CallRail

CallRail

75 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CallRail	Score 7.6 out of 10	N/A	CallRail offers phone call tracking, recording and analytics.	$30 per month per user

Pricing

CallRail

Editions & Modules

Lead Center (requires Call Tracking plan): $30
per month per user
Call Tracking: $45
per month
Conversation Analytics (Call Tracking + Conversation Intelligence): $95
per month
Marketing Analytics (Call and Form Tracking): $95
per month
Analytics Suite: $145
per month

Offerings

Pricing Offerings
CallRail
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Visit callrail.com/pricing for more details.

More Pricing Information

Community Pulse
	CallRail
Considered Both Products	CallRail Verified User Director Chose CallRail I have not used a product like CallRail Incentivized Helpful? Steven Laff Principal Chose CallRail Simply put, [I believe] CallRail sucks compared to our previous provider, but they were acquired and are going away. Helpful? Chris Martino Acquisition Manager Chose CallRail CallRail seemed to have an easier setup and ease of use for onboarding new staff as well. The overall tracking structure and analytics seemed better with CallRail. CallRail also allows you to understand the call history and understand if this was a first touch or multiple … Incentivized Helpful? Lunam Aeve Executive Recruitment Consultant Chose CallRail Convirza is very similar in its functioning with CallRail but the quality CallRail provides is unmatchable. The customer service of Convirza was really bad and we found that quite hard software but on the other hand, CallRail is a very straightforward tool for call tracking. Incentivized Helpful? JP Jorge Peralta Digital Media Manager Chose CallRail CallRail has offered us the best solutions so far in terms of multiple aspects. #1 is scalability, we are a growing agency, we see clients come and go, CallRail has made it easy and efficient with new accounts being onboarded, UI backs up this process. Also, the multiple … Incentivized Helpful? Verified User Manager Chose CallRail We only researched CallRail. Incentivized Helpful? Verified User C-Level Executive Chose CallRail We didn't really research any other products like CallRail, as they were recommended by our Google ads consultant Incentivized Helpful? Melody Grant Rockstar Chose CallRail We also use Fix Your Funnel. It is specifically for integration with Keap (formerly Infusionsoft). Also a FABULOUS piece of software. It is just as robust as CallRail but has some unique features. I highly recommend calling them for a walk through if you use Keap. Incentivized Helpful? Mary Tihoni Social Media Manager Chose CallRail We heard about CallRail from an associate of ours and never needed to look for a replacement. We absolutely love it’s features, ease of use and implementation of this program. We recommend this program to many of our clients who are looking for call recording or have the need … Incentivized Helpful? Verified User Director Chose CallRail We've found CallRail to be easier to use than other systems that we've used or reviewed for potential purchase. Product support is good and there is a fair amount of users so finding solutions to problems online is relatively easy. Our team has found it easy to setup as well. Incentivized Helpful? Alex Panagiotopoulos Co-Founder Chose CallRail Google AdWords does have tracking numbers but you can't listen to the calls and you can't integrate them in the code of your website. It's super helpful to have multi-touch tracking with cookies, so if someone hits a site via AdWords first and then comes back later via direct … Incentivized Helpful? Verified User Director Chose CallRail I quickly used CallTrackingMetrics but we decided to keep using CallRail because of ease of use with new staff. Incentivized Helpful? Verified User Executive Chose CallRail Twilio offers a much more robust business phone and SMS solution that also offers call tracking. For just the call tracking, which is what we needed, CallRail was perfect. We didn't need the additional features that Twilio offered. Incentivized Helpful? Verified User Manager Chose CallRail We have utilized Google call tracking within AdWords before, but considering it is a Google product, it can sometimes be biased. Having that third party vendor elevates that. Google Call tracking is only limited to running AdWords campaigns, so if we need to use a phone number … Incentivized Helpful? Ramon Khan Online Marketing Director \| Business Develoment Chose CallRail CallRail does not have a lot of good competitors. In addition to that, the CallRail team is always looking for ways to add more functionality and make the product work better which is great as not all companies do this. I think that this make them a much better overall value as … Incentivized Helpful? Aaron Metzger Founder Chose CallRail I have used Marchex and Navis in the past, and those platforms aren't as functional, or as easy to use as CallRail. Setting up new numbers takes about 1 minute, and the amount of tracking options and placement capabilities makes it the easiest call tracking platform I've ever … Incentivized Helpful? Georgina Cole Digital Marketing Manager Chose CallRail CallRail have been more accommodating, helpful, organised and understanding of our business requirements than our two previous call tracking providers in the UK. Combine with the massive cost saving and self-service abilities we have from the back end of CallRail, switching … Helpful? McKay Salisbury Advertising Manager Chose CallRail Seems like it is basically the same as PhoneWagon. Phone wagon is slightly cheaper but has a FEW less features. The one that makes a difference for me is the Bing Ads integration that Callrail offers but not Phonewagon. Incentivized Helpful? Seth Tucker Growth Hacker Chose CallRail I've used Marchex and a few other homegrown solutions, and a handful of other small companies that I can't seem to remember (too many years ago) their names. None of them really stood out to me as being a great solution. I haven't used Marchex in a few years, but overall they … Incentivized Helpful? Verified User Strategist Chose CallRail We haven't used any other type of system that is equivalent to CallRail. For some of our campaigns, we utilize CallSource, but CallSource falls flat in the keyword and landing page data. We are only able to get call recordings from them, and while that is useful, we can't … Incentivized Helpful? Eric Kammer Senior Digital Marketing Manager Chose CallRail Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need … Incentivized Helpful? Verified User Analyst Chose CallRail I have not used other tools Incentivized Helpful? Verified User Manager Chose CallRail CallRail had better features and reporting for our needs. Incentivized Helpful? Richard Kaiser Marketing Manager Chose CallRail They are much easier to use than RingCentral. Helpful?
Top Pros	Pro Call tracking Pro Set up Pro Easy to use
Top Cons	Minus Text messaging Minus Speech to text Minus Little confusing

Best Alternatives
	CallRail
Small Businesses	Invoca Score 9.1 out of 10
Medium-sized Companies	Revenue.io Score 8.5 out of 10
Enterprises	Revenue.io Score 8.5 out of 10
All Alternatives	View all alternatives

User Ratings
	CallRail
Likelihood to Recommend	2.3 (33 ratings)
Usability	8.8 (5 ratings)
Support Rating	8.5 (7 ratings)

User Testimonials
	CallRail
Likelihood to Recommend	CallRail This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment Incentivized Verified User Anonymous Read full review
Pros	CallRail Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital! Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client. The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step. Incentivized Verified User Anonymous Read full review
Cons	CallRail The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed. Incentivized Seth Tucker Growth Hacker Read full review
Usability	CallRail The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable. Incentivized Verified User Anonymous Read full review
Support Rating	CallRail CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems. Incentivized Amber Callan Inbound Marketing Strategist Read full review
Alternatives Considered	CallRail Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform. Incentivized Eric Kammer Senior Digital Marketing Manager Read full review
Return on Investment	CallRail It is useful to monitor our calls weekly. We can give our employees feedback on the quality of the calls which helps our overall sales and conversions. By knowing which campaigns perform best, we can shift our budget to target those campaigns specifically which saves us revenue and increases sales. Incentivized Ramon Khan Online Marketing Director \| Business Develoment Read full review
ScreenShots	CallRail Screenshots