What users are saying about
13 Ratings
12 Ratings
13 Ratings
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Score 6.9 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • tawk.to is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.8

ClickDesk

58%
6 Ratings
9.4

tawk.to

94%
3 Ratings

Likelihood to Recommend

ClickDesk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
Anonymous | TrustRadius Reviewer

tawk.to

Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.
Anonymous | TrustRadius Reviewer

Pros

ClickDesk

  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
Paul Christophle | TrustRadius Reviewer

tawk.to

  • Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
  • The whisper function is invaluable for keeping colleagues updated and giving staff training.
  • The 'Ban' function is great for quick action when you have a nuisance contact.
Anonymous | TrustRadius Reviewer

Cons

ClickDesk

  • We believe ClickDesk has questionable business practices... be careful
  • ClickDesk charged us for services we did not use
  • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
Anonymous | TrustRadius Reviewer

tawk.to

  • Bot feature. Currently its not available.
  • In-chat email request instead of pre chat form
Anonymous | TrustRadius Reviewer

Pricing Details

ClickDesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$16.99 per month

tawk.to

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

ClickDesk

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
Akram Hasan Sharkar | TrustRadius Reviewer

tawk.to

We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDesk

  • Overall pricing is high
  • We can handle our customer's 24-hour basis with multiple agent accounts
  • It makes easier our business productivity
Sazzad Hossain Sharkar | TrustRadius Reviewer

tawk.to

  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.
Anonymous | TrustRadius Reviewer

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