What users are saying about
78 Ratings
78 Ratings
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Score 8.2 out of 100
185 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Incident and problem management

    Bamboo

    Feature Set Not Supported
    N/A
    8.2

    BMC Helix ITSM (Remedy)

    82%
    BMC Helix ITSM (Remedy) ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.7
    87%
    45 Ratings

    Expert directory

    N/A
    0 Ratings
    7.8
    78%
    32 Ratings

    Service restoration

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.2
    82%
    44 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    35 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.6
    86%
    44 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.7
    77%
    44 Ratings

    ITSM asset management

    Bamboo

    Feature Set Not Supported
    N/A
    8.8

    BMC Helix ITSM (Remedy)

    88%
    BMC Helix ITSM (Remedy) ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    9.3
    93%
    39 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.8
    88%
    39 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.1
    81%
    32 Ratings

    Change management

    Bamboo

    Feature Set Not Supported
    N/A
    8.4

    BMC Helix ITSM (Remedy)

    84%
    BMC Helix ITSM (Remedy) ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.4
    84%
    43 Ratings

    Change calendar

    N/A
    0 Ratings
    8.3
    83%
    40 Ratings

    Service-level management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Attribute Ratings

    • Bamboo is rated higher in 1 area: Likelihood to Recommend
    • BMC Helix ITSM (Remedy) is rated higher in 1 area: Support Rating
    • Bamboo and BMC Helix ITSM (Remedy) are tied in 1 area: Usability

    Likelihood to Recommend

    8.0

    Bamboo

    80%
    22 Ratings
    7.8

    BMC Helix ITSM (Remedy)

    78%
    51 Ratings

    Likelihood to Renew

    Bamboo

    N/A
    0 Ratings
    9.0

    BMC Helix ITSM (Remedy)

    90%
    6 Ratings

    Usability

    6.5

    Bamboo

    65%
    2 Ratings
    6.5

    BMC Helix ITSM (Remedy)

    65%
    3 Ratings

    Support Rating

    7.3

    Bamboo

    73%
    12 Ratings
    8.1

    BMC Helix ITSM (Remedy)

    81%
    18 Ratings

    Implementation Rating

    Bamboo

    N/A
    0 Ratings
    6.6

    BMC Helix ITSM (Remedy)

    66%
    4 Ratings

    Product Scalability

    Bamboo

    N/A
    0 Ratings
    8.0

    BMC Helix ITSM (Remedy)

    80%
    1 Rating

    Likelihood to Recommend

    Bamboo

    If you value integration over cost, Bamboo is clearly the way to go. It offers tight integration to the rest of the Atlassian suite, and when you need traceability from issue to build, Atlassian is the right way to go. However, if you find yourself needing to save on costs, you may consider taking an approach of rolling your own build system with open source alternatives, such as Jenkins, if you don't [mind] putting in a little extra elbow grease.
    Anonymous | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system.I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
    Anonymous | TrustRadius Reviewer

    Pros

    Bamboo

    • Levels of granularity. Organization has many projects that have many build plans that have many jobs that have many tasks, etc. And branch builds allow source control branches to be built separately.
    • Versatility. I can use bamboo to manage my Java, node, or .NET build plans. I can use it to spin up Windows or Linux build agents, or install it on a Mac to build there as well.
    • Bamboo integrates with other Atlassian products like Bitbucket, Stash, JIRA, etc. If a company commits to the entire Atlassian stack then work can be tracked through the whole development lifecycle which is really useful.
    Erik Bean | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
    • Detailed Customization capability to fit the exact needs of the organization.
    • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
    • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
    Timothy Sawah | TrustRadius Reviewer

    Cons

    Bamboo

    • Extremely hard barrier to entry for non-backend developers
    • Blackbox makes it hard to customize functionality
    • The inability to add features without breaking core functionality
    • No cloud solution
    • Tasks cannot be put in if/else statements
    • No clear right way to form build plans
    Jonathan Kempf, UXC | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
    • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
    • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
    • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Bamboo

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    BMC Helix ITSM (Remedy)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Bamboo

    No score
    No answers yet
    No answers on this topic

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 9.0
    Based on 6 answers
    We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
    Shayne Froelich | TrustRadius Reviewer

    Usability

    Bamboo

    Bamboo 6.5
    Based on 2 answers
    Bamboo was fairly easy to navigate but in the end it always felt as if it was developed as a bolt-on and not a true group up user interface. There were multiple ways to get to everything and the path was never the same. So it was difficult for users to really get a feel of how to use the application.
    Kyle Kochtan | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 6.5
    Based on 3 answers
    At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
    Lee Cullom | TrustRadius Reviewer

    Support Rating

    Bamboo

    Bamboo 7.3
    Based on 12 answers
    Support for Bamboo has started lack a little over the years. Atlassian has been moving more towards Bitbucket Pipelines and away from the on-premise install of Bamboo. While the tool is still great, it may take a little bit of time to get a question answered by official support.
    Anonymous | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 8.1
    Based on 18 answers
    The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Bamboo

    No score
    No answers yet
    No answers on this topic

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 6.6
    Based on 4 answers
    Satisfied because I didn't have to do it!
    Travis Sirmon | TrustRadius Reviewer

    Alternatives Considered

    Bamboo

    We selected Bamboo because its capabilities to integrate with other Atlassian products specially Jira Software, Bitbucket and in some useful scenarios with Confluence. Also, we found these pros important for us: great user interface, easily agent deployment, Docker compability, simply to maintain / manage, and straightforwardly integration with different notification platforms
    Anonymous | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
    Anonymous | TrustRadius Reviewer

    Scalability

    Bamboo

    No score
    No answers yet
    No answers on this topic

    BMC Helix ITSM (Remedy)

    BMC Helix ITSM (Remedy) 8.0
    Based on 1 answer
    Again, always room for improvement, but a very stable product none-the-less.
    Travis Sirmon | TrustRadius Reviewer

    Return on Investment

    Bamboo

    • It helped us achieve the Continuous Deployment and Continuous Integration goals for our applications, a huge milestone that saved a lot of time for developers in making the builds and deployments and saved time for QA in running the automated tests.
    • Helped with DevOps: we moved the formal approval from the email to the system and allowed the approver to actually push the button for the production deployments.
    • Biggest positive impact of using Bamboo is that it improved our response time to customers and increased the frequency of our deliveries to them.
    Cristian Bodnarasec | TrustRadius Reviewer

    BMC Helix ITSM (Remedy)

    • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
    • I really enjoy Smart IT as the tool of choice for our incident management team.
    • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
    Mallesh Kanakam | TrustRadius Reviewer

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