What users are saying about
1078 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1078 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 12 reviews and ratings
Likelihood to Recommend
Confluence
Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesVMware Socialcast (discontinued)
Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.

Verified User
Vice-President in Marketing
Computer Software Company, 5001-10,000 employeesFeature Rating Comparison
Project Management
Confluence
7.9
VMware Socialcast (discontinued)
6.3
Task Management
Confluence
8.6
VMware Socialcast (discontinued)
7.7
Gantt Charts
Confluence
7.9
VMware Socialcast (discontinued)
7.0
Scheduling
Confluence
7.2
VMware Socialcast (discontinued)
6.3
Workflow Automation
Confluence
7.7
VMware Socialcast (discontinued)
8.0
Mobile Access
Confluence
8.0
VMware Socialcast (discontinued)
3.8
Search
Confluence
7.9
VMware Socialcast (discontinued)
8.0
Visual planning tools
Confluence
7.9
VMware Socialcast (discontinued)
3.4
Communication
Confluence
8.0
VMware Socialcast (discontinued)
7.5
Chat
Confluence
6.4
VMware Socialcast (discontinued)
8.7
Notifications
Confluence
8.8
VMware Socialcast (discontinued)
8.2
Discussions
Confluence
8.2
VMware Socialcast (discontinued)
8.1
Surveys
Confluence
7.0
VMware Socialcast (discontinued)
8.7
Internal knowledgebase
Confluence
8.8
VMware Socialcast (discontinued)
6.1
Integrates with GoToMeeting
Confluence
6.0
VMware Socialcast (discontinued)
5.0
Integrates with Gmail and Google Hangouts
Confluence
9.3
VMware Socialcast (discontinued)
7.0
Integrates with Outlook
Confluence
9.6
VMware Socialcast (discontinued)
7.9
File Sharing & Management
Confluence
8.4
VMware Socialcast (discontinued)
5.7
Versioning
Confluence
8.6
VMware Socialcast (discontinued)
2.1
Video files
Confluence
8.0
VMware Socialcast (discontinued)
7.2
Audio files
Confluence
8.2
VMware Socialcast (discontinued)
7.2
Document collaboration
Confluence
8.8
VMware Socialcast (discontinued)
6.7
Access control
Confluence
9.0
VMware Socialcast (discontinued)
7.2
Advanced security features
Confluence
8.8
VMware Socialcast (discontinued)
5.8
Integrates with Google Drive
Confluence
8.0
VMware Socialcast (discontinued)
5.0
Device sync
Confluence
8.0
VMware Socialcast (discontinued)
4.0
Pros
Confluence
- Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
- The parent and child relationships between pages makes organizing your content much easier.
- If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.

Verified User
Manager in Information Technology
Information Services Company, 51-200 employeesVMware Socialcast (discontinued)
- Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
- The platform has such a high level of ease of use, it becomes somewhat addicting.
- Social analytics are superb.
- The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
- It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
- The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
- The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.
CEO and Founder
Change Agents Worldwide LLCInformation Technology and Services, 11-50 employees
Cons
Confluence
- Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
- Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
VMware Socialcast (discontinued)
- The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
- For companies with a lot of workers the price can increase significantly.
- The mobile app usability and notifications are poor. Need to be improved.
- If there were more administrative features available the product would be improved
Computer Technician
Superintendência de Tecnologia da Informação - Universidade de São PauloEducation Management, 5001-10,000 employees
Likelihood to Renew
Confluence
Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
VMware Socialcast (discontinued)
VMware Socialcast (discontinued) 9.1
Based on 2 answers
Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions

Verified User
Vice-President in Marketing
Computer Software Company, 5001-10,000 employeesUsability
Confluence
Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesVMware Socialcast (discontinued)
VMware Socialcast (discontinued) 9.0
Based on 1 answer
The UX is its best feature
CEO and Founder
Change Agents Worldwide LLCInformation Technology and Services, 11-50 employees
Reliability and Availability
Confluence
Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesVMware Socialcast (discontinued)
No score
No answers yet
No answers on this topic
Performance
Confluence
Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
VMware Socialcast (discontinued)
No score
No answers yet
No answers on this topic
Support Rating
Confluence
Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Systems Engineer
Cold Spring Harbor LaboratoryResearch, 501-1000 employees
VMware Socialcast (discontinued)
VMware Socialcast (discontinued) 9.0
Based on 2 answers
Excellent support; of course not perfect. :-)
CEO and Founder
Change Agents Worldwide LLCInformation Technology and Services, 11-50 employees
Implementation Rating
Confluence
Confluence 9.0
Based on 3 answers
Great process overall

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesVMware Socialcast (discontinued)
No score
No answers yet
Not applicable, as it is a SaaS platform with minimal implementation
CEO and Founder
Change Agents Worldwide LLCInformation Technology and Services, 11-50 employees
Alternatives Considered
Confluence
Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Chief Administrative Officer
OVS Group LLCOil & Energy, 51-200 employees
VMware Socialcast (discontinued)
Socialcast is great for collaboration & light project management, but anything complex doesn't work well.
Using it as an email notification curator works nice for us.
Using it as an email notification curator works nice for us.
IT Software Administrator
Rowmark, LLCPlastics, 201-500 employees
Scalability
Confluence
Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesVMware Socialcast (discontinued)
No score
No answers yet
No answers on this topic
Return on Investment
Confluence
- Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
- Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
- Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Sales Manager
Incorporate MassageHealth, Wellness and Fitness, 51-200 employees
VMware Socialcast (discontinued)
- Definitely more organized project management and team collaboration.
- Efficiency in carrying out tasks.
- Creates a spirit of collaboration and friendliness among colleagues.
Communications & Engagement Intern
Americas Society/Council of the AmericasEntertainment, 10,001+ employees
Pricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
Additional Pricing Details
—VMware Socialcast (discontinued)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
VMware Socialcast (discontinued) Editions & Modules
—