Bamboo vs. BMC Helix ITSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bamboo
Score 7.6 out of 10
N/A
Australian company Atlassian offers Bamboo, a continuous integration server.N/A
BMC Helix ITSM
Score 7.2 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
Pricing
BambooBMC Helix ITSM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BambooBMC Helix ITSM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BambooBMC Helix ITSM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Bamboo
-
Ratings
BMC Helix ITSM
9.9
46 Ratings
19% above category average
Organize and prioritize service tickets00 Ratings9.945 Ratings
Expert directory00 Ratings9.932 Ratings
Service restoration00 Ratings9.940 Ratings
Self-service tools00 Ratings10.044 Ratings
Subscription-based notifications00 Ratings9.935 Ratings
ITSM collaboration and documentation00 Ratings9.944 Ratings
ITSM reports and dashboards00 Ratings9.944 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Bamboo
-
Ratings
BMC Helix ITSM
10.0
42 Ratings
19% above category average
Configuration mangement00 Ratings10.039 Ratings
Asset management dashboard00 Ratings10.039 Ratings
Policy and contract enforcement00 Ratings9.932 Ratings
Change management
Comparison of Change management features of Product A and Product B
Bamboo
-
Ratings
BMC Helix ITSM
9.9
43 Ratings
16% above category average
Change requests repository00 Ratings9.943 Ratings
Change calendar00 Ratings10.040 Ratings
Service-level management00 Ratings9.942 Ratings
Best Alternatives
BambooBMC Helix ITSM
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.3 out of 10
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User Ratings
BambooBMC Helix ITSM
Likelihood to Recommend
8.0
(21 ratings)
8.9
(51 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(6 ratings)
Usability
6.5
(2 ratings)
6.5
(3 ratings)
Support Rating
7.3
(6 ratings)
8.1
(9 ratings)
Implementation Rating
-
(0 ratings)
6.6
(2 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BambooBMC Helix ITSM
Likelihood to Recommend
Atlassian
If you value integration over cost, Bamboo is clearly the way to go. It offers tight integration to the rest of the Atlassian suite, and when you need traceability from issue to build, Atlassian is the right way to go. However, if you find yourself needing to save on costs, you may consider taking an approach of rolling your own build system with open source alternatives, such as Jenkins, if you don't [mind] putting in a little extra elbow grease.
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BMC Software Inc.
Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system. I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
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Pros
Atlassian
  • Levels of granularity. Organization has many projects that have many build plans that have many jobs that have many tasks, etc. And branch builds allow source control branches to be built separately.
  • Versatility. I can use bamboo to manage my Java, node, or .NET build plans. I can use it to spin up Windows or Linux build agents, or install it on a Mac to build there as well.
  • Bamboo integrates with other Atlassian products like Bitbucket, Stash, JIRA, etc. If a company commits to the entire Atlassian stack then work can be tracked through the whole development lifecycle which is really useful.
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BMC Software Inc.
  • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
  • Detailed Customization capability to fit the exact needs of the organization.
  • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
  • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
Read full review
Cons
Atlassian
  • Extremely hard barrier to entry for non-backend developers
  • Blackbox makes it hard to customize functionality
  • The inability to add features without breaking core functionality
  • No cloud solution
  • Tasks cannot be put in if/else statements
  • No clear right way to form build plans
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BMC Software Inc.
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
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Likelihood to Renew
Atlassian
No answers on this topic
BMC Software Inc.
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
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Usability
Atlassian
Bamboo was fairly easy to navigate but in the end it always felt as if it was developed as a bolt-on and not a true group up user interface. There were multiple ways to get to everything and the path was never the same. So it was difficult for users to really get a feel of how to use the application.
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BMC Software Inc.
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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Support Rating
Atlassian
Support for Bamboo has started lack a little over the years. Atlassian has been moving more towards Bitbucket Pipelines and away from the on-premise install of Bamboo. While the tool is still great, it may take a little bit of time to get a question answered by official support.
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BMC Software Inc.
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
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Implementation Rating
Atlassian
No answers on this topic
BMC Software Inc.
Satisfied because I didn't have to do it!
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Alternatives Considered
Atlassian
We selected Bamboo because its capabilities to integrate with other Atlassian products specially Jira Software, Bitbucket and in some useful scenarios with Confluence. Also, we found these pros important for us: great user interface, easily agent deployment, Docker compability, simply to maintain / manage, and straightforwardly integration with different notification platforms
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BMC Software Inc.
The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
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Scalability
Atlassian
No answers on this topic
BMC Software Inc.
Again, always room for improvement, but a very stable product none-the-less.
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Return on Investment
Atlassian
  • It helped us achieve the Continuous Deployment and Continuous Integration goals for our applications, a huge milestone that saved a lot of time for developers in making the builds and deployments and saved time for QA in running the automated tests.
  • Helped with DevOps: we moved the formal approval from the email to the system and allowed the approver to actually push the button for the production deployments.
  • Biggest positive impact of using Bamboo is that it improved our response time to customers and increased the frequency of our deliveries to them.
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BMC Software Inc.
  • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
  • I really enjoy Smart IT as the tool of choice for our incident management team.
  • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
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ScreenShots