What users are saying about
2 Ratings
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Based on 2 reviews and ratings
UKG Pro
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Top Rated
1243 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1243 reviews and ratings
Feature Set Ratings
- CenterPoint Payroll ranks higher in 1 feature set: Payroll Management
Payroll Management

10.0
CenterPoint Payroll
100%

8.5
UKG Pro
85%
CenterPoint Payroll ranks higher in 5/7 features
CenterPoint Payroll ranks higher in 5/7 features
Pay calculation

10.0
100%
1 Rating

9.0
90%
648 Ratings
Benefit plan administration

10.0
100%
1 Rating

8.0
80%
589 Ratings
Direct deposit files

10.0
100%
1 Rating

9.0
90%
641 Ratings
Salary revision and increment management

10.0
100%
1 Rating

8.5
85%
522 Ratings
Reimbursement management

10.0
100%
1 Rating

8.0
80%
57 Ratings
Support for external payroll vendors

N/A
0 Ratings

8.4
84%
299 Ratings
Off-cycle/On-Demand payment

N/A
0 Ratings

8.7
87%
174 Ratings
Human Resource Management

CenterPoint Payroll
Feature Set Not Supported
N/A

8.2
UKG Pro
82%
UKG Pro ranks higher in 7/7 features
UKG Pro ranks higher in 7/7 features
Employee demographic data

N/A
0 Ratings

8.8
88%
666 Ratings
Employment history

N/A
0 Ratings

8.4
84%
692 Ratings
Job profiles and administration

N/A
0 Ratings

8.4
84%
668 Ratings
Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings

8.1
81%
657 Ratings
Organizational charting

N/A
0 Ratings

7.7
77%
582 Ratings
Organization and location management

N/A
0 Ratings

8.0
80%
596 Ratings
Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings

7.9
79%
469 Ratings
Leave and Attendance Management

CenterPoint Payroll
Feature Set Not Supported
N/A

7.8
UKG Pro
78%
UKG Pro ranks higher in 3/3 features
UKG Pro ranks higher in 3/3 features
Approval workflow

N/A
0 Ratings

8.0
80%
459 Ratings
Balance details

N/A
0 Ratings

7.8
78%
482 Ratings
Annual carry-forward and encashment

N/A
0 Ratings

7.6
76%
396 Ratings
Employee Self Service

CenterPoint Payroll
Feature Set Not Supported
N/A

8.6
UKG Pro
86%
UKG Pro ranks higher in 5/5 features
UKG Pro ranks higher in 5/5 features
View and generate pay and benefit information

N/A
0 Ratings

8.9
89%
704 Ratings
Update personal information

N/A
0 Ratings

9.0
90%
707 Ratings
View company policy documentation

N/A
0 Ratings

8.7
87%
504 Ratings
Employee recognition

N/A
0 Ratings

7.8
78%
255 Ratings
View job history

N/A
0 Ratings

8.8
88%
692 Ratings
Asset Management

CenterPoint Payroll
Feature Set Not Supported
N/A

7.1
UKG Pro
71%
UKG Pro ranks higher in 1/1 features
UKG Pro ranks higher in 1/1 features
Tracking of all physical assets

N/A
0 Ratings

7.1
71%
171 Ratings
HR Reporting

CenterPoint Payroll
Feature Set Not Supported
N/A

7.2
UKG Pro
72%
UKG Pro ranks higher in 3/3 features
UKG Pro ranks higher in 3/3 features
Report builder

N/A
0 Ratings

7.4
74%
649 Ratings
Pre-built reports

N/A
0 Ratings

7.7
77%
661 Ratings
Ability to combine HR data with external data

N/A
0 Ratings

6.6
66%
447 Ratings
Onboarding

CenterPoint Payroll
Feature Set Not Supported
N/A

8.3
UKG Pro
83%
UKG Pro ranks higher in 2/2 features
UKG Pro ranks higher in 2/2 features
New hire portal

N/A
0 Ratings

8.4
84%
495 Ratings
Manager tracking tools

N/A
0 Ratings

8.2
82%
399 Ratings
Performance and Goals

CenterPoint Payroll
Feature Set Not Supported
N/A

7.8
UKG Pro
78%
UKG Pro ranks higher in 4/4 features
UKG Pro ranks higher in 4/4 features
Corporate goal setting

N/A
0 Ratings

7.9
79%
256 Ratings
Individual goal setting

N/A
0 Ratings

7.9
79%
317 Ratings
Line-of sight-visibility

N/A
0 Ratings

7.6
76%
222 Ratings
Performance tracking

N/A
0 Ratings

7.7
77%
297 Ratings
Performance Management

CenterPoint Payroll
Feature Set Not Supported
N/A

8.1
UKG Pro
81%
UKG Pro ranks higher in 5/5 features
UKG Pro ranks higher in 5/5 features
Performance plans

N/A
0 Ratings

8.1
81%
367 Ratings
Performance improvement plans

N/A
0 Ratings

7.8
78%
287 Ratings
Review status tracking

N/A
0 Ratings

8.2
82%
386 Ratings
Review reminders

N/A
0 Ratings

8.1
81%
351 Ratings
Multiple review frequency

N/A
0 Ratings

8.2
82%
295 Ratings
Succession Planning

CenterPoint Payroll
Feature Set Not Supported
N/A

7.5
UKG Pro
75%
UKG Pro ranks higher in 4/4 features
UKG Pro ranks higher in 4/4 features
Create succession plans/pools

N/A
0 Ratings

7.1
71%
133 Ratings
Candidate ranking

N/A
0 Ratings

7.7
77%
139 Ratings
Candidate search

N/A
0 Ratings

7.7
77%
139 Ratings
Candidate development

N/A
0 Ratings

7.5
75%
132 Ratings
Recruiting / ATS

CenterPoint Payroll
Feature Set Not Supported
N/A

8.1
UKG Pro
81%
UKG Pro ranks higher in 7/7 features
UKG Pro ranks higher in 7/7 features
Job Requisition Management

N/A
0 Ratings

8.1
81%
391 Ratings
Company Website Posting

N/A
0 Ratings

8.7
87%
375 Ratings
Publish to Social Media

N/A
0 Ratings

8.0
80%
296 Ratings
Job Search Site Posting

N/A
0 Ratings

8.3
83%
349 Ratings
Duplicate Candidate Prevention

N/A
0 Ratings

7.5
75%
288 Ratings
Applicant Tracking

N/A
0 Ratings

8.4
84%
375 Ratings
Notifications and Alerts

N/A
0 Ratings

7.9
79%
350 Ratings
Attribute Ratings
- CenterPoint Payroll is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

10.0
CenterPoint Payroll
100%
1 Rating

8.4
UKG Pro
84%
856 Ratings
Likelihood to Renew

CenterPoint Payroll
N/A
0 Ratings

9.7
UKG Pro
97%
188 Ratings
Usability

CenterPoint Payroll
N/A
0 Ratings

7.8
UKG Pro
78%
149 Ratings
Availability

CenterPoint Payroll
N/A
0 Ratings

9.0
UKG Pro
90%
128 Ratings
Performance

CenterPoint Payroll
N/A
0 Ratings

8.4
UKG Pro
84%
479 Ratings
Support Rating

10.0
CenterPoint Payroll
100%
2 Ratings

8.1
UKG Pro
81%
781 Ratings
In-Person Training

CenterPoint Payroll
N/A
0 Ratings

7.8
UKG Pro
78%
83 Ratings
Online Training

CenterPoint Payroll
N/A
0 Ratings

8.1
UKG Pro
81%
195 Ratings
Implementation Rating

CenterPoint Payroll
N/A
0 Ratings

8.4
UKG Pro
84%
152 Ratings
Product Scalability

CenterPoint Payroll
N/A
0 Ratings

8.8
UKG Pro
88%
89 Ratings
Likelihood to Recommend
CenterPoint Payroll
CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesUKG Pro
I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.
VP of Human Resources
Hankey Investment CompanyFinancial Services, 1001-5000 employees
Pros
CenterPoint Payroll
- Customization options to meet your company's payroll needs.
- Excellent customer service and tech support.
- Logical and easy-to-use user interface.
- Ability to customize reports and exports.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesUKG Pro
- People Analytics reporting is great - with the Cognos Analytics background to create all types of reporting; from dashboards to simple reporting
- Employee Self Service - allowing the employee to own their information and providing helpful space for them to maintain it with the web and mobile app
- Manager Self Service - putting information in Managers' hands in order to get them to make the best decisions on their personnel. The roles that add the My Team menu allow Managers to see Talent, Job, Compensation, and other information for all their folks and also compare to the rest of the team.
Human Resources Information Manager
Odyssey SystemsGovernment Relations, 501-1000 employees
Cons
CenterPoint Payroll
- Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesUKG Pro
- From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.
Payroll Manager
TOLMAR, Inc.Pharmaceuticals, 501-1000 employees
Pricing Details
CenterPoint Payroll
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—UKG Pro
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 9.7
Based on 188 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
HR/Payroll Specialist
Hampton AffiliatesPaper & Forest Products, 1001-5000 employees
Usability
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 7.8
Based on 149 answers
There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.
Senior Human Resources Generalist
Continental Office est. 1939Furniture, 51-200 employees
Reliability and Availability
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 9.0
Based on 128 answers
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Payroll Manager
Hostmark Hospitality GroupHospitality, 1001-5000 employees
Performance
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 8.4
Based on 479 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
HRIS Sr. Director
Community Health SystemsHospital & Health Care, 10,001+ employees
Support Rating
CenterPoint Payroll
CenterPoint Payroll 10.0
Based on 2 answers
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesUKG Pro
UKG Pro 8.1
Based on 781 answers
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Management Trainee, Human Resources
Melaleuca:The Wellness CompanyConsumer Goods, 5001-10,000 employees
In-Person Training
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 7.8
Based on 83 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
HR Admin and Systems Coordinator
Spurs Sports & EntertainmentSports, 201-500 employees
Online Training
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 8.1
Based on 195 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Payroll/HRIS Manager
PLH GroupConstruction, 1001-5000 employees
Implementation Rating
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 8.4
Based on 152 answers
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
VP Human Resources
Independent BankBanking, 501-1000 employees
Alternatives Considered
CenterPoint Payroll
We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesUKG Pro
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Sr HRIS Analyst
Cardinal Glass Industries, Inc.Glass, Ceramics & Concrete, 5001-10,000 employees
Scalability
CenterPoint Payroll
No score
No answers yet
No answers on this topic
UKG Pro
UKG Pro 8.8
Based on 89 answers
The UltiPro HRMS platform offers Flexibility & Accessibility. We are able to add a component company to our existing profile with ease. UltiPro provides a step-by-step guide to component company implementation. The process was flawless!the HRMS homepage is customizable. We place a large amount of data on our HRMS homepage for employees to view and print, regardless of their location, as long as they have internet access. The Human Resources Department no longer prints and distribute Employee Handbooks, Policies & Procedures, and Group Health SPDs, as this information is available on HRMS.
HRMS/Payroll Manager
Georgia Farm BureauInsurance, 1001-5000 employees
Return on Investment
CenterPoint Payroll
- CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
- Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

Verified User
Manager in Human Resources
Mining & Metals Company, 51-200 employeesUKG Pro
- UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
HRIS Coordinator
Brockton Area Multi Services IncNon-profit Organization Management, 1001-5000 employees