What users are saying about
Cisco IP Phone 6800 Series
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Top Rated
32 Ratings
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Based on 32 reviews and ratings
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 86 reviews and ratings
Feature Set Ratings
Cloud PBX
Cisco IP Phone 6800 Series
Feature Set Not Supported
N/A
9.7
Grasshopper
97%
Grasshopper ranks higher in 5/5 features
Grasshopper ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
9.5
95%
23 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
10.0
100%
24 Ratings
User templates
N/A
0 Ratings
10.0
100%
19 Ratings
Call reports
N/A
0 Ratings
9.5
95%
33 Ratings
Directory of employee names
N/A
0 Ratings
9.5
95%
34 Ratings
Call Management
Cisco IP Phone 6800 Series
Feature Set Not Supported
N/A
9.6
Grasshopper
96%
Grasshopper ranks higher in 5/5 features
Grasshopper ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
9.3
93%
47 Ratings
Call recording
N/A
0 Ratings
9.5
95%
22 Ratings
Call park
N/A
0 Ratings
9.7
97%
12 Ratings
Call screening
N/A
0 Ratings
10.0
100%
36 Ratings
Message alerts
N/A
0 Ratings
9.3
93%
43 Ratings
VoIP system collaboration
Cisco IP Phone 6800 Series
Feature Set Not Supported
N/A
8.0
Grasshopper
80%
Grasshopper ranks higher in 4/4 features
Grasshopper ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
7.9
79%
3 Ratings
Audio conferencing
N/A
0 Ratings
7.7
77%
7 Ratings
Video screen sharing
N/A
0 Ratings
8.2
82%
3 Ratings
Instant messaging
N/A
0 Ratings
8.0
80%
9 Ratings
Mobile apps
Cisco IP Phone 6800 Series
Feature Set Not Supported
N/A
9.0
Grasshopper
90%
Grasshopper ranks higher in 2/2 features
Grasshopper ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
9.0
90%
35 Ratings
Mobile app for Android
N/A
0 Ratings
9.0
90%
29 Ratings
Attribute Ratings
- Cisco IP Phone 6800 Series is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.2
Cisco IP Phone 6800 Series
82%
14 Ratings
8.0
Grasshopper
80%
56 Ratings
Usability
Cisco IP Phone 6800 Series
N/A
0 Ratings
6.0
Grasshopper
60%
1 Rating
Support Rating
Cisco IP Phone 6800 Series
N/A
0 Ratings
8.7
Grasshopper
87%
83 Ratings
Likelihood to Recommend
Cisco IP Phone 6800 Series
As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.
IT Support Specialist
Arenco Real EstateReal Estate, 501-1000 employees
Grasshopper
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Partner and Attorney
Bailey Reyes, PLLCLaw Practice, 1-10 employees
Pros
Cisco IP Phone 6800 Series
- Audio quality is solid
- It is portable and has good distance capability
- It's compact and easy to carry
- Battery life is decent

Verified User
C-Level Executive in Professional Services
Information Technology & Services Company, 11-50 employeesGrasshopper
- I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
- I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
- The cost is very reasonable for the value added to our company.
Broker/Owner
Foundation RealtyReal Estate, 1-10 employees
Cons
Cisco IP Phone 6800 Series
- Backlit buttons would help for poorly lit areas
- Handset that is resilient to continuous sanitizing and cleaning
- More rounded, smoother design of the instrument instead of the harsh square shape
Network Architect
MOHGovernment Administration, 501-1000 employees
Grasshopper
- It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
- Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
- Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
President
Sunset TravelLeisure, Travel & Tourism, 1-10 employees
Pricing Details
Cisco IP Phone 6800 Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco IP Phone 6800 Series Editions & Modules
—
Additional Pricing Details
—Grasshopper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$29 per month
Grasshopper Editions & Modules
Edition
Solo | $291 |
---|---|
Partner | $491 |
Small Business | $891 |
- per month
Additional Pricing Details
—Usability
Cisco IP Phone 6800 Series
No score
No answers yet
No answers on this topic
Grasshopper
Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Co-Founder
RouteThisComputer Software, 11-50 employees
Support Rating
Cisco IP Phone 6800 Series
No score
No answers yet
No answers on this topic
Grasshopper
Grasshopper 8.7
Based on 83 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Business Advisor
Seize This DayManagement Consulting, 1-10 employees
Alternatives Considered
Cisco IP Phone 6800 Series
With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.
Network Consulting Engineer
IndependentTelecommunications, 11-50 employees
Grasshopper
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Founder/CEO
Gig Gear LLCMusic, 1-10 employees
Return on Investment
Cisco IP Phone 6800 Series
- I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
- Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
- The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

Verified User
Employee in Human Resources
E-Learning Company, 5001-10,000 employeesGrasshopper
- It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
- It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
- It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Director of Human Resources
Influence & Co.Marketing and Advertising, 51-200 employees