Top Rated
1144 Ratings
74 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
Top Rated
1144 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Application Virtualization

    8.9

    Citrix Virtual Apps

    89%

    ConnectWise Control

    Feature Set Not Supported
    N/A
    Citrix Virtual Apps ranks higher in 5/5 features

    Application support

    9.0
    90%
    20 Ratings
    N/A
    0 Ratings

    Device support

    8.8
    88%
    20 Ratings
    N/A
    0 Ratings

    Ease of deployment

    9.0
    90%
    19 Ratings
    N/A
    0 Ratings

    Application packaging

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Security

    9.3
    93%
    20 Ratings
    N/A
    0 Ratings

    Remote Administration

    Citrix Virtual Apps

    Feature Set Not Supported
    N/A
    8.3

    ConnectWise Control

    83%
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.5
    95%
    584 Ratings

    File transfer

    N/A
    0 Ratings
    8.4
    84%
    557 Ratings

    Instant message

    N/A
    0 Ratings
    8.1
    81%
    491 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.3
    63%
    303 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.4
    94%
    590 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    7.3
    73%
    381 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.3
    93%
    506 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.9
    89%
    167 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.0
    90%
    470 Ratings

    Session record

    N/A
    0 Ratings
    8.3
    83%
    309 Ratings

    Annotations

    N/A
    0 Ratings
    7.9
    79%
    258 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    6.8
    68%
    181 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.9
    89%
    390 Ratings

    Attribute Ratings

    • ConnectWise Control is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating

    Likelihood to Recommend

    8.6

    Citrix Virtual Apps

    86%
    20 Ratings
    9.0

    ConnectWise Control

    90%
    614 Ratings

    Likelihood to Renew

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    39 Ratings

    Usability

    8.0

    Citrix Virtual Apps

    80%
    1 Rating
    9.3

    ConnectWise Control

    93%
    43 Ratings

    Availability

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    9 Ratings

    Performance

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Support Rating

    Citrix Virtual Apps

    N/A
    0 Ratings
    7.8

    ConnectWise Control

    78%
    112 Ratings

    Online Training

    Citrix Virtual Apps

    N/A
    0 Ratings
    7.5

    ConnectWise Control

    75%
    24 Ratings

    Implementation Rating

    7.0

    Citrix Virtual Apps

    70%
    2 Ratings
    10.0

    ConnectWise Control

    100%
    40 Ratings

    Configurability

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    5 Ratings

    Product Scalability

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Vendor post-sale

    Citrix Virtual Apps

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    4 Ratings

    Vendor pre-sale

    Citrix Virtual Apps

    N/A
    0 Ratings
    5.0

    ConnectWise Control

    50%
    4 Ratings

    Likelihood to Recommend

    Citrix

    Citrix Virtual Apps is well suited for environments that require remote access with 25 or more users. It is not appropriate for small sites with 10 or fewer users due to the cost of ownership. Citrix Virtual Apps pricing plus Windows RDS licensing as well is required. Smaller organizations may not find the cost-benefit due to overall costs and/or the cost of managing the environment.
    Read full review

    ConnectWise

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Read full review

    Pros

    Citrix

    • Excellent for remote satellite users with low bandwidth and high latency connection.
    • Keeps data and applications secure in the data center as users are only getting "screenshots" of the application and mouse/keyboard inputs.
    • Platform agnostic allowing users to access from Apple OSX, iOS, Android devices, Windows, and Linux.
    • Allows increase user density when applications are installed on centralized servers as opposed to on user desktops and laptops.
    Read full review

    ConnectWise

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Read full review

    Cons

    Citrix

    • Although I recommend Xenapp in all serious VDI/remote application situations, it is expensive and will add a lot of money to any projects budget. Some places will have a hard time justifying using it vs. the built in (free) Microsoft product and this makes the cost an area they could improve on.
    • Previous versions of Xenapp were more admin friendly than the current iteration. One example would be the ability to assign values to each server in your farm such that if you had a server that you wanted less users on it was an easy task. Xenapp now divides the users evenly with little way of doing granular load balancing.
    • Another crucial missing feature of Xenapp is the ability to move users from one server to another without making them log back in. For example, if you have a server that you know is having an issue it would be helpful if we could move users off onto a healthy server without making them logoff/kicking them off.
    Read full review

    ConnectWise

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Read full review

    Pricing Details

    Citrix Virtual Apps

    Starting Price

    Editions & Modules

    Citrix Virtual Apps editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ConnectWise Control

      Starting Price

      Editions & Modules

      ConnectWise Control editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Citrix

        No answers on this topic

        ConnectWise

        I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
        Read full review

        Usability

        Citrix

        Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
        Read full review

        ConnectWise

        On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
        Read full review

        Reliability and Availability

        Citrix

        No answers on this topic

        ConnectWise

        In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
        Read full review

        Performance

        Citrix

        No answers on this topic

        ConnectWise

        It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
        Read full review

        Support Rating

        Citrix

        No answers on this topic

        ConnectWise

        There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
        Read full review

        Online Training

        Citrix

        No answers on this topic

        ConnectWise

        I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
        Read full review

        Implementation Rating

        Citrix

        Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
        Read full review

        ConnectWise

        ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
        Read full review

        Alternatives Considered

        Citrix

        We tried Microsoft's RemoteApp before settling on Citirx's XenApp. RemoteApp is not scalable for large implementations, management can not be guaranteed, and multiple server management is not available. RemoteApp is best suited for smaller environments that do not require complex publishing. Citrix XenApp provides customers with improved maintenance and manageability, improved end-user experience for application delivery, and increased performance for users.
        Read full review

        ConnectWise

        I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
        Read full review

        Scalability

        Citrix

        No answers on this topic

        ConnectWise

        This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
        Read full review

        Return on Investment

        Citrix

        • Citrix Virtual Apps reduce your cost significantly. Operating on the cloud helps you cut costs on not only network infrastructure but also on the human resources required to maintain it.
        • I can see no negative impact however in case the Citrix Virtual Apps are facing any network issues or downtime then it becomes a bit of an issue as you are dependent on the same for your network connectivity and applications access. However, you can raise a ticket and their support is great and helps you fix the issues ASAP.
        Read full review

        ConnectWise

        • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
        • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
        Read full review

        Screenshots

        Add comparison