What users are saying about
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Top Rated
317 Ratings
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Top Rated
930 Ratings

Chorus.ai

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Top Rated
317 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

ZoomInfo

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Top Rated
930 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Chorus.ai

I believe that it is better suited to Exchange Online or Google rather an on-premises mail servers. As a security company, we have stringent requirements around data privacy especially when engaging with prospects. It was a challenge getting internal alignment and approval of the technology, but now that it's in, we are pleased that we made the effort.
Giulio Magni | TrustRadius Reviewer

ZoomInfo

[ZoomInfo is well suited for] lead generation, prospect research, finding decision makers, finding accurate contact information, looking at org charts for an idea of company structure, news related to industries and companies. Gathering missing contact info from lead lists, trade show lists, etc. Setting alerts for companies, research on new industries and prospects, etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

Chorus.ai
ZoomInfo
7.8
Advanced search
Chorus.ai
ZoomInfo
8.0
Identification of new leads
Chorus.ai
ZoomInfo
7.8
List quality
Chorus.ai
ZoomInfo
7.6
List upload/download
Chorus.ai
ZoomInfo
7.6
Ideal customer targeting
Chorus.ai
ZoomInfo
7.8
Load time/data access
Chorus.ai
ZoomInfo
8.0

Sales Intelligence Data Standards

Chorus.ai
ZoomInfo
8.1
Contact information
Chorus.ai
ZoomInfo
8.1
Company information
Chorus.ai
ZoomInfo
8.3
Industry information
Chorus.ai
ZoomInfo
8.0

Data Augmentation & Lead Qualification

Chorus.ai
ZoomInfo
7.8
Lead qualification process
Chorus.ai
ZoomInfo
8.0
Smart lists and recommendations
Chorus.ai
ZoomInfo
7.4
Salesforce integration
Chorus.ai
ZoomInfo
8.5
Company/business profiles
Chorus.ai
ZoomInfo
8.3
Alerts and reminders
Chorus.ai
ZoomInfo
7.8
Data hygiene
Chorus.ai
ZoomInfo
7.4
Automatic data refresh
Chorus.ai
ZoomInfo
7.5
Tags
Chorus.ai
ZoomInfo
7.5
Filters and segmentation
Chorus.ai
ZoomInfo
8.1

Sales Intelligence Email Features

Chorus.ai
ZoomInfo
6.7
Sales email templates
Chorus.ai
ZoomInfo
7.5
Append emails to records
Chorus.ai
ZoomInfo
5.9

Pros

Chorus.ai

  • Very smart AI is able to easily identify key words.
  • Don't love the monologue rating as with certain roles there are explanations that are required and feels like it dings us when giving product demos or explaining a specific service or support piece.
  • Easy to tag managers and see comments and suggestions.
Anonymous | TrustRadius Reviewer

ZoomInfo

  • The interface is easy to use.
  • It has amazing learning tools.
  • Their support is great and immediate when needed.
  • The ZoomInfo product has incredible sub products.
  • They are great at explaining how you can get the most of the tools.
  • The products are not only very useful but also fun to interact with.
Anonymous | TrustRadius Reviewer

Cons

Chorus.ai

  • Honestly as an AM I love it. Maybe more prompts for new users based on their role.
  • More integrations to larger partners, Slack, etc.
  • Maybe a way to build a database and send me alerts of calls that relate to my job based on.... not sure what factors, but for me... New products that we are launching and how my team is pitching them.
Anonymous | TrustRadius Reviewer

ZoomInfo

  • Expanded search options for specific industries (intellectual property, brand protection specifically)
  • AE responsiveness with requests for updated pricing/increased functionality on time crunch. Potentially increased ability for AEs to offer on the spot discounts to avoid lag
  • No ability to set an account admin with zero credit allotment. We need an admin that doesn't require a paid seat as they do not perform many of the required functions, simply maintain the system setup and integrations.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Chorus.ai

Chorus.ai 6.7
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

ZoomInfo

ZoomInfo 10.0
Based on 10 answers
With the combined resources of crowdsorced info on both data.com as well as the immediacy of info on LinkedIn, as well as intel on Hoovers, information provided on ZoomInfo is more readily available if you have the time to invest in looking for it. However, at the pace we do business, having a "one stop shop" for information is very convenient. On efficiency alone, ZoomInfo is worth the price of subscription considering our business model.
Isaac Cabrera | TrustRadius Reviewer

Usability

Chorus.ai

Chorus.ai 7.2
Based on 3 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

ZoomInfo

ZoomInfo 9.1
Based on 2 answers
Overall, ZoomInfo scores a 9! It is simple to use, the ROI is positive for my organization. This is a tool I can have new users dive right into without a lot of time spent on tutorials, even for thise with little to no experience with this type of tool
Anonymous | TrustRadius Reviewer

Support Rating

Chorus.ai

Chorus.ai 8.6
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

ZoomInfo

ZoomInfo 6.4
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Alternatives Considered

Chorus.ai

I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call
Anonymous | TrustRadius Reviewer

ZoomInfo

We have a subscription to Sales Intel and definitely like having access to both tools. Sales Intel does a great job with mobile phone numbers and indicating if records are human verified or machine verified. Both tools compliment each other very well. We selected zoom because of the DiscoverOrg merger.
Grant Swanson | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • While difficult to quantify, Chorus has allowed us to get competitive insights and help inform our product strategy, which invariably wins us more deals.
  • By doing "tape reviews" with the broader teams, we're able to scale best practices and provide actionable feedback for reps, concretely improving their performances.
Anonymous | TrustRadius Reviewer

ZoomInfo

  • We've seen faster lead conversion or greater website visitors because it allows us to do more granular targeting
  • Our Sales employees are relieved to have a tool that allows them to do prospecting that does not involve a Google Search or Cold Call
  • It gives us insider information against our competitors to ensure we are the forerunner in our industry.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ZoomInfo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chorus.ai
8.9
ZoomInfo
8.3

Likelihood to Renew

Chorus.ai
6.7
ZoomInfo
10.0

Usability

Chorus.ai
7.2
ZoomInfo
9.1

Support Rating

Chorus.ai
8.6
ZoomInfo
6.4

Implementation Rating

Chorus.ai
7.3
ZoomInfo

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