What users are saying about
Top Rated
81 Ratings
13 Ratings
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Score 8 out of 100
Top Rated
81 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Cisco IP Phone 6800 Series

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.
Anonymous | TrustRadius Reviewer

Grasshopper

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Reyes Julliana | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco IP Phone 6800 Series
Grasshopper
9.4
Hosted PBX
Cisco IP Phone 6800 Series
Grasshopper
9.4
Multi-level Interactive Voice Response (IVR)
Cisco IP Phone 6800 Series
Grasshopper
9.3
User templates
Cisco IP Phone 6800 Series
Grasshopper
9.6
Call reports
Cisco IP Phone 6800 Series
Grasshopper
9.3
Directory of employee names
Cisco IP Phone 6800 Series
Grasshopper
9.2

Call Management

Cisco IP Phone 6800 Series
Grasshopper
9.3
Answering rules
Cisco IP Phone 6800 Series
Grasshopper
9.6
Call recording
Cisco IP Phone 6800 Series
Grasshopper
8.6
Call park
Cisco IP Phone 6800 Series
Grasshopper
9.1
Call screening
Cisco IP Phone 6800 Series
Grasshopper
9.6
Message alerts
Cisco IP Phone 6800 Series
Grasshopper
9.7

VoIP system collaboration

Cisco IP Phone 6800 Series
Grasshopper
8.0
Video conferencing
Cisco IP Phone 6800 Series
Grasshopper
7.9
Audio conferencing
Cisco IP Phone 6800 Series
Grasshopper
7.7
Video screen sharing
Cisco IP Phone 6800 Series
Grasshopper
8.2
Instant messaging
Cisco IP Phone 6800 Series
Grasshopper
8.4

Mobile apps

Cisco IP Phone 6800 Series
Grasshopper
9.4
Mobile app for iOS
Cisco IP Phone 6800 Series
Grasshopper
9.2
Mobile app for Android
Cisco IP Phone 6800 Series
Grasshopper
9.5

Pros

Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent
Anonymous | TrustRadius Reviewer

Grasshopper

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
David Renberg | TrustRadius Reviewer

Cons

Cisco IP Phone 6800 Series

  • Ability to change ringer based on internal or external call
Anonymous | TrustRadius Reviewer

Grasshopper

  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Trisha Miller | TrustRadius Reviewer

Usability

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Support Rating

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 8.4
Based on 43 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Diane Helbig | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 6800 Series

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.
Anonymous | TrustRadius Reviewer

Grasshopper

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Anonymous | TrustRadius Reviewer

Grasshopper

  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Courtney Mudd | TrustRadius Reviewer

Screenshots

Cisco IP Phone 6800 Series

Grasshopper

Pricing Details

Cisco IP Phone 6800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco IP Phone 6800 Series Editions & Modules

Additional Pricing Details

Grasshopper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Grasshopper Editions & Modules

Edition
Solo$291
Partner$491
Small Business$891
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco IP Phone 6800 Series
7.3
Grasshopper
8.7

Usability

Cisco IP Phone 6800 Series
Grasshopper
6.0

Support Rating

Cisco IP Phone 6800 Series
Grasshopper
8.4

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