important features such as remote file transfer and Teamviewer deployment to Macs.
  • Minimum agents is hard to meet for smaller companies. There is a 50 device minimum so we've been paying for 50 over the last year when we have had about 40 - 45.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

NinjaRMM

No score
No answers yet
No answers on this topic

Usability

Atera

No score
No answers yet
No answers on this topic

NinjaRMM

NinjaRMM 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

NinjaRMM

NinjaRMM 9.5
Based on 8 answers
They respond within an hour always and the Dojo community is very busy. You can usually find your answer there first before creating a support ticket.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

NinjaRMM

We felt that NinjaRMM gave us the best "bang for the buck" with the ability to remote control and included antivirus that was centrally managed and monitored on the cloud without needing any additional in house servers. NinjaRMM is very easy to use and the web interface is very fast and easy to get around.
Jon Quincy | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

NinjaRMM

  • NinjaRMM has saved me a lot of time. I often can do things remotely instead of make a trip to a client's site. It also saves me time by automating a lot of things I would have to do by hand.
  • NinjaRMM saves me money in that the minimum number of endpoints is only 50, where some others have a minimum of 200.
Steve Radabaugh | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

NinjaRMM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaRMM Editions & Modules

Edition
Pay-as-you-go$3.001
  1. per device per month
Additional Pricing Details

Rating Summary

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