What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1430 Ratings

Confluence

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1430 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Confluence

Integrations Users can integrate applications into Confluence either through templates created by other applications or through other Atlassian products. Users also tend to integrate their Jira software with Confluence for streamlined project management. Integrating applications with Confluence can help users centralize and simplify project planning. [Enterprise-Grade] SecurityUse the popular Atlassian tool and feel comfortable uploading your files and personal information to the public. Confluence features [enterprise-grade] security across entire organizations.
Hari kapse | TrustRadius Reviewer

ServiceNow HR Service Delivery

The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.
Gustavo Alves | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.5
ServiceNow HR Service Delivery
Task Management
Confluence
7.7
ServiceNow HR Service Delivery
Gantt Charts
Confluence
7.9
ServiceNow HR Service Delivery
Scheduling
Confluence
7.2
ServiceNow HR Service Delivery
Workflow Automation
Confluence
8.0
ServiceNow HR Service Delivery
Mobile Access
Confluence
6.9
ServiceNow HR Service Delivery
Search
Confluence
7.7
ServiceNow HR Service Delivery
Visual planning tools
Confluence
7.5
ServiceNow HR Service Delivery

Communication

Confluence
8.0
ServiceNow HR Service Delivery
Chat
Confluence
6.4
ServiceNow HR Service Delivery
Notifications
Confluence
8.6
ServiceNow HR Service Delivery
Discussions
Confluence
7.9
ServiceNow HR Service Delivery
Surveys
Confluence
7.0
ServiceNow HR Service Delivery
Internal knowledgebase
Confluence
9.3
ServiceNow HR Service Delivery
Integrates with GoToMeeting
Confluence
6.0
ServiceNow HR Service Delivery
Integrates with Gmail and Google Hangouts
Confluence
9.3
ServiceNow HR Service Delivery
Integrates with Outlook
Confluence
9.6
ServiceNow HR Service Delivery

File Sharing & Management

Confluence
8.3
ServiceNow HR Service Delivery
Versioning
Confluence
8.6
ServiceNow HR Service Delivery
Video files
Confluence
7.7
ServiceNow HR Service Delivery
Audio files
Confluence
8.0
ServiceNow HR Service Delivery
Document collaboration
Confluence
8.6
ServiceNow HR Service Delivery
Access control
Confluence
8.8
ServiceNow HR Service Delivery
Advanced security features
Confluence
8.6
ServiceNow HR Service Delivery
Integrates with Google Drive
Confluence
7.9
ServiceNow HR Service Delivery
Device sync
Confluence
8.0
ServiceNow HR Service Delivery

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

ServiceNow HR Service Delivery

  • Open IT tickets in a practical way.
  • Customer service with fast support.
  • Low cost.
GUSTAVO DE SOUZA ALVES | TrustRadius Reviewer

Cons

Confluence

  • Some of the components can be a little clunky to use and configure on pages.
  • I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.
Anonymous | TrustRadius Reviewer

ServiceNow HR Service Delivery

  • The tool is sometimes slow.
  • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
  • Add more languages ​​to the tool.
GUSTAVO DE SOUZA ALVES | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

ServiceNow HR Service Delivery

No score
No answers yet
No answers on this topic

Usability

Confluence

Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

ServiceNow HR Service Delivery

No score
No answers yet
No answers on this topic

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

ServiceNow HR Service Delivery

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 8.1
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

ServiceNow HR Service Delivery

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 7.1
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

ServiceNow HR Service Delivery

No score
No answers yet
No answers on this topic

Implementation Rating

Confluence

Confluence 8.3
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Bill Kratzer | TrustRadius Reviewer

ServiceNow HR Service Delivery

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Benoît Desroches | TrustRadius Reviewer

ServiceNow HR Service Delivery

No answers on this topic

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

ServiceNow HR Service Delivery

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Brandon Patton | TrustRadius Reviewer

ServiceNow HR Service Delivery

  • It frees your time and makes you more productive every day
  • It enables you to rapidly find and eliminate all the unnecessary things
  • It permits you to analyze more robust collections of info
Anonymous | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per month

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
  3. none
Additional Pricing Details

ServiceNow HR Service Delivery

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ServiceNow HR Service Delivery Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.5
ServiceNow HR Service Delivery
9.0

Likelihood to Renew

Confluence
9.7
ServiceNow HR Service Delivery

Usability

Confluence
8.3
ServiceNow HR Service Delivery

Reliability and Availability

Confluence
9.0
ServiceNow HR Service Delivery

Performance

Confluence
8.1
ServiceNow HR Service Delivery

Support Rating

Confluence
7.1
ServiceNow HR Service Delivery

Implementation Rating

Confluence
8.3
ServiceNow HR Service Delivery

Scalability

Confluence
8.0
ServiceNow HR Service Delivery

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