What users are saying about
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Top Rated
247 Ratings
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210 Ratings

BambooHR

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Top Rated
247 Ratings
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Score 8.5 out of 100

Zenefits

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210 Ratings
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Score 5.8 out of 100

Feature Set Ratings

  • BambooHR ranks higher in 10 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Performance and Goals, Performance Management, Recruiting / ATS
  • Zenefits ranks higher in 1 feature set: Succession Planning

Human Resource Management

8.3

BambooHR

83%
6.5

Zenefits

65%
BambooHR ranks higher in 7/7 features

Employee demographic data

8.3
83%
62 Ratings
6.5
65%
107 Ratings

Employment history

9.0
90%
68 Ratings
6.0
60%
102 Ratings

Job profiles and administration

8.7
87%
68 Ratings
6.4
64%
101 Ratings

Workflow for transfers, promotions, pay raises, etc.

8.3
83%
61 Ratings
7.6
76%
106 Ratings

Organizational charting

8.0
80%
66 Ratings
6.1
61%
116 Ratings

Organization and location management

8.3
83%
61 Ratings
5.7
57%
118 Ratings

Compliance data (COBRA, OSHA, etc.)

7.5
75%
40 Ratings
7.2
72%
103 Ratings

Payroll Management

8.4

BambooHR

84%
6.4

Zenefits

64%
BambooHR ranks higher in 7/7 features

Pay calculation

8.3
83%
35 Ratings
6.3
63%
98 Ratings

Support for external payroll vendors

8.2
82%
30 Ratings
6.4
64%
49 Ratings

Off-cycle/On-Demand payment

8.6
86%
15 Ratings
6.1
61%
62 Ratings

Benefit plan administration

8.0
80%
41 Ratings
7.0
70%
103 Ratings

Direct deposit files

8.4
84%
41 Ratings
6.5
65%
100 Ratings

Salary revision and increment management

8.6
86%
42 Ratings
6.0
60%
92 Ratings

Reimbursement management

8.8
88%
22 Ratings
6.7
67%
64 Ratings

Leave and Attendance Management

9.1

BambooHR

91%
6.7

Zenefits

67%
BambooHR ranks higher in 3/3 features

Approval workflow

9.4
94%
67 Ratings
6.7
67%
112 Ratings

Balance details

9.1
91%
59 Ratings
6.9
69%
110 Ratings

Annual carry-forward and encashment

8.6
86%
52 Ratings
6.4
64%
91 Ratings

Employee Self Service

8.6

BambooHR

86%
6.4

Zenefits

64%
BambooHR ranks higher in 5/5 features

View and generate pay and benefit information

9.0
90%
47 Ratings
6.5
65%
124 Ratings

Update personal information

9.0
90%
74 Ratings
7.1
71%
130 Ratings

View company policy documentation

8.7
87%
60 Ratings
6.3
63%
117 Ratings

Employee recognition

7.2
72%
52 Ratings
5.8
58%
62 Ratings

View job history

9.2
92%
69 Ratings
6.5
65%
100 Ratings

Asset Management

8.4

BambooHR

84%
4.0

Zenefits

40%
BambooHR ranks higher in 1/1 features

Tracking of all physical assets

8.4
84%
32 Ratings
4.0
40%
21 Ratings

HR Reporting

7.6

BambooHR

76%
5.9

Zenefits

59%
BambooHR ranks higher in 3/3 features

Report builder

7.7
77%
53 Ratings
6.0
60%
99 Ratings

Pre-built reports

7.9
79%
52 Ratings
5.9
59%
101 Ratings

Ability to combine HR data with external data

7.3
73%
44 Ratings
5.8
58%
63 Ratings

Onboarding

8.1

BambooHR

81%
6.5

Zenefits

65%
BambooHR ranks higher in 2/2 features

New hire portal

8.2
82%
55 Ratings
6.8
68%
110 Ratings

Manager tracking tools

8.0
80%
53 Ratings
6.2
62%
90 Ratings

Performance and Goals

8.1

BambooHR

81%
7.4

Zenefits

74%
BambooHR ranks higher in 4/4 features

Corporate goal setting

8.1
81%
33 Ratings
7.4
74%
37 Ratings

Individual goal setting

8.5
85%
38 Ratings
7.4
74%
40 Ratings

Line-of sight-visibility

8.2
82%
29 Ratings
7.4
74%
35 Ratings

Performance tracking

7.8
78%
34 Ratings
7.4
74%
37 Ratings

Performance Management

8.0

BambooHR

80%
6.7

Zenefits

67%
BambooHR ranks higher in 5/5 features

Performance plans

7.9
79%
39 Ratings
5.6
56%
53 Ratings

Performance improvement plans

8.1
81%
38 Ratings
5.6
56%
50 Ratings

Review status tracking

7.8
78%
39 Ratings
7.6
76%
51 Ratings

Review reminders

8.4
84%
41 Ratings
7.4
74%
51 Ratings

Multiple review frequency

7.9
79%
36 Ratings
7.4
74%
47 Ratings

Succession Planning

7.8

BambooHR

78%
7.9

Zenefits

79%
Zenefits ranks higher in 3/4 features

Create succession plans/pools

7.8
78%
23 Ratings
7.9
79%
20 Ratings

Candidate ranking

7.9
79%
27 Ratings
7.7
77%
21 Ratings

Candidate search

7.8
78%
27 Ratings
7.8
78%
23 Ratings

Candidate development

7.9
79%
24 Ratings
8.1
81%
22 Ratings

Recruiting / ATS

8.1

BambooHR

81%
7.4

Zenefits

74%
BambooHR ranks higher in 6/7 features

Job Requisition Management

8.0
80%
32 Ratings
7.5
75%
20 Ratings

Company Website Posting

8.3
83%
36 Ratings
7.5
75%
15 Ratings

Publish to Social Media

7.6
76%
33 Ratings
7.6
76%
14 Ratings

Job Search Site Posting

8.4
84%
33 Ratings
7.8
78%
16 Ratings

Duplicate Candidate Prevention

7.4
74%
29 Ratings
7.7
77%
18 Ratings

Applicant Tracking

8.2
82%
40 Ratings
7.6
76%
17 Ratings

Notifications and Alerts

8.7
87%
42 Ratings
5.9
59%
22 Ratings

Attribute Ratings

  • BambooHR is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Implementation Rating, Product Scalability
  • Zenefits is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.9

BambooHR

89%
80 Ratings
3.8

Zenefits

38%
139 Ratings

Likelihood to Renew

10.0

BambooHR

100%
3 Ratings
8.2

Zenefits

82%
11 Ratings

Usability

9.1

BambooHR

91%
3 Ratings
8.9

Zenefits

89%
32 Ratings

Availability

10.0

BambooHR

100%
1 Rating
9.1

Zenefits

91%
4 Ratings

Performance

9.0

BambooHR

90%
1 Rating
8.2

Zenefits

82%
4 Ratings

Support Rating

8.4

BambooHR

84%
26 Ratings
8.5

Zenefits

85%
52 Ratings

Online Training

10.0

BambooHR

100%
1 Rating

Zenefits

N/A
0 Ratings

Implementation Rating

10.0

BambooHR

100%
2 Ratings
9.1

Zenefits

91%
4 Ratings

Configurability

BambooHR

N/A
0 Ratings
8.7

Zenefits

87%
4 Ratings

Ease of integration

BambooHR

N/A
0 Ratings
9.1

Zenefits

91%
3 Ratings

Product Scalability

10.0

BambooHR

100%
1 Rating
8.9

Zenefits

89%
4 Ratings

Vendor post-sale

BambooHR

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Vendor pre-sale

BambooHR

N/A
0 Ratings
8.9

Zenefits

89%
4 Ratings

Likelihood to Recommend

BambooHR

Overall BambooHr has excelled in satisfying our needs. It performs well as a one-stop-shop for HR challenges. It has benefitted us as an excellent repository for personnel information both in processing prospective and new hires, as well as existing employees. It provides a fairly simple, but [the] straightforward system for managing and using time off. Some areas do need some work, however. There is no ability to set up a default set of time-off types/accruals for a new hire, which means this has to be done manually for each new employee. This creates a lot of opportunities for human error. It also has a very opaque and unhelpful API when it comes to the management of the time data; Whereas the rest of the API is exceptional. Lastly, the ability to request time off only allows for a flat number of hours in a day; it doesn't allow the employee to request specific times. As a result, we rely on the employee and manager to communicate the time successfully in the notes field. There is a big difference between arriving 1 hour late, leaving 1 hour early, and stepping out for an extended lunch.
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TriNet

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
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Pros

BambooHR

  • BambooHR has a top-notch electronic onboarding process. It is fully customizable and works very well with applicants of all technological capabilities. Onboarding allows you to add every step the new employee and the business partners must complete through timed, dated, notifications, digital documents, e-signatures, and a back-end administrative ability to follow up.
  • BambooHR has good applicant tracking system. They currently integrate with indeed and ZipRecruiter. However, it is easy to create links for other platforms with the ability to distinguish where you are getting recruiting traction. In addition the ability to rate, and communicate about an applicant is confidential between the hiring managers and HR. Also, there is an easy way to create a candidate pool of eligible candidates for later passive recruiting, that is called Talent Pools.
  • BambooHR has a unique feature called Announcements. This function allows various announcements to go out via email, through the application, or a combination of both to directed target audiences or the entire company.
  • BambooHR also sends out announcements (customizable) on every new hire. This allows folks to see who is starting and learn a bit about them before they meet them.
  • BambooHR has a great function for tracking time by the task or job. This is great for tracking productivity gaps for administrative positions or job costing for positions that have billable hours.
  • BambooHR also has easy to organize digital documents. You can easily upload documents via drop and drag. Documents can be added to folders and then downloaded later if an employee terminates.
  • Goal in performance management are very good, they follow the SMART methodology but there is no way to attach them to a performance review. They do allow the employee to adjust using a slide bar and you can attach people to a goal. In addition it notifies the supervisor but you cannot shut off notifications.
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TriNet

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
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Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
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TriNet

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
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Pricing Details

BambooHR

Starting Price

$59 per month

Editions & Modules

BambooHR editions and modules pricing
EditionModules
12 Employees$991

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional Call for Quote

Additional Details

After 12 employees, each additional employee is $8.25 each. To run payroll for employees is an additional $75 a month for $10 employees, with each additional employee being $4.25. Adding performance management is $4.25 a month and tracking features are $3.00 a month.

Zenefits

Starting Price

$8 per employee/per month

Editions & Modules

Zenefits editions and modules pricing
EditionModules
Essentials81
Growth142
Zen213

Footnotes

  1. per employee/per month
  2. per employee/per month
  3. per employee/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

BambooHR

We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
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TriNet

We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
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Usability

BambooHR

Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
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TriNet

It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
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Reliability and Availability

BambooHR

Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
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TriNet

We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
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Performance

BambooHR

I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
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TriNet

This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
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Support Rating

BambooHR

Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
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TriNet

Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
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In-Person Training

BambooHR

No answers on this topic

TriNet

Can't really say just because I would not know.
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Online Training

BambooHR

The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
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TriNet

It went through successfully.
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Implementation Rating

BambooHR

it was very easy to sign up, quick and we could use the site very quickly as well.
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TriNet

Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
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Alternatives Considered

BambooHR

I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
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TriNet

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
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Scalability

BambooHR

There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
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TriNet

It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
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Return on Investment

BambooHR

  • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
  • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
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TriNet

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
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Screenshots

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