What users are saying about
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175 Ratings
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133 Ratings

BambooHR

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175 Ratings
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Score 8.6 out of 100

Zenefits

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133 Ratings
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Score 6 out of 100

Likelihood to Recommend

BambooHR

If you are managing a small/medium-sized organization with up to 500 employees, BambooHR is a great utility. It will automate the entire recruitment and selection process, make time tracking benefit administration highly efficient, and enhance the integrity of annual performance appraisals. It will eliminate nearly all kinds of unnecessary record management and paperwork. All the information about an employee can be accessed at any time of the day. However, for a large organization, the HRIS can erect virtual walls among employees and make management of human resources a daunting task for the HR manager.
Anonymous | TrustRadius Reviewer

Zenefits

We used Zenefits for over two years. The product itself is great and what enticed us to sign up for the service. Unfortunately, [in my experience] the service had so many issues we recently canceled our contract and moved to a different service entirely. We would have consistent payroll issues where there were discrepancies in the payroll reports and the bank transactions almost every pay run. The customer service [I feel] is HORRIBLE; honestly one of the worst customer service experiences I've ever had. What ultimately caused us to cancel is we had several issues with the 2020 W-2s posted. I submitted the support cases (3 cases) in January/February. I followed up at least every 1-2 weeks. Radio silence. Any time I would talk to a representative on chat, they would say it's a super busy time of year and someone would reach out soon. No one contacted me regarding the cases until the middle of APRIL, after submitting the cases over 2 months ago. Then they waited until the very last business day (5/14) before the extended filing deadline (5/17) to resolve 2 out of 3 cases. Our 3rd case is STILL OPEN for the W-2 correction (it is June 15). I have followed up on this 3rd case every week and received ZERO response back from customer service. This employee had to file for an extension and is still not able to file his taxes because of Zenefits' unprofessional handling of THEIR MISTAKE on the W-2.If this is how Zenefits handles something as important as a W-2, [in my experience] you should not sign up for this service. Do not waste your time with Zenefits. Even though it is cheaper, [I feel] it is not worth the endless hours wasted addressing the non-stop issues with the service.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BambooHR
8.5
Zenefits
6.7
Employee demographic data
BambooHR
8.7
Zenefits
6.4
Employment history
BambooHR
8.9
Zenefits
6.2
Job profiles and administration
BambooHR
8.6
Zenefits
6.2
Workflow for transfers, promotions, pay raises, etc.
BambooHR
8.4
Zenefits
7.1
Organizational charting
BambooHR
8.4
Zenefits
7.1
Organization and location management
BambooHR
8.4
Zenefits
7.0
Compliance data (COBRA, OSHA, etc.)
BambooHR
8.2
Zenefits
6.6

Payroll Management

BambooHR
8.7
Zenefits
5.6
Pay calculation
BambooHR
8.5
Zenefits
5.9
Support for external payroll vendors
BambooHR
8.7
Zenefits
5.0
Off-cycle/On-Demand payment
BambooHR
8.6
Zenefits
4.8
Benefit plan administration
BambooHR
9.1
Zenefits
5.7
Direct deposit files
BambooHR
8.8
Zenefits
7.1
Salary revision and increment management
BambooHR
8.8
Zenefits
6.0
Reimbursement management
BambooHR
8.7
Zenefits
5.0

Leave and Attendance Management

BambooHR
9.2
Zenefits
6.4
Approval workflow
BambooHR
9.3
Zenefits
7.1
Balance details
BambooHR
9.2
Zenefits
6.7
Annual carry-forward and encashment
BambooHR
9.0
Zenefits
5.4

Employee Self Service

BambooHR
8.9
Zenefits
7.6
View and generate pay and benefit information
BambooHR
8.8
Zenefits
8.1
Update personal information
BambooHR
9.0
Zenefits
8.2
View company policy documentation
BambooHR
8.7
Zenefits
7.6
Employee recognition
BambooHR
8.7
Zenefits
6.4
View job history
BambooHR
9.1
Zenefits
7.6

Asset Management

BambooHR
7.6
Zenefits
6.6
Tracking of all physical assets
BambooHR
7.6
Zenefits
6.6

HR Reporting

BambooHR
8.2
Zenefits
6.7
Report builder
BambooHR
8.3
Zenefits
6.6
Pre-built reports
BambooHR
8.1
Zenefits
6.8
Ability to combine HR data with external data
BambooHR
8.2
Zenefits
6.6

Onboarding

BambooHR
8.6
Zenefits
6.6
New hire portal
BambooHR
8.6
Zenefits
7.4
Manager tracking tools
BambooHR
8.6
Zenefits
5.8

Performance and Goals

BambooHR
8.3
Zenefits
6.4
Corporate goal setting
BambooHR
8.0
Zenefits
6.4
Individual goal setting
BambooHR
8.2
Zenefits
6.5
Line-of sight-visibility
BambooHR
8.2
Zenefits
6.2
Performance tracking
BambooHR
8.6
Zenefits
6.5

Performance Management

BambooHR
8.5
Zenefits
6.0
Performance plans
BambooHR
8.5
Zenefits
5.6
Performance improvement plans
BambooHR
8.3
Zenefits
5.6
Review status tracking
BambooHR
8.8
Zenefits
7.1
Review reminders
BambooHR
8.6
Zenefits
6.0
Multiple review frequency
BambooHR
8.3
Zenefits
5.6

Succession Planning

BambooHR
8.1
Zenefits
7.0
Create succession plans/pools
BambooHR
8.1
Zenefits
6.8
Candidate ranking
BambooHR
8.0
Zenefits
6.9
Candidate search
BambooHR
8.2
Zenefits
6.7
Candidate development
BambooHR
8.2
Zenefits
7.4

Recruiting / ATS

BambooHR
8.3
Zenefits
6.5
Job Requisition Management
BambooHR
8.3
Zenefits
7.4
Company Website Posting
BambooHR
8.2
Zenefits
6.4
Publish to Social Media
BambooHR
8.4
Zenefits
5.8
Job Search Site Posting
BambooHR
8.4
Zenefits
5.8
Duplicate Candidate Prevention
BambooHR
8.2
Zenefits
6.4
Applicant Tracking
BambooHR
8.2
Zenefits
6.4
Notifications and Alerts
BambooHR
8.7
Zenefits
7.4

Pros

BambooHR

  • Helps us prepare our payroll on time and do so in an error-free manner.
  • Implements ATS in our organization and this is crucial in growing our talented workforce.
  • It's stable, and all organizations from small to mid-sized are able to use it efficiently.
Martin Oliver | TrustRadius Reviewer

Zenefits

  • Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
  • Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
  • Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
Erin Leonard | TrustRadius Reviewer

Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
Anonymous | TrustRadius Reviewer

Zenefits

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BambooHR

BambooHR 10.0
Based on 2 answers
We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
Kendra Zondervan | TrustRadius Reviewer

Zenefits

Zenefits 7.1
Based on 7 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

BambooHR

BambooHR 9.3
Based on 3 answers
Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
Chris Edwards | TrustRadius Reviewer

Zenefits

Zenefits 8.9
Based on 28 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BambooHR

BambooHR 10.0
Based on 1 answer
Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 9.1
Based on 1 answer
They usually communicate ahead of time in light of any technical issues - such as a delayed payroll.
Chris D. Landry | TrustRadius Reviewer

Performance

BambooHR

BambooHR 9.0
Based on 1 answer
I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 5.5
Based on 1 answer
sometimes i have challenges and have to wait for a reply - which i usually receive within 24 hours.
Chris D. Landry | TrustRadius Reviewer

Support Rating

BambooHR

BambooHR 8.4
Based on 28 answers
Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

Zenefits

Zenefits 7.4
Based on 46 answers
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full
Anonymous | TrustRadius Reviewer

Online Training

BambooHR

BambooHR 10.0
Based on 1 answer
The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
Anonymous | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Implementation Rating

BambooHR

BambooHR 10.0
Based on 2 answers
it was very easy to sign up, quick and we could use the site very quickly as well.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 9.1
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

BambooHR

I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
Hayden Anderson | TrustRadius Reviewer

Zenefits

Zenefits hads a range of integrations to other programs and services that we already used that made it easy to build into our day to day. Customer service has improved in the two years we've been a customer and their focus on improving employee experience won me over from other options
Anonymous | TrustRadius Reviewer

Scalability

BambooHR

BambooHR 10.0
Based on 1 answer
There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.2
Based on 1 answer
Chris D. Landry | TrustRadius Reviewer

Return on Investment

BambooHR

  • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
  • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
Anonymous | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Pricing Details

BambooHR

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Call for Quote*

* company size

BambooHR Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8*

* per employee per month

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BambooHR
8.8
Zenefits
5.5

Likelihood to Renew

BambooHR
10.0
Zenefits
7.1

Usability

BambooHR
9.3
Zenefits
8.9

Reliability and Availability

BambooHR
10.0
Zenefits
9.1

Performance

BambooHR
9.0
Zenefits
5.5

Support Rating

BambooHR
8.4
Zenefits
7.4

Online Training

BambooHR
10.0
Zenefits

Implementation Rating

BambooHR
10.0
Zenefits
9.1

Scalability

BambooHR
10.0
Zenefits
8.2

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