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Top Rated
114 Ratings
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149 Ratings

Cisco Webex Room Series

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Top Rated
114 Ratings
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Score 9.4 out of 100

GoToConnect (formerly Jive)

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149 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cisco Webex Room Series

Obviously, Cisco Webex Room Series devices are optimized for a Webex Meetings environment. webex devices combined with Webex Meetings are by far the best video conferencing solution on the market. They also work well for Teams meetings (with CVI or simply in Web RTC). On the other hand, in a Zoom environment, the situation becomes more complicated. You must absolutely have the Zoom Connector.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

It's a wonderful alternative when I'm working from home and don't want to use my mobile phone because all calls are redirected to my laptop. It's really simple to use and straightforward, with no learning curve. If you miss a call, your voicemails will display immediately, and you can check your call history in an easy list format. I really recommend it to others it's a great tool for video conversations and screen sharing too.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Webex Room Series
GoToConnect (formerly Jive)
8.6
Hosted PBX
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.9
Multi-level Interactive Voice Response (IVR)
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.7
User templates
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.2
Call reports
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.6
Directory of employee names
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.4

Call Management

Cisco Webex Room Series
GoToConnect (formerly Jive)
8.7
Answering rules
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.8
Call recording
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.6
Call park
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.9
Call screening
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.6
Message alerts
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.6

VoIP system collaboration

Cisco Webex Room Series
GoToConnect (formerly Jive)
8.9
Video conferencing
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.9
Audio conferencing
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.8
Video screen sharing
Cisco Webex Room Series
GoToConnect (formerly Jive)
9.0
Instant messaging
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.8

Mobile apps

Cisco Webex Room Series
GoToConnect (formerly Jive)
7.9
Mobile app for iOS
Cisco Webex Room Series
GoToConnect (formerly Jive)
7.8
Mobile app for Android
Cisco Webex Room Series
GoToConnect (formerly Jive)
8.0

Pros

Cisco Webex Room Series

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
Brian Munn | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Mobile capabilities – easy to use on the go thanks to the integrated cloud system
  • Protects sensitive personal information – employees don't need to use the personal phone numbers for calls
  • Integrates with other apps and systems across the organization for ease of use (calendaring, etc.)
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Room Series

  • Need native USB mode support across the portfolio urgently - we need to stop selling devices that require extra USB capture integrations to make "interoperable". Please refresh with a G2 of devices supporting USB mode natively on every endpoint type.
  • Ability to use the Room Navigator as a whiteboard surface, to enable whiteboarding on non-board devices, would be very powerful.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Room Series

Cisco Webex Room Series 9.0
Based on 3 answers
We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Steve Demetrious | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.4
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 23 answers
Touch controls make using it easier. It offers more customization for better accessibility. The UI is very intuitive and quite optimized for better overall user experience. I haven't found any difficulty navigating or using it so far. However touch controls can be laggy sometimes, which can be frustrating at times but a simple restart would fix it.
Priya Sharma | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
It's easy and simple to use on a daily basis. We use it for voice and video calls, meetings, planning and also as instant messaging. The software for Windows is nice, clean and intuitive, the features are easy to use and the app for my android is efficient and helps me remotely.
Ana Cristina | TrustRadius Reviewer

Reliability and Availability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Once the order was place we received very quickly
Brian Munn | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Performance

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Great product with a great user experience
Brian Munn | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Room Series

Cisco Webex Room Series 9.1
Based on 35 answers
Cisco support team is very responsive and well-versed. They reply to our query very quickly. Available at any time of the day to pick up calls. I had a very pleasant conversation with their support executive where he walked me through some features and tips to make the best use of the device. Very helpful.
Shanaya Desai | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
Very easy to implement. Integration into our Unified Communications platform was simple and quick
Brian Munn | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Room Series

Actually, we have other room systems and desk products as well. Deskpro, dx80, Room Kit Mini, and room USB. We, as an IT integrator, installed almost every type of Cisco collaboration device. I think the Webex Room Series portfolio is absolutely good for any kind of conference room or meeting room. Room Kit Mini, plus or pro are easily combined with screens, and this is very important for customers.
Balazs Balogh | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Scalability

Cisco Webex Room Series

Cisco Webex Room Series 10.0
Based on 1 answer
The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Brian Munn | TrustRadius Reviewer

GoToConnect (formerly Jive)

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Webex Room Series

  • We had to look at the soft costs. But we were spending 5-15 minutes getting each meeting running with an average of 4-6 people per meeting, that money was adding up. Now we have meetings starting in under a minute so we are saving that money times about 2500 meetings per day. So this was a huge const savings that far outweighed what we payed for the hardware.
Joshua Baever | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Room Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Room Series Editions & Modules

Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Webex Room Series
9.6
GoToConnect (formerly Jive)
8.7

Likelihood to Renew

Cisco Webex Room Series
9.0
GoToConnect (formerly Jive)
9.4

Usability

Cisco Webex Room Series
9.1
GoToConnect (formerly Jive)
8.8

Reliability and Availability

Cisco Webex Room Series
10.0
GoToConnect (formerly Jive)

Performance

Cisco Webex Room Series
10.0
GoToConnect (formerly Jive)

Support Rating

Cisco Webex Room Series
9.1
GoToConnect (formerly Jive)
8.8

Implementation Rating

Cisco Webex Room Series
10.0
GoToConnect (formerly Jive)
9.1

Scalability

Cisco Webex Room Series
10.0
GoToConnect (formerly Jive)

Add comparison