12 Ratings
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Score 7.6 out of 100
36 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • OpsGenie is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

Broadcom Unified Infrastructure Management

70%
6 Ratings
9.9

OpsGenie

99%
9 Ratings

Likelihood to Renew

9.0

Broadcom Unified Infrastructure Management

90%
1 Rating

OpsGenie

N/A
0 Ratings

Usability

9.0

Broadcom Unified Infrastructure Management

90%
1 Rating

OpsGenie

N/A
0 Ratings

Support Rating

9.0

Broadcom Unified Infrastructure Management

90%
2 Ratings
10.0

OpsGenie

100%
2 Ratings

Implementation Rating

9.0

Broadcom Unified Infrastructure Management

90%
2 Ratings

OpsGenie

N/A
0 Ratings

Likelihood to Recommend

Broadcom

Well Suited: - Multiple units (you may split Nimsoft per Groups, companies, etc.) - When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data) Less appropriate: - If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application) - If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
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Atlassian

OpsGenie excels at being the loudspeaker and single source of truth between applications that alert and applications that track. With its robust integrations and easy to set up escalations, nothing unworthy slips by unnoticed.
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Pros

Broadcom

  • Ease of management
  • Unified platform
  • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
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Atlassian

  • The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
  • The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
  • The dashboard features allow you to control and manage the on call schedule is super helpful.
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Cons

Broadcom

  • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
  • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
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Atlassian

  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
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Pricing Details

Broadcom Unified Infrastructure Management

Starting Price

Editions & Modules

Broadcom Unified Infrastructure Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OpsGenie

    Starting Price

    $0 up to 5 users

    Editions & Modules

    OpsGenie editions and modules pricing
    EditionModules
    Free$0.001
    Essentials$9.002
    Standard$19.003
    Enterprise$29.004

    Footnotes

    1. up to 5 users
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Broadcom

    Meets our business requirements
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    Atlassian

    No answers on this topic

    Usability

    Broadcom

    Easy to configure and use.
    Read full review

    Atlassian

    No answers on this topic

    Support Rating

    Broadcom

    Exceed Expectations.
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    Atlassian

    They are fully available at all times via chat, phone, or email and follow up thoroughly.
    Read full review

    Implementation Rating

    Broadcom

    Plan it out based on your requirements.
    Read full review

    Atlassian

    No answers on this topic

    Alternatives Considered

    Broadcom

    All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
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    Atlassian

    OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty.
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    Return on Investment

    Broadcom

    • Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards.
    • If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly.
    • IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?"
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    Atlassian

    • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
    • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
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