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Top Rated
598 Ratings

Concur Travel and Expense

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Top Rated
598 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Concur Travel and Expense

I think Concur Travel and Expense works well for what it does. It's a pain to manage expenses, especially in a timely manner, and Concur does a really good job making that easier. I like being able to use the iPhone app as well. That's the best way to scan receipts. I like that it integrates with my purchasing card really easily. Booking travel can be kind of a pain on Concur, because I would rather just go to the airline's app or website, but it's required by my company, and it works pretty well. This might be a problem related to our travel agent as well.
Hans Meyer | TrustRadius Reviewer

Workday Professional Services Automation

Workday is perfect for medium to large enterprise businesses looking to manage their human elements. It offers advanced reporting and automation for users at the admin level. It also gives users at the employee-level strong self-serve resources. Workday would be less suited to small businesses looking to manage their employee resources.
Anonymous | TrustRadius Reviewer

Pros

Concur Travel and Expense

  • Travel Library is awesome showing what is upcoming. I really like how it shows the date the travel was booked along with when the actual date of the itinerary item is. Also, it tells you if an expense has been submitted for reimbursement.
  • The expense list is neat in that it is attached to the corporate card and automatically creates the report submission for you, with the required details already completed to save time.
Moriah Crane | TrustRadius Reviewer

Workday Professional Services Automation

  • Consolidated data resource. Allows Workday to be the authority for pay and benefits.
  • Advanced automation for administrators.
  • Self-serve for employees. Allows users to self manage their information.
Anonymous | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • Camera Quality - the camera is a bit poor, it struggles to generate a clear receipt when there is a lot of text. It's not a great system when compared to the inbuilt camera app. I suggest improving this, or that users take photos using their inbuilt camera app and then upload to Concur.
  • Analysis Bug - When uploading receipts, they are often caught in an "analyzing receipt" loop that requires you to restart the app. No a HUGE deal, but if you have users that aren't overly tech-savvy you'll have issues.
Nathan Wright | TrustRadius Reviewer

Workday Professional Services Automation

  • At times the user interface feels clunky and slow.
  • Organization of the web application feels unintuitive. Can often be hard to find what you're looking for.
  • Honestly, not much else! It's a solid platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 8.9
Based on 21 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 31 answers
It is easy to use, the expense types are expansive and easily searchable, and the totals are immediately calculated. I also like the feature that allows you to track an expense that is not re-imburseable for the employee, but still needs to be accounted for. Recent updates in itemizing the hotel stays have been helpful as well.
Andy Fuller | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 8.5
Based on 6 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 8.5
Based on 3 answers
No general complaints here, though it's not a data intensive area.
Evan Trimble | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.7
Based on 31 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 10.0
Based on 7 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Alternatives Considered

Concur Travel and Expense

Divvy, while working in a similar space doesn't work well for larger enterprise roll out. Divvy requires a very hands on approach from manager to employee - for instance, each Divvy card limit is set by the manager. The employee can request an increase on the fly if they need it and the manager can approve the increase. However, with the volume of business and spending we conduct, managers wouldn't be able to "manage" this level of data and would likely opt for really high credit limits with limited oversight. Since this is the case for us, having a corporate credit card program with set limits and rules enabled in Concur is much more functional.
Jill Liegghio | TrustRadius Reviewer

Workday Professional Services Automation

No answers on this topic

Scalability

Concur Travel and Expense

Concur Travel and Expense 7.0
Based on 3 answers
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble | TrustRadius Reviewer

Workday Professional Services Automation

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • The largest return has been the added productive time that has been given back to payroll and financial professionals within the organization. They can now go back to more important work for the organization rather than spending hours every week performing administrative data entry tasks.
  • Team members feel more empowered by having access to updates and statuses of their reimbursement requests. Again, this has given more time back to the team members (no longer having to follow-up with payroll), and this awards more time back where teams aren’t fielding dozens of questions.
  • Managers have more comprehensive access to review reimbursement requests, and to evaluate accuracy and justification at the click of a button. More time for leaders equals more proactive work and productive time for them.
John Pavarini | TrustRadius Reviewer

Workday Professional Services Automation

  • While I don't use the program at a high-level I can see the time-saving effectiveness for administrators.
  • By giving a self-serve interface I feel in control of my pay/benefit management.
  • Less time spent on HR administration frees up bandwidth for helping colleagues.
Anonymous | TrustRadius Reviewer

Screenshots

Workday Professional Services Automation

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday Professional Services Automation

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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