What users are saying about
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Top Rated
32 Ratings
86 Ratings

Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100
86 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    9.7

    Grasshopper

    97%
    Grasshopper ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.5
    95%
    23 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    24 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    19 Ratings

    Call reports

    N/A
    0 Ratings
    9.5
    95%
    33 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.5
    95%
    34 Ratings

    Call Management

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    9.6

    Grasshopper

    96%
    Grasshopper ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.3
    93%
    47 Ratings

    Call recording

    N/A
    0 Ratings
    9.5
    95%
    22 Ratings

    Call park

    N/A
    0 Ratings
    9.7
    97%
    12 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    36 Ratings

    Message alerts

    N/A
    0 Ratings
    9.3
    93%
    43 Ratings

    VoIP system collaboration

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.0

    Grasshopper

    80%
    Grasshopper ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Mobile apps

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    9.0

    Grasshopper

    90%
    Grasshopper ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    35 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    29 Ratings

    Attribute Ratings

    • Cisco IP Phone 6800 Series is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco IP Phone 6800 Series

    82%
    14 Ratings
    8.0

    Grasshopper

    80%
    56 Ratings

    Usability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    6.0

    Grasshopper

    60%
    1 Rating

    Support Rating

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.7

    Grasshopper

    87%
    83 Ratings

    Likelihood to Recommend

    Cisco IP Phone 6800 Series

    As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.
    Mohammed Ashfaq Hussain | TrustRadius Reviewer

    Grasshopper

    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Julliana Reyes | TrustRadius Reviewer

    Pros

    Cisco IP Phone 6800 Series

    • Audio quality is solid
    • It is portable and has good distance capability
    • It's compact and easy to carry
    • Battery life is decent
    Anonymous | TrustRadius Reviewer

    Grasshopper

    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    David Renberg | TrustRadius Reviewer

    Cons

    Cisco IP Phone 6800 Series

    • Backlit buttons would help for poorly lit areas
    • Handset that is resilient to continuous sanitizing and cleaning
    • More rounded, smoother design of the instrument instead of the harsh square shape
    Jesse Bridgelal | TrustRadius Reviewer

    Grasshopper

    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Trisha Miller | TrustRadius Reviewer

    Pricing Details

    Cisco IP Phone 6800 Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco IP Phone 6800 Series Editions & Modules

    Additional Pricing Details

    Grasshopper

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Grasshopper Editions & Modules

    Edition
    Solo$291
    Partner$491
    Small Business$891
    1. per month
    Additional Pricing Details

    Usability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Grasshopper

    Grasshopper 6.0
    Based on 1 answer
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Matthew Gardner | TrustRadius Reviewer

    Support Rating

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Grasshopper

    Grasshopper 8.7
    Based on 83 answers
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Diane Helbig | TrustRadius Reviewer

    Alternatives Considered

    Cisco IP Phone 6800 Series

    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.
    Jorge E. Cantillo C. | TrustRadius Reviewer

    Grasshopper

    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

    Return on Investment

    Cisco IP Phone 6800 Series

    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
    Anonymous | TrustRadius Reviewer

    Grasshopper

    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Courtney Mudd | TrustRadius Reviewer

    Screenshots

    Cisco IP Phone 6800 Series

    Grasshopper

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