What users are saying about
1187 Ratings
Top Rated
660 Ratings
1187 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
Top Rated
660 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Smartsheet ranks higher in 2 feature sets: Project Management, Professional Services Automation

Project Management

7.8

Basecamp

78%
8.1

Smartsheet

81%
Smartsheet ranks higher in 10/14 features

Task Management

8.4
84%
115 Ratings
8.4
84%
118 Ratings

Resource Management

7.9
79%
96 Ratings
7.8
78%
101 Ratings

Gantt Charts

7.2
72%
39 Ratings
8.6
86%
101 Ratings

Scheduling

8.0
80%
92 Ratings
8.6
86%
103 Ratings

Workflow Automation

6.7
67%
67 Ratings
7.7
77%
92 Ratings

Team Collaboration

8.6
86%
115 Ratings
8.5
85%
114 Ratings

Support for Agile Methodology

7.6
76%
48 Ratings
7.7
77%
74 Ratings

Support for Waterfall Methodology

7.8
78%
44 Ratings
7.8
78%
71 Ratings

Document Management

7.8
78%
108 Ratings
7.7
77%
93 Ratings

Email integration

8.0
80%
95 Ratings
8.2
82%
92 Ratings

Mobile Access

8.5
85%
94 Ratings
7.6
76%
88 Ratings

Timesheet Tracking

7.3
73%
43 Ratings
8.3
83%
57 Ratings

Change request and Case Management

7.3
73%
54 Ratings
8.7
87%
61 Ratings

Budget and Expense Management

7.6
76%
39 Ratings
8.1
81%
67 Ratings

Professional Services Automation

7.7

Basecamp

77%
8.6

Smartsheet

86%
Smartsheet ranks higher in 3/4 features

Quotes/estimates

8.0
80%
29 Ratings
8.2
82%
38 Ratings

Invoicing

6.7
67%
25 Ratings
8.8
88%
30 Ratings

Project & financial reporting

8.2
82%
34 Ratings
8.1
81%
53 Ratings

Integration with accounting software

7.8
78%
27 Ratings
9.0
90%
28 Ratings

Attribute Ratings

  • Basecamp is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Smartsheet is rated higher in 4 areas: Usability, Performance, Online Training, Implementation Rating
  • Basecamp and Smartsheet are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.5

Basecamp

85%
141 Ratings
8.1

Smartsheet

81%
139 Ratings

Likelihood to Renew

10.0

Basecamp

100%
26 Ratings
10.0

Smartsheet

100%
24 Ratings

Usability

7.8

Basecamp

78%
15 Ratings
8.6

Smartsheet

86%
12 Ratings

Availability

10.0

Basecamp

100%
10 Ratings

Smartsheet

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings
10.0

Smartsheet

100%
2 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings
8.1

Smartsheet

81%
90 Ratings

Online Training

5.0

Basecamp

50%
1 Rating
7.0

Smartsheet

70%
1 Rating

Implementation Rating

7.7

Basecamp

77%
8 Ratings
10.0

Smartsheet

100%
18 Ratings

Configurability

8.0

Basecamp

80%
1 Rating

Smartsheet

N/A
0 Ratings

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Read full review

Smartsheet

There were new vendors who needed to submit their documents by the sales department for legal and Risk department for reviewing and checking the validity of the documents, The way of escalation and attaching the documents and the vendor's data was well suited to be done through the smart sheet. As the sales use smart sheet tickets for submitting the vendor's details and attaching the documents. Through the Smartsheet automation process, a notification mail was sent to the legal and risk department for reviewing and the tickets were assigned already to the admins for validating . After the admin's review and tick mark on the check box of reviewing in the smart sheet which was customized than when its clicked send automated emails to the supervisors for approval, Then after the supervisor's approval, an automated mail was sent to the sales team for completing approval of the vendor. All of these scenarios and hierarchy did because of Smartsheet.
Read full review

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Read full review

Smartsheet

  • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
  • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
  • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
Read full review

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Read full review

Smartsheet

  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
Read full review

Pricing Details

Basecamp

Starting Price

$99 per month

Editions & Modules

Basecamp editions and modules pricing
EditionModules
Basecamp PersonalFree1
Basecamp Business992

Footnotes

  1. Limited Capabilities
  2. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Smartsheet

Starting Price

$0

Editions & Modules

Smartsheet editions and modules pricing
EditionModules
Individual141
Business252
EnterpriseContact Sales3
PremierContact Sales4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Basecamp

When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Read full review

Smartsheet

It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Read full review

Usability

Basecamp

Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Read full review

Smartsheet

Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Read full review

Reliability and Availability

Basecamp

I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Read full review

Smartsheet

No answers on this topic

Support Rating

Basecamp

For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Read full review

Smartsheet

I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Read full review

Implementation Rating

Basecamp

Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
Read full review

Smartsheet

It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Read full review

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Read full review

Smartsheet

Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Read full review

Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Read full review

Smartsheet

  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
Read full review

Add comparison