ClickDesk vs tawk.to

Likelihood to Recommend

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Verified User

Engineer in Engineering

Building Materials Company, 1001-5000 employees

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Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.

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Verified User

Analyst in Information Technology

Information Technology & Services Company, 11-50 employees

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Pros

ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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Paul Christophle

SQL Developer/Data Analyst

CoopRetail, 10,001+ employees

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Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
The whisper function is invaluable for keeping colleagues updated and giving staff training.
The 'Ban' function is great for quick action when you have a nuisance contact.

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Verified User

Manager in Sales

E-Learning Company, 11-50 employees

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Cons

We believe ClickDesk has questionable business practices... be careful
ClickDesk charged us for services we did not use
It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

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Verified User

General Manager in Customer Service

Sporting Goods Company, 11-50 employees

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Bot feature. Currently its not available.
In-chat email request instead of pre chat form

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Verified User

Analyst in Information Technology

Information Technology & Services Company, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

$16.99 per month

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Alternatives Considered

As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.

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Akram Hasan Sharkar

CEO / Volunteer

Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees

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We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.

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Verified User

Manager in Sales

E-Learning Company, 11-50 employees

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