What users are saying about
11 Ratings
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Top Rated
155 Ratings
11 Ratings
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Score 8 out of 100

RingCentral

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Top Rated
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

RingCentral

RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location!
Jon Shurtliff | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
RingCentral
Agent dashboard
CloudTalk
7.7
RingCentral
Validate callers
CloudTalk
7.3
RingCentral
Outbound response
CloudTalk
7.9
RingCentral
Call forwarding
CloudTalk
7.8
RingCentral
Click-to-call (CTC)
CloudTalk
7.7
RingCentral
Warm transfer
CloudTalk
7.5
RingCentral
Predictive dialing
CloudTalk
7.2
RingCentral
Interactive voice response
CloudTalk
7.5
RingCentral
REST APIs
CloudTalk
7.5
RingCentral
Call scripts
CloudTalk
7.5
RingCentral
Call tracking
CloudTalk
7.6
RingCentral
Multichannel integration
CloudTalk
7.7
RingCentral
CRM software integration
CloudTalk
7.9
RingCentral

Workforce Optimization (WFO)

CloudTalk
7.7
RingCentral
Inbound call routing
CloudTalk
7.9
RingCentral
Omnichannel inbound routing
CloudTalk
7.4
RingCentral
Recording
CloudTalk
7.6
RingCentral
Quality management
CloudTalk
8.0
RingCentral
Call analytics
CloudTalk
8.0
RingCentral
Historical reporting
CloudTalk
7.7
RingCentral
Live reporting
CloudTalk
7.6
RingCentral
Customer surveys
CloudTalk
7.2
RingCentral
Customer interaction analytics
CloudTalk
7.6
RingCentral

Cloud PBX

CloudTalk
RingCentral
7.9
Hosted PBX
CloudTalk
RingCentral
7.8
Multi-level Interactive Voice Response (IVR)
CloudTalk
RingCentral
7.8
User templates
CloudTalk
RingCentral
7.5
Call reports
CloudTalk
RingCentral
7.7
Directory of employee names
CloudTalk
RingCentral
8.6

Call Management

CloudTalk
RingCentral
8.3
Answering rules
CloudTalk
RingCentral
8.4
Call recording
CloudTalk
RingCentral
8.8
Call park
CloudTalk
RingCentral
8.4
Call screening
CloudTalk
RingCentral
7.7
Message alerts
CloudTalk
RingCentral
8.1

VoIP system collaboration

CloudTalk
RingCentral
8.2
Video conferencing
CloudTalk
RingCentral
8.4
Audio conferencing
CloudTalk
RingCentral
8.5
Video screen sharing
CloudTalk
RingCentral
8.6
Instant messaging
CloudTalk
RingCentral
7.3

Mobile apps

CloudTalk
RingCentral
7.8
Mobile app for iOS
CloudTalk
RingCentral
7.8
Mobile app for Android
CloudTalk
RingCentral
7.7

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw | TrustRadius Reviewer

Likelihood to Renew

CloudTalk

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.8
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

RingCentral

RingCentral 8.9
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

RingCentral

RingCentral 7.4
Based on 19 answers
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.
Mike McCloskey | TrustRadius Reviewer

Implementation Rating

CloudTalk

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 1 answer
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

RingCentral

  • I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
  • Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
7.9
RingCentral
7.4

Likelihood to Renew

CloudTalk
RingCentral
9.8

Usability

CloudTalk
9.1
RingCentral
8.9

Support Rating

CloudTalk
7.7
RingCentral
7.4

Implementation Rating

CloudTalk
RingCentral
9.0

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