CenterPoint Payroll vs UKG Pro | TrustRadius

What users are saying about

Score 10 out of 10

Based on 2 reviews and ratings

Score 8.4 out of 10

Based on 1149 reviews and ratings

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Feature Rating Comparison

CenterPoint Payroll

UKG Pro

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Support for external payroll vendors

Off-cycle/On-Demand payment

CenterPoint Payroll

UKG Pro

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

CenterPoint Payroll

UKG Pro

Approval workflow

Balance details

Annual carry-forward and encashment

CenterPoint Payroll

UKG Pro

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

CenterPoint Payroll

UKG Pro

Tracking of all physical assets

CenterPoint Payroll

UKG Pro

Report builder

Pre-built reports

Ability to combine HR data with external data

CenterPoint Payroll

UKG Pro

New hire portal

Manager tracking tools

CenterPoint Payroll

UKG Pro

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

CenterPoint Payroll

UKG Pro

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

CenterPoint Payroll

UKG Pro

Create succession plans/pools

Candidate ranking

Candidate search

Candidate development

CenterPoint Payroll

UKG Pro

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

Customization options to meet your company's payroll needs.
Excellent customer service and tech support.
Logical and easy-to-use user interface.
Ability to customize reports and exports.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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Reports: Easy to create, store and run for managers.
Employee Data: Easy for employees to make updates to personal information and to find applicable data relevant to them.
Benefits management: Easy open enrollment features, data feeds with benefit carriers run smoothly, ease of use for employees to see what benefits they currently have.

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Director of HR

Clearview Cancer InstituteMedical Practice, 201-500 employees

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Cons

Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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Taxes - I have struggled in this area from the beginning. Even though I do see improvements over the last two years, there is still room for improvement. Locating QVR and receiving multiple emails when it is ready. Look forward to the fall 2021 release on payment services.
Cases opened are sometimes not addressed as quickly as I would like to see. Again, this could be related to a lot of my cases are about tax errors, or notices from agencies.
BI reports - I used to be able to search and find the reports I want to run, now they do not seem to show up in the search tool. Making more difficult to locate.

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Payroll Benefits & HR Analyst

Hoosier Energy RECElectrical & Electronic Manufacturing, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

UKG Pro 9.3

Based on 183 answers

We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product

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HR/Payroll Specialist

Hampton AffiliatesPaper & Forest Products, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

UKG Pro 8.7

Based on 104 answers

Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.

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Payroll Manager

Hostmark Hospitality GroupHospitality, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

UKG Pro 9.0

Based on 123 answers

In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.

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Jack Klott, SHRM-SCP

VP Human Resources

Independent BankBanking, 501-1000 employees

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Performance

No score

No answers yet

No answers on this topic

UKG Pro 8.3

Based on 454 answers

Pages usually load quickly, once in a while there's an intermittent connectivity issue, but an email notification is sent and it's resolved quickly. Reports complete in a timely manner, even if leveraging the UKG support team to build. Haven't noticed any other integrations being slowed down. We do consistently have reports in the queue to build, and that is why we still have to do [a] double entry with our legacy system until they are replaced.

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HR Analyst

Hoosier EnergyUtilities, 201-500 employees

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Support Rating

CenterPoint Payroll 10.0

Based on 2 answers

CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

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UKG Pro 7.6

Based on 758 answers

As I've stated earlier, the support I receive from UKG Pro is world class. I've worked with other vendors in the past, and they simply don't compare. I have had the pleasure of working with, and getting to know, several "Ulti-Peeps" over the years. I've also worked with great ERM's as well!

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Director of Shared Services

Aspire Living & Learning, Inc.Non-profit Organization Management, 1001-5000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

UKG Pro 9.2

Based on 81 answers

I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.

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HR Admin and Systems Coordinator

Spurs Sports & EntertainmentSports, 201-500 employees

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Online Training

No score

No answers yet

No answers on this topic

UKG Pro 7.8

Based on 189 answers

I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.

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Payroll/HRIS Manager

PLH GroupConstruction, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

UKG Pro 7.6

Based on 147 answers

UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through

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Staci Drilling,SPHR, SHRM-SCP

Director of Human Resources and Risk Management

Goode Company RestaurantsRestaurants, 201-500 employees

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Alternatives Considered

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

UKG has excellent customer service and is a comprehensive tool that is easy for the end-users and admins. From the administrative side, it is less clunky and does not need a bunch of add-ons to get the job done the way you need it because it is built into the platform.

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Sarah Cooper Truchard

Talent Acquisition Manager

2nd.MDHospital & Health Care, 201-500 employees

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Scalability

No score

No answers yet

No answers on this topic

UKG Pro 9.1

Based on 82 answers

Ultipro has great scalability overall. The core functionality of Ultipro allows for easy replication, while also providing room for customization that is often required during acquisitions/additions of new business units. The only drawback in scalability, is that by design, Ultipro requires knowledgeable end users and internal resources to execute. Although Ultipro provides immense support and service to its customers in all organizational phases, without the proper internal development, scalability could be hampered. At the same time, this is what I personally love about the product; the ability to work within a DIY environment during expansion while still having access to subject matter experts when needed.

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Daniel Eagen, PHR

Director of Compensation and HRIS

Denihan Hospitality GroupHospitality, 1001-5000 employees

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Return on Investment

CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

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Verified User

Manager in Human Resources

Mining & Metals Company, 51-200 employees

View all 1 answers on this topic

From a cost/time perspective, it has allowed our small HR department of 10 to manage all HR functions for the entire organization without adding additional staff. We can work more efficiently using the same tool and manage all HR activities through the UKG Pro platform.
Streamline different department functions: payroll, HR, employee communications all through one tool.
Positive impact with more employees working from home, supervisors ability to approve/deny schedule requests through time management in and outside of the office has been beneficial to approve and accommodate employee schedule changes.

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Theresa Amaturo

Employee Benefits Manager

Crystal Run HealthcareHospital & Health Care, 1001-5000 employees

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Screenshots

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See All (5) UKG Pro Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

CenterPoint Payroll

UKG Pro

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