What users are saying about
65 Ratings
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
168 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

Bamboo

If you value integration over cost, Bamboo is clearly the way to go. It offers tight integration to the rest of the Atlassian suite, and when you need traceability from issue to build, Atlassian is the right way to go. However, if you find yourself needing to save on costs, you may consider taking an approach of rolling your own build system with open source alternatives, such as Jenkins, if you don't [mind] putting in a little extra elbow grease.
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

The BMC remedy perfectly fits the need of an IT department following the ITIL service management standards in any industry. It can also be used in facilities management and operations management. I do not recommend it for managing banking and financial institution operations or supply chain and logistics operations.I have personally used it at 2 different large scale IT departments operating in the higher education sector.
Timothy Sawah | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Bamboo
BMC Helix ITSM (Remedy)
8.2
Organize and prioritize service tickets
Bamboo
BMC Helix ITSM (Remedy)
9.2
Expert directory
Bamboo
BMC Helix ITSM (Remedy)
7.5
Service restoration
Bamboo
BMC Helix ITSM (Remedy)
9.2
Self-service tools
Bamboo
BMC Helix ITSM (Remedy)
8.0
Subscription-based notifications
Bamboo
BMC Helix ITSM (Remedy)
7.7
ITSM collaboration and documentation
Bamboo
BMC Helix ITSM (Remedy)
7.3
ITSM reports and dashboards
Bamboo
BMC Helix ITSM (Remedy)
8.1

ITSM asset management

Bamboo
BMC Helix ITSM (Remedy)
8.0
Configuration mangement
Bamboo
BMC Helix ITSM (Remedy)
8.4
Asset management dashboard
Bamboo
BMC Helix ITSM (Remedy)
8.2
Policy and contract enforcement
Bamboo
BMC Helix ITSM (Remedy)
7.4

Change management

Bamboo
BMC Helix ITSM (Remedy)
8.7
Change requests repository
Bamboo
BMC Helix ITSM (Remedy)
8.8
Change calendar
Bamboo
BMC Helix ITSM (Remedy)
8.9
Service-level management
Bamboo
BMC Helix ITSM (Remedy)
8.4

Pros

Bamboo

  • Levels of granularity. Organization has many projects that have many build plans that have many jobs that have many tasks, etc. And branch builds allow source control branches to be built separately.
  • Versatility. I can use bamboo to manage my Java, node, or .NET build plans. I can use it to spin up Windows or Linux build agents, or install it on a Mac to build there as well.
  • Bamboo integrates with other Atlassian products like Bitbucket, Stash, JIRA, etc. If a company commits to the entire Atlassian stack then work can be tracked through the whole development lifecycle which is really useful.
Erik Bean | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you
  • Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc
  • The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11
Anonymous | TrustRadius Reviewer

Cons

Bamboo

  • Extremely hard barrier to entry for non-backend developers
  • Blackbox makes it hard to customize functionality
  • The inability to add features without breaking core functionality
  • No cloud solution
  • Tasks cannot be put in if/else statements
  • No clear right way to form build plans
Jonathan Kempf, UXC | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Expandability is limited and once you make certain customizations the upgrade process can become difficult or impossible
  • Relationships between Configuration Items and Changes is clunky and difficult to setup/maintain
  • Service Desk functionality is not as robust as other tools and does not allow for easy configurations/customizations
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bamboo

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 9.0
Based on 5 answers
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
Shayne Froelich | TrustRadius Reviewer

Usability

Bamboo

Bamboo 6.5
Based on 2 answers
Bamboo was fairly easy to navigate but in the end it always felt as if it was developed as a bolt-on and not a true group up user interface. There were multiple ways to get to everything and the path was never the same. So it was difficult for users to really get a feel of how to use the application.
Kyle Kochtan | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.5
Based on 3 answers
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Lee Cullom | TrustRadius Reviewer

Support Rating

Bamboo

Bamboo 7.8
Based on 14 answers
Atlassian support is also great for all its offerings including Bamboo. However, we feel that Bamboo does not get as much love as some of their more popular offerings such as Jira and Confluence, and it sometimes takes a bit longer for issues and feature requests to get addressed in comparison.
Patrick Li | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 7.9
Based on 12 answers
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bamboo

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.6
Based on 2 answers
Satisfied because I didn't have to do it!
Travis Sirmon | TrustRadius Reviewer

Alternatives Considered

Bamboo

Bamboo's ability to integrate with Bitbucket and Jira (the other two key systems we use) pretty much sealed the deal on our decision to choose Bamboo over other alternatives. Being able to map every build result back to the relevant code changes and Jira issues are just too valuable for us.
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

I used Salesforce case Management system which is a powerful tool where we can automate many things that we can't do in BMC Remedy. I do suggest to introduce Escalation Management system within BMC remedy so that most of the clients might utilize. I haven't used any other tools which will track the incidents or tickets.
Mallesh Kanakam | TrustRadius Reviewer

Scalability

Bamboo

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 8.0
Based on 1 answer
Again, always room for improvement, but a very stable product none-the-less.
Travis Sirmon | TrustRadius Reviewer

Return on Investment

Bamboo

  • It helped us achieve the Continuous Deployment and Continuous Integration goals for our applications, a huge milestone that saved a lot of time for developers in making the builds and deployments and saved time for QA in running the automated tests.
  • Helped with DevOps: we moved the formal approval from the email to the system and allowed the approver to actually push the button for the production deployments.
  • Biggest positive impact of using Bamboo is that it improved our response time to customers and increased the frequency of our deliveries to them.
Cristian Bodnarasec | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Identifying trends quickly is a big deal and gets people back to work quickly.
  • The identifying trends is a big deal but it's useless if you do not have the capability to notify support staff. BMC/Remedy/ITSM has a very reliable notification system and is very customization.
  • The fact that BMC/Remedy/ITSM is customized for every need and is able to create standalone applications, helps ROI.
  • I have seen companies and the government spend millions of dollars on applications for very specify jobs, that BMC/Remedy/ITSM could do by customizing ITSM or creating a standalone Remedy application at a fraction of the cost. Plus there is no need to pay for support for the other application.
Martin Rockwell &quot;Rocky&quot; | TrustRadius Reviewer

Pricing Details

Bamboo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BMC Helix ITSM (Remedy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Bamboo
8.2
BMC Helix ITSM (Remedy)
8.2

Likelihood to Renew

Bamboo
BMC Helix ITSM (Remedy)
9.0

Usability

Bamboo
6.5
BMC Helix ITSM (Remedy)
6.5

Support Rating

Bamboo
7.8
BMC Helix ITSM (Remedy)
7.9

Implementation Rating

Bamboo
BMC Helix ITSM (Remedy)
6.6

Scalability

Bamboo
BMC Helix ITSM (Remedy)
8.0

Add comparison