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Top Rated
165 Ratings

Cisco Webex Room Series

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Top Rated
165 Ratings
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Score 9 out of 100
58 Ratings
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Score 6.8 out of 100

Attribute Ratings

  • Cisco Webex Room Series is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • Polycom RealPresence Group Series is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.7

Cisco Webex Room Series

87%
63 Ratings
7.9

Polycom RealPresence Group Series

79%
26 Ratings

Likelihood to Renew

6.0

Cisco Webex Room Series

60%
5 Ratings
7.3

Polycom RealPresence Group Series

73%
1 Rating

Usability

9.0

Cisco Webex Room Series

90%
48 Ratings
8.2

Polycom RealPresence Group Series

82%
3 Ratings

Availability

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Performance

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Support Rating

9.5

Cisco Webex Room Series

95%
60 Ratings
8.3

Polycom RealPresence Group Series

83%
5 Ratings

Implementation Rating

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Configurability

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Ease of integration

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Product Scalability

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Vendor post-sale

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Vendor pre-sale

10.0

Cisco Webex Room Series

100%
1 Rating

Polycom RealPresence Group Series

N/A
0 Ratings

Likelihood to Recommend

Cisco

If there is a collaboration space, there is a Room Kit solution that is appropriate. From the Room Kit Phone that is conference table sized and enables audio-only screen sharing capabilities on an existing display to the Room Kit Pro with multiple ceiling mics and the Presenter Camera for the back of the room, there isn't a better picture or clearer audio.
Read full review

Poly

If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
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Pros

Cisco

  • The Cisco Spark Room series has many new technologies that make this unit well worth the purchase. The auto room framing feature makes manual zoom and focus a thing of the past. The unit will auto zoom and pan to frame the screen around a single person in a conference room or zoom out and capture the whole room if there are multiple people in the conference. The Cisco Spark Room series also has an active speaker tracking system that will track users in the room and pan and zoom when that person is speaking.
  • The Cisco Spark Room series units can be cloud or on-premise registered taking advantage of whichever platform best suits your needs and current investments.
  • When the Cisco Spark Room series units are attached to 4K TVs or monitors you get the best possible resolution for video viewing with crystal clear presentations.
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Poly

  • The audio and video quality can not be matched.
  • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
  • They are rather versatile in that we have been able to integrate them with other applications
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Cons

Cisco

  • Does not work with other platforms like Zoom or Microsoft team
  • It is very expensive compared to other similar products on the market like Polycom.
  • Needs cisco webex licensing which makes it even more expensive to have this equipment in small offices.
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Poly

  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
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Pricing Details

Cisco Webex Room Series

Starting Price

Editions & Modules

Cisco Webex Room Series editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Polycom RealPresence Group Series

    Starting Price

    Editions & Modules

    Polycom RealPresence Group Series editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
      Read full review

      Poly

      We love the product and is totally integrated in our company.
      Read full review

      Usability

      Cisco

      Our users are satisfied with these systems as we've used Cisco for years and with the added feature of CVI subscription from Cisco, we're able to join an MS Teams meeting seamlessly from our video endpoints. We can still use CMS if needed or join a Google Meet call as well.
      Read full review

      Poly

      The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
      Read full review

      Reliability and Availability

      Cisco

      Once the order was place we received very quickly
      Read full review

      Poly

      No answers on this topic

      Performance

      Cisco

      Great product with a great user experience
      Read full review

      Poly

      No answers on this topic

      Support Rating

      Cisco

      Overall, the assistance is adequate, but it may use some fine-tuning to stay up with the rest of the meeting technology. There are more complex needs now, thus it's not enough to have simple codec support. Cooperation between different systems is crucial.
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      Poly

      I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
      Read full review

      Implementation Rating

      Cisco

      Very easy to implement. Integration into our Unified Communications platform was simple and quick
      Read full review

      Poly

      No answers on this topic

      Alternatives Considered

      Cisco

      Cisco is the only vendor manufacturing the software (Webex Meetings) and the hardware (webex devices). This is a MAJOR advantage that no other solution on the market can offer. No problem of updates, obsolescence of certain related devices/software/firmware, connections (wiring, Bluetooth, etc ...). All other solutions depend on several different manufacturers and systematically generate more problems for IT teams and [operational] problems for end-users.
      Read full review

      Poly

      Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
      Read full review

      Scalability

      Cisco

      The product and backend systems are designed to scale from small to very large organization seamlessly and easily
      Read full review

      Poly

      No answers on this topic

      Return on Investment

      Cisco

      • Without the [Cisco] Webex [Room Series] devices we have in our environment, the continuity of classes during the pandemic would have been very difficult if not impossible.
      • We had an objective to ensure the seamless continuity of work whether from home or on campus and that was made possible with our [Cisco] Webex [Room Series] meeting rooms.
      • Research collaboration with external partners using our room kits during and after lockdown is priceless.
      Read full review

      Poly

      • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
      • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
      • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
      Read full review

      Screenshots

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