What users are saying about
78 Ratings
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Based on 78 reviews and ratings
Microsoft Dynamics 365
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Top Rated
753 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 753 reviews and ratings
Feature Set Ratings
Sales Force Automation

Bamboo
Feature Set Not Supported
N/A

8.5
Microsoft Dynamics 365
85%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

8.1
81%
69 Ratings
Workflow management

N/A
0 Ratings

7.8
78%
67 Ratings
Territory management

N/A
0 Ratings

8.2
82%
51 Ratings
Opportunity management

N/A
0 Ratings

8.9
89%
63 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

9.3
93%
66 Ratings
Contract management

N/A
0 Ratings

8.2
82%
52 Ratings
Quote & order management

N/A
0 Ratings

8.8
88%
48 Ratings
Interaction tracking

N/A
0 Ratings

8.6
86%
61 Ratings
Channel / partner relationship management

N/A
0 Ratings

8.4
84%
51 Ratings
Customer Service & Support

Bamboo
Feature Set Not Supported
N/A

7.7
Microsoft Dynamics 365
77%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Case management

N/A
0 Ratings

7.7
77%
51 Ratings
Call center management

N/A
0 Ratings

8.2
82%
45 Ratings
Help desk management

N/A
0 Ratings

7.3
73%
50 Ratings
Marketing Automation

Bamboo
Feature Set Not Supported
N/A

8.0
Microsoft Dynamics 365
80%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.7
87%
61 Ratings
Email marketing

N/A
0 Ratings

7.2
72%
62 Ratings
CRM Project Management

Bamboo
Feature Set Not Supported
N/A

8.3
Microsoft Dynamics 365
83%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.4
84%
59 Ratings
Billing and invoicing management

N/A
0 Ratings

8.3
83%
44 Ratings
Reporting

N/A
0 Ratings

8.1
81%
53 Ratings
CRM Reporting & Analytics

Bamboo
Feature Set Not Supported
N/A

8.4
Microsoft Dynamics 365
84%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

8.9
89%
55 Ratings
Pipeline visualization

N/A
0 Ratings

7.9
79%
61 Ratings
Customizable reports

N/A
0 Ratings

8.6
86%
64 Ratings
Customization

Bamboo
Feature Set Not Supported
N/A

7.9
Microsoft Dynamics 365
79%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 4/4 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

8.2
82%
66 Ratings
Custom objects

N/A
0 Ratings

8.0
80%
62 Ratings
Scripting environment

N/A
0 Ratings

7.6
76%
48 Ratings
API for custom integration

N/A
0 Ratings

7.6
76%
52 Ratings
Security

Bamboo
Feature Set Not Supported
N/A

8.3
Microsoft Dynamics 365
83%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

8.5
85%
56 Ratings
Role-based user permissions

N/A
0 Ratings

8.1
81%
57 Ratings
Social CRM

Bamboo
Feature Set Not Supported
N/A

7.9
Microsoft Dynamics 365
79%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Social data

N/A
0 Ratings

8.0
80%
36 Ratings
Social engagement

N/A
0 Ratings

7.9
79%
37 Ratings
Integrations with 3rd-party Software

Bamboo
Feature Set Not Supported
N/A

8.2
Microsoft Dynamics 365
82%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

8.4
84%
56 Ratings
Compensation management

N/A
0 Ratings

8.0
80%
29 Ratings
Platform

Bamboo
Feature Set Not Supported
N/A

8.0
Microsoft Dynamics 365
80%
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

8.0
80%
48 Ratings
Attribute Ratings
- Bamboo is rated higher in 1 area: Likelihood to Recommend
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend

8.0
Bamboo
80%
22 Ratings

7.8
Microsoft Dynamics 365
78%
89 Ratings
Likelihood to Renew

Bamboo
N/A
0 Ratings

7.9
Microsoft Dynamics 365
79%
19 Ratings
Usability

6.5
Bamboo
65%
2 Ratings

7.8
Microsoft Dynamics 365
78%
19 Ratings
Support Rating

7.3
Bamboo
73%
12 Ratings

8.1
Microsoft Dynamics 365
81%
13 Ratings
Online Training

Bamboo
N/A
0 Ratings

7.5
Microsoft Dynamics 365
75%
2 Ratings
Implementation Rating

Bamboo
N/A
0 Ratings

9.5
Microsoft Dynamics 365
95%
8 Ratings
Contract Terms and Pricing Model

Bamboo
N/A
0 Ratings

5.7
Microsoft Dynamics 365
57%
4 Ratings
Professional Services

Bamboo
N/A
0 Ratings

7.5
Microsoft Dynamics 365
75%
2 Ratings
Likelihood to Recommend
Bamboo
If you value integration over cost, Bamboo is clearly the way to go. It offers tight integration to the rest of the Atlassian suite, and when you need traceability from issue to build, Atlassian is the right way to go. However, if you find yourself needing to save on costs, you may consider taking an approach of rolling your own build system with open source alternatives, such as Jenkins, if you don't [mind] putting in a little extra elbow grease.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesMicrosoft Dynamics 365
All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Director Of Communications
Freelance/ConsultationEducation Management, 51-200 employees
Pros
Bamboo
- Levels of granularity. Organization has many projects that have many build plans that have many jobs that have many tasks, etc. And branch builds allow source control branches to be built separately.
- Versatility. I can use bamboo to manage my Java, node, or .NET build plans. I can use it to spin up Windows or Linux build agents, or install it on a Mac to build there as well.
- Bamboo integrates with other Atlassian products like Bitbucket, Stash, JIRA, etc. If a company commits to the entire Atlassian stack then work can be tracked through the whole development lifecycle which is really useful.
Web Developer
CDK GlobalComputer Software, 5001-10,000 employees
Microsoft Dynamics 365
- Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
- Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
- Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
- Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
- Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.

Verified User
Engineer in Information Technology
Food & Beverages Company, 51-200 employeesCons
Bamboo
- Extremely hard barrier to entry for non-backend developers
- Blackbox makes it hard to customize functionality
- The inability to add features without breaking core functionality
- No cloud solution
- Tasks cannot be put in if/else statements
- No clear right way to form build plans
UI Engineer
Advance DigitalPublishing, 501-1000 employees
Microsoft Dynamics 365
- Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
- The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
- The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
- Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
- Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
- New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
- Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Systems & Data Manager
APTIMConstruction, 10,001+ employees
Pricing Details
Bamboo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Microsoft Dynamics 365
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$44 per month
Likelihood to Renew
Bamboo
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Analyst / CRM Administrator
Partners Rx51-200 employees
Usability
Bamboo
Bamboo 6.5
Based on 2 answers
Bamboo was fairly easy to navigate but in the end it always felt as if it was developed as a bolt-on and not a true group up user interface. There were multiple ways to get to everything and the path was never the same. So it was difficult for users to really get a feel of how to use the application.
Technical Lead
Newell RubbermaidConsumer Goods, 10,001+ employees
Microsoft Dynamics 365
Microsoft Dynamics 365 7.8
Based on 19 answers
Because it is a comfortable and accessible tool, which allows any new person who comes to the company to learn easily. The value for money is good, also the interface and the features it offers. When we have had an incident they have fixed it quickly, so it has become a reliable ally for our day to day.
Social Media Manager
MiguelRevelles.comMarketing and Advertising, 1-10 employees
Support Rating
Bamboo
Bamboo 7.3
Based on 12 answers
Support for Bamboo has started lack a little over the years. Atlassian has been moving more towards Bitbucket Pipelines and away from the on-premise install of Bamboo. While the tool is still great, it may take a little bit of time to get a question answered by official support.

Verified User
Manager in Information Technology
Consumer Goods Company, 10,001+ employeesMicrosoft Dynamics 365
Microsoft Dynamics 365 8.1
Based on 13 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Marketing Specialist
ThyssenKrupp Rotek IncorporatedMechanical or Industrial Engineering, 201-500 employees
Implementation Rating
Bamboo
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 9.5
Based on 8 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Marketing Director
TriNet (Accord Human Resources)Retail, 201-500 employees
Alternatives Considered
Bamboo
We selected Bamboo because its capabilities to integrate with other Atlassian products specially Jira Software, Bitbucket and in some useful scenarios with Confluence. Also, we found these pros important for us: great user interface, easily agent deployment, Docker compability, simply to maintain / manage, and straightforwardly integration with different notification platforms

Verified User
Engineer in Information Technology
Government Relations Company, 201-500 employeesMicrosoft Dynamics 365
Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Applications Consultant
Fujitsu UKComputer Software, 10,001+ employees
Contract Terms and Pricing Model
Bamboo
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 5.7
Based on 4 answers
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Marketing Product Management
ClopsmithInformation Technology & Services, 11-50 employees
Professional Services
Bamboo
No score
No answers yet
No answers on this topic
Microsoft Dynamics 365
Microsoft Dynamics 365 7.5
Based on 2 answers
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Marketing Product Management
ClopsmithInformation Technology & Services, 11-50 employees
Return on Investment
Bamboo
- It helped us achieve the Continuous Deployment and Continuous Integration goals for our applications, a huge milestone that saved a lot of time for developers in making the builds and deployments and saved time for QA in running the automated tests.
- Helped with DevOps: we moved the formal approval from the email to the system and allowed the approver to actually push the button for the production deployments.
- Biggest positive impact of using Bamboo is that it improved our response time to customers and increased the frequency of our deliveries to them.
Senior Software Development Manager
eSiliconSemiconductors, 501-1000 employees
Microsoft Dynamics 365
- It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
- It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI

Verified User
Manager in Marketing
Information Technology and Services Company, 51-200 employees