<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
620 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Oracle CX Marketing (formerly Oracle Marketing Cloud)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
620 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Cisco Webex Experience Management

[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement[Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
Badri Sampath | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle has a variety of excellent modules that are very productive and my 10-point score is based on my confidence in recommending Oracle to all my colleagues. Every day I use Oracle and my direct experience gives me the security to recommend it for large and small implementations thanks to the fact that we are achieving absolutely all the goals. I express myself positively about Oracle every time I am talking to my colleagues without breaking a sweat for a second.
Martha Catarine Nielsen Cox | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
WYSIWYG email editor
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Dynamic content
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Ability to test dynamic content
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8
Landing pages
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
A/B testing
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Mobile optimization
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.9
Email deliverability reporting
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2
List management
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2
Triggered drip sequences
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.4

Lead Management

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Lead nurturing
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2
Lead scoring and grading
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Data quality management
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
Automated sales alerts and tasks
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Campaign Management

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.9
Calendaring
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
Event/webinar marketing
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Social Media Marketing

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
Social sharing and campaigns
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Social profile integration
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5

Reporting & Analytics

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
Dashboards
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
Standard reports
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Custom reports
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2

Platform & Infrastructure

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
API
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
Role-based workflow & approvals
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
Customizability
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8
Integration with Salesforce.com
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.6
Integration with Microsoft Dynamics CRM
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.3
Integration with SugarCRM
Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.6

Pros

Cisco Webex Experience Management

  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • Drag and Drop Campaign and Program building - Makes it visually easy to follow but allows you to do complex logic and workflows if needed.
  • Continuous expansion of interoperability with other apps, including ones you can build or are pre-built. You can control the scalability and enhanced functionality within Marketing without having to go to IT or a programmer to get it. This allowed us to implement SMS messaging.
  • Design Capabilities are progressive and responsive. This makes it easier for us to design on the fly or make changes without having to have a designer code every time.
  • Outlook Plug-in - So glad they brought this back. It's an amazing tool to help control branding standards throughout the organization and rouge emails sent externally outside of Eloqua. You can have salespeople, agents, etc. that send out personal emails but you want to be able to ensure consistency in messaging and design and be able to track those external activities.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Experience Management

  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Badri Sampath | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • User Interface - The UI is a bit outdated and clunky, but gets the job done with some getting used to.
  • Training - There isn't much out there for training, unless you are willing to pay Oracle or a 3rd party.
  • Support - There is no dedicated support and you have to use their portal. It sometimes take awhile to get things looked at or fixed, but they eventually get to it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Experience Management

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 6.0
Based on 90 answers
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
Dan Allis | TrustRadius Reviewer

Usability

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps
Badri Sampath | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.9
Based on 14 answers
Personally, I find it quite easy to use. But for those members of our team who have little or no testing experience, it's been a bit more difficult. There's also training required for development teams in order to have your campaigns coded and set up in the most efficient way. Our developers have been able to do basic and intermediate tests with no difficulty, and they find the interface itself quite intuitive... it's just the extremely complex tests that require a bit more understanding.
Gwen Lafleur | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Experience Management

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.2
Based on 18 answers
No one has experienced any problems with availablity.
Anonymous | TrustRadius Reviewer

Performance

Cisco Webex Experience Management

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.0
Based on 10 answers
There are occasional complaints about slowness to refresh a screen or build a report. However, this is as much a factor of network access speeds as the system itself, since often the complaints occur when someone is accessing on a wireless network.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Webex Experience Management

Cisco Webex Experience Management 8.2
Based on 1 answer
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
Badri Sampath | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 9.9
Based on 32 answers
We found that we often were telling support people how the system worked. Because we were on E9 that created a lot of support issues as well since few people on the support team seemed to know how E9 worked. That was mostly okay except when we had major system issues (like SSO preventing us from logging in after an update), it became really hard to get answers that weren't vague. It was always the issues that had the highest visibility within the organization (like with Sales) that seemed to take forever to resolve and didn't have a clear escalation path. When Oracle switched Eloqua over to the Oracle support portal it just got worse
Anonymous | TrustRadius Reviewer

In-Person Training

Cisco Webex Experience Management

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.3
Based on 3 answers
They offer very basic classes which are required for master certification.

After having been through it, I would not consider anyone with a master certification any more qualified, unlike Salesforce.com certification which is a more difficult thing to acquire. For example, one of the classes towards certification was around social media. I would have expected examples of how to incorporate into campaigns in the product, with a demo and hands-on test. Instead, it was a powerpoint slideshow that went on way too long and covered really basic stuff like “what is Facebook, what is Twitter”
Anonymous | TrustRadius Reviewer

Online Training

Cisco Webex Experience Management

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.6
Based on 11 answers
Ok, so, this sounds like it could be horrible because it was all remote, but we loved it... the Adobe training environment was easy to use, and the trainers were engaging. It was simple to switch back and forth between the meeting and the hands-on exercises in their training instances. We took the fundamentals training early in our implementation-- before the consultants came onsite-- and I know this made a big difference in our implementation, because we were able to ask informed questions throughout
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Experience Management

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.8
Based on 20 answers
I give it a 10 because the only issue we had was a result of not following the guidance we were given. Maxymiser provided a customized implementation guide for each site where we were adding the code. On our site implementations when we followed that guide to the letter, it was extremely fast and easy and has worked very well.
Gwen Lafleur | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Experience Management

[Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and not by marketing teams as the feedback from the marketing campaigns don't effectively close the feedback loop for actionable intelligence within the contact center and is lost.
Badri Sampath | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

I have worked on Marketo before moving to Oracle and felt that it is more user friendly in terms of navigation and reporting. The customer support is very helpful and the training and documentation are very informative.
Karan Nanda | TrustRadius Reviewer

Scalability

Cisco Webex Experience Management

No score
No answers yet
No answers on this topic

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.8
Based on 120 answers
My scalability rating is maximum, I rely exclusively on my direct experience to give this rating. We are always advancing new campaigns with the help of three departments that are the basis of the success in the development of all campaigns. These Oracle products always meet all direct business expectations.
Madison Sophia Bennett | TrustRadius Reviewer

Return on Investment

Cisco Webex Experience Management

  • We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
  • We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.
Anonymous | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • We are able to use it to help our clients scale through testing
  • We have been able to measure the impact of our events and sales events so we can determine which events to continue in the future and determine future investment
  • Launch a new brand out of Eloqua and measure awareness
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Experience Management

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Experience Management Editions & Modules

Edition
FREE$01
BASIC$252
STANDARD$503
PREMIUM$1004
EASY12 ¢5
ENTERPRISE$5006
  1. Per Month / 50 Responses / 1 user
  2. Per Month / 200 Responses / 2 users
  3. Per Month / 500 Responses / 2 users
  4. Per Month / 1000 Responses / 4 users
  5. Per Response / Unlimited users
  6. Customized Usage Packages
Additional Pricing Details

Oracle CX Marketing (formerly Oracle Marketing Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Oracle CX Marketing (formerly Oracle Marketing Cloud) Editions & Modules

Additional Pricing Details
CX Marketing pricing is a function of usage.

Rating Summary

Likelihood to Recommend

Cisco Webex Experience Management
8.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Likelihood to Renew

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.0

Usability

Cisco Webex Experience Management
8.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.9

Reliability and Availability

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Performance

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0

Support Rating

Cisco Webex Experience Management
8.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
9.9

In-Person Training

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

Online Training

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Implementation Rating

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.8

Scalability

Cisco Webex Experience Management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.8

Add comparison