What users are saying about
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Top Rated
1149 Ratings
2 Ratings
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Score 10 out of 100

UKG Pro

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Top Rated
1149 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CenterPoint Payroll

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.
Anonymous | TrustRadius Reviewer

UKG Pro

We use secondary jobs for many of our employees. I wish there was a way to track the effective dates for rate changes on secondary jobs in the job history. Many of our employees work multiple jobs in different programs across our organization and get paid different rates. When these rates change we have no way to track this in UKG with effective dates. We also have issues when an employee is rehired, the secondary jobs does not update with the new effective date and rates that are set for these jobs.
Victoria Tourangeau | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

CenterPoint Payroll
10.0
UKG Pro
8.2
Pay calculation
CenterPoint Payroll
10.0
UKG Pro
8.5
Benefit plan administration
CenterPoint Payroll
10.0
UKG Pro
8.0
Direct deposit files
CenterPoint Payroll
10.0
UKG Pro
9.0
Salary revision and increment management
CenterPoint Payroll
10.0
UKG Pro
8.2
Reimbursement management
CenterPoint Payroll
10.0
UKG Pro
8.1
Support for external payroll vendors
CenterPoint Payroll
UKG Pro
7.7
Off-cycle/On-Demand payment
CenterPoint Payroll
UKG Pro
7.8

Human Resource Management

CenterPoint Payroll
UKG Pro
7.9
Employee demographic data
CenterPoint Payroll
UKG Pro
8.6
Employment history
CenterPoint Payroll
UKG Pro
7.7
Job profiles and administration
CenterPoint Payroll
UKG Pro
8.2
Workflow for transfers, promotions, pay raises, etc.
CenterPoint Payroll
UKG Pro
7.9
Organizational charting
CenterPoint Payroll
UKG Pro
7.1
Organization and location management
CenterPoint Payroll
UKG Pro
8.0
Compliance data (COBRA, OSHA, etc.)
CenterPoint Payroll
UKG Pro
7.7

Leave and Attendance Management

CenterPoint Payroll
UKG Pro
7.4
Approval workflow
CenterPoint Payroll
UKG Pro
7.5
Balance details
CenterPoint Payroll
UKG Pro
7.6
Annual carry-forward and encashment
CenterPoint Payroll
UKG Pro
7.1

Employee Self Service

CenterPoint Payroll
UKG Pro
8.3
View and generate pay and benefit information
CenterPoint Payroll
UKG Pro
8.7
Update personal information
CenterPoint Payroll
UKG Pro
8.9
View company policy documentation
CenterPoint Payroll
UKG Pro
8.1
Employee recognition
CenterPoint Payroll
UKG Pro
7.5
View job history
CenterPoint Payroll
UKG Pro
8.4

Asset Management

CenterPoint Payroll
UKG Pro
6.1
Tracking of all physical assets
CenterPoint Payroll
UKG Pro
6.1

HR Reporting

CenterPoint Payroll
UKG Pro
7.4
Report builder
CenterPoint Payroll
UKG Pro
7.6
Pre-built reports
CenterPoint Payroll
UKG Pro
7.6
Ability to combine HR data with external data
CenterPoint Payroll
UKG Pro
7.0

Onboarding

CenterPoint Payroll
UKG Pro
8.5
New hire portal
CenterPoint Payroll
UKG Pro
8.6
Manager tracking tools
CenterPoint Payroll
UKG Pro
8.3

Performance and Goals

CenterPoint Payroll
UKG Pro
7.4
Corporate goal setting
CenterPoint Payroll
UKG Pro
7.2
Individual goal setting
CenterPoint Payroll
UKG Pro
7.7
Line-of sight-visibility
CenterPoint Payroll
UKG Pro
7.0
Performance tracking
CenterPoint Payroll
UKG Pro
7.6

Performance Management

CenterPoint Payroll
UKG Pro
7.5
Performance plans
CenterPoint Payroll
UKG Pro
7.5
Performance improvement plans
CenterPoint Payroll
UKG Pro
7.2
Review status tracking
CenterPoint Payroll
UKG Pro
8.0
Review reminders
CenterPoint Payroll
UKG Pro
7.3
Multiple review frequency
CenterPoint Payroll
UKG Pro
7.6

Succession Planning

CenterPoint Payroll
UKG Pro
7.0
Create succession plans/pools
CenterPoint Payroll
UKG Pro
6.8
Candidate ranking
CenterPoint Payroll
UKG Pro
7.3
Candidate search
CenterPoint Payroll
UKG Pro
7.2
Candidate development
CenterPoint Payroll
UKG Pro
6.8

Recruiting / ATS

CenterPoint Payroll
UKG Pro
7.6
Job Requisition Management
CenterPoint Payroll
UKG Pro
7.6
Company Website Posting
CenterPoint Payroll
UKG Pro
8.4
Publish to Social Media
CenterPoint Payroll
UKG Pro
7.5
Job Search Site Posting
CenterPoint Payroll
UKG Pro
7.8
Duplicate Candidate Prevention
CenterPoint Payroll
UKG Pro
6.7
Applicant Tracking
CenterPoint Payroll
UKG Pro
7.9
Notifications and Alerts
CenterPoint Payroll
UKG Pro
7.5

Pros

CenterPoint Payroll

  • Customization options to meet your company's payroll needs.
  • Excellent customer service and tech support.
  • Logical and easy-to-use user interface.
  • Ability to customize reports and exports.
Anonymous | TrustRadius Reviewer

UKG Pro

  • Reports: Easy to create, store and run for managers.
  • Employee Data: Easy for employees to make updates to personal information and to find applicable data relevant to them.
  • Benefits management: Easy open enrollment features, data feeds with benefit carriers run smoothly, ease of use for employees to see what benefits they currently have.
Bobbi Wilson | TrustRadius Reviewer

Cons

CenterPoint Payroll

  • Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.
Anonymous | TrustRadius Reviewer

UKG Pro

  • Taxes - I have struggled in this area from the beginning. Even though I do see improvements over the last two years, there is still room for improvement. Locating QVR and receiving multiple emails when it is ready. Look forward to the fall 2021 release on payment services.
  • Cases opened are sometimes not addressed as quickly as I would like to see. Again, this could be related to a lot of my cases are about tax errors, or notices from agencies.
  • BI reports - I used to be able to search and find the reports I want to run, now they do not seem to show up in the search tool. Making more difficult to locate.
Cristal Eads | TrustRadius Reviewer

Likelihood to Renew

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.3
Based on 183 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.7
Based on 104 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.0
Based on 123 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.3
Based on 454 answers
Pages usually load quickly, once in a while there's an intermittent connectivity issue, but an email notification is sent and it's resolved quickly. Reports complete in a timely manner, even if leveraging the UKG support team to build. Haven't noticed any other integrations being slowed down. We do consistently have reports in the queue to build, and that is why we still have to do [a] double entry with our legacy system until they are replaced.
Megan Miller | TrustRadius Reviewer

Support Rating

CenterPoint Payroll

CenterPoint Payroll 10.0
Based on 2 answers
CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.6
Based on 758 answers
As I've stated earlier, the support I receive from UKG Pro is world class. I've worked with other vendors in the past, and they simply don't compare. I have had the pleasure of working with, and getting to know, several "Ulti-Peeps" over the years. I've also worked with great ERM's as well!
Joy Driscoll | TrustRadius Reviewer

In-Person Training

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.2
Based on 81 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.8
Based on 189 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.6
Based on 147 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

CenterPoint Payroll

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG has excellent customer service and is a comprehensive tool that is easy for the end-users and admins. From the administrative side, it is less clunky and does not need a bunch of add-ons to get the job done the way you need it because it is built into the platform.
Sarah Cooper Truchard | TrustRadius Reviewer

Scalability

CenterPoint Payroll

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.1
Based on 82 answers
Ultipro has great scalability overall. The core functionality of Ultipro allows for easy replication, while also providing room for customization that is often required during acquisitions/additions of new business units. The only drawback in scalability, is that by design, Ultipro requires knowledgeable end users and internal resources to execute. Although Ultipro provides immense support and service to its customers in all organizational phases, without the proper internal development, scalability could be hampered. At the same time, this is what I personally love about the product; the ability to work within a DIY environment during expansion while still having access to subject matter experts when needed.
Daniel Eagen, PHR | TrustRadius Reviewer

Return on Investment

CenterPoint Payroll

  • CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
  • Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.
Anonymous | TrustRadius Reviewer

UKG Pro

  • From a cost/time perspective, it has allowed our small HR department of 10 to manage all HR functions for the entire organization without adding additional staff. We can work more efficiently using the same tool and manage all HR activities through the UKG Pro platform.
  • Streamline different department functions: payroll, HR, employee communications all through one tool.
  • Positive impact with more employees working from home, supervisors ability to approve/deny schedule requests through time management in and outside of the office has been beneficial to approve and accommodate employee schedule changes.
Theresa Amaturo | TrustRadius Reviewer

Screenshots

Pricing Details

CenterPoint Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CenterPoint Payroll
10.0
UKG Pro
8.6

Likelihood to Renew

CenterPoint Payroll
UKG Pro
9.3

Usability

CenterPoint Payroll
UKG Pro
8.7

Reliability and Availability

CenterPoint Payroll
UKG Pro
9.0

Performance

CenterPoint Payroll
UKG Pro
8.3

Support Rating

CenterPoint Payroll
10.0
UKG Pro
7.6

In-Person Training

CenterPoint Payroll
UKG Pro
9.2

Online Training

CenterPoint Payroll
UKG Pro
7.8

Implementation Rating

CenterPoint Payroll
UKG Pro
7.6

Scalability

CenterPoint Payroll
UKG Pro
9.1

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