What users are saying about
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Top Rated
286 Ratings
88 Ratings

Cisco Jabber

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Top Rated
286 Ratings
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Score 8.2 out of 100
88 Ratings
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Score 9 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

ClickUp

By organizing projects by a hierarchic approach, ClickUp takes out confusion and lets the project managers structure projects from scratch by assigning tasks to team members and setting of goals to help teams understand what they are aiming for and the strategies they will use to be able to accomplish those goals.
Mahmoud Farag | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
ClickUp
8.7
Task Management
Cisco Jabber
8.2
ClickUp
9.6
Gantt Charts
Cisco Jabber
5.0
ClickUp
8.3
Scheduling
Cisco Jabber
6.8
ClickUp
9.0
Workflow Automation
Cisco Jabber
6.1
ClickUp
8.5
Mobile Access
Cisco Jabber
8.2
ClickUp
8.5
Search
Cisco Jabber
7.8
ClickUp
Visual planning tools
Cisco Jabber
4.3
ClickUp
Resource Management
Cisco Jabber
ClickUp
9.5
Team Collaboration
Cisco Jabber
ClickUp
9.2
Support for Agile Methodology
Cisco Jabber
ClickUp
8.8
Support for Waterfall Methodology
Cisco Jabber
ClickUp
8.3
Document Management
Cisco Jabber
ClickUp
8.5
Email integration
Cisco Jabber
ClickUp
8.0
Timesheet Tracking
Cisco Jabber
ClickUp
8.1

Communication

Cisco Jabber
6.4
ClickUp
Chat
Cisco Jabber
8.6
ClickUp
Notifications
Cisco Jabber
8.3
ClickUp
Discussions
Cisco Jabber
7.2
ClickUp
Surveys
Cisco Jabber
6.5
ClickUp
Internal knowledgebase
Cisco Jabber
6.1
ClickUp
Integrates with GoToMeeting
Cisco Jabber
4.7
ClickUp
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
ClickUp
Integrates with Outlook
Cisco Jabber
7.8
ClickUp

File Sharing & Management

Cisco Jabber
6.9
ClickUp
Versioning
Cisco Jabber
6.9
ClickUp
Video files
Cisco Jabber
7.1
ClickUp
Audio files
Cisco Jabber
7.4
ClickUp
Document collaboration
Cisco Jabber
7.0
ClickUp
Access control
Cisco Jabber
7.6
ClickUp
Advanced security features
Cisco Jabber
7.5
ClickUp
Integrates with Google Drive
Cisco Jabber
5.1
ClickUp
Device sync
Cisco Jabber
6.7
ClickUp

Professional Services Automation

Cisco Jabber
ClickUp
8.5
Project & financial reporting
Cisco Jabber
ClickUp
8.5

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

ClickUp

  • This software organizes and categorizes different projects in an excellent manner. It allows color-coding of different categories of a project as main headers with subtasks underneath
  • It allows sorting and filtration of tasks with priority. This enables the project team to work on urgent tasks first
  • It supports mass editing of projects. This is achieved through the selection of multiple project lines, changing their due date, setting their priority and performing other modifications at the same time
Judy Hellen | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

ClickUp

  • List Templates - They have list templates, but the due dates get all mixed up whenever you use them. Right now you have to set specific dates and when you create the list using the template, you just set the first start date and all the other dates get moved according to that first date. However, usually I care more about the LAST due date, not the first. Also, they don't skip weekends or anything. I wish there was a way to set the due dates as "Day 1, Day 2" etc. and to have them skip weekends when they are created.
  • Sharing Settings - They've kind of fixed this but before you could only control privacy access on the space level. Now you can set it on anything, however, there isn't a way to share lists, projects, or tasks with clients without them creating a login. They are planning to have this fixed soon though
  • Documents and Files - You can easily attach files to tasks or lists, which is great. I would like it if you could also have an area where you could have files that pertain to the whole project, or the whole space, without having to be put in a specific list or task.
McKay Salisbury | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

ClickUp

ClickUp 9.0
Based on 1 answer
We are pleased with using ClickUp and it's cost effectiveness. We are very likely to stick with ClickUp.
Ravinder Gupta | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

ClickUp

ClickUp 9.0
Based on 6 answers
With previous tools we used, we had to conduct a fairly extensive onboarding process with any new employees we hired. ClickUp is so simple to use that we really only need a 30-minute meeting to show new employees how to use it and they're off to the races. The drag/drop function is nearly universal which makes it extremely easy to move things around and stay organized.
Brittany Bartoli | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

ClickUp

ClickUp 9.1
Based on 53 answers
ClickUp provides all the support you need over email. The customer service is excellent. I didn't interact with the support team too much as there was rarely an issue that I needed help with. However, when I did need help they were excellent.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

ClickUp

We looked at numerous options during the procurement stage, but in the end opted for ClickUp. The tools are very similar, but a big thing for me and the team as the ClickUp UI which felt much more fluid and user friendly versus some of the others.
ClickUp also offers multiple user and educational discounts which of course makes it compelling:)
Gareth Beer | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

ClickUp

  • We have recurring tasks for checking the PPC of a client. His sales volume was a little over $45,000/month. Now, their sales volume is up to $100,000.
  • Our graphic designer is able to upload photos into tasks and ClickUp makes it easy to download those and upload them to the listing. It completely changes conversion rates for these products for the better.
Jordan Matthews | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

ClickUp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ClickUp Editions & Modules

Edition
Free$0.00
Unlimited$9.00 ($5.00)2
Business$19.00 ($9.00)2
Enterprise$29.00 ($17.00)2
  1. per member per month (annual contract pricing)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
ClickUp
9.1

Likelihood to Renew

Cisco Jabber
10.0
ClickUp
9.0

Usability

Cisco Jabber
9.0
ClickUp
9.0

Support Rating

Cisco Jabber
8.6
ClickUp
9.1

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