What users are saying about
20 Ratings
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Top Rated
64 Ratings
20 Ratings
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Score 8 out of 100

VanillaSoft

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Top Rated
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Likelihood to Recommend

ConnectAndSell

If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft is really good for companies who need help with call/priority management. Even more so for companies that have reps who have either hundreds of thousands of clients they work with. It helps the employees to make more calls in a shorter period of time. It helps them maximize their time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectAndSell
8.7
VanillaSoft
Contact preview
ConnectAndSell
9.1
VanillaSoft
Dialer-CRM integration
ConnectAndSell
8.2
VanillaSoft
Call notes & tags
ConnectAndSell
8.7
VanillaSoft
Automatic call logging
ConnectAndSell
8.8
VanillaSoft

Core Dialer

ConnectAndSell
8.8
VanillaSoft
Outbound dialing
ConnectAndSell
9.2
VanillaSoft
Inbound routing
ConnectAndSell
9.3
VanillaSoft
Custom caller ID
ConnectAndSell
8.3
VanillaSoft
Click-to-call
ConnectAndSell
8.6
VanillaSoft
Recorded voicemail drop
ConnectAndSell
9.3
VanillaSoft
Dialer contact import
ConnectAndSell
8.7
VanillaSoft
Campaign & list management
ConnectAndSell
8.5
VanillaSoft

Call Follow-up and Quality Assurance

ConnectAndSell
7.9
VanillaSoft
Follow-up calls
ConnectAndSell
8.4
VanillaSoft
Dialer reporting & analytics
ConnectAndSell
7.3
VanillaSoft
Dialer compliance
ConnectAndSell
8.1
VanillaSoft

Pros

ConnectAndSell

  • Builds lead lists.
  • Maximizes connections with prospects.
  • Provides guidance for how to approach future prospects.
  • Leaves strategic voicemails for prospects.
  • Sends emails based on programmable metrics.
Leo Woods | TrustRadius Reviewer

VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
Valie Robbins | TrustRadius Reviewer

Cons

ConnectAndSell

  • One thing that's been difficult about Connect and Sell is some people can tell you've been patched through so if you can work past the initial conversation it ends up working great.
  • The system has worked great with outreach which we've integrated our contacts directly into the system. Because of this the connection between outreach and connect and sell don't always communicate calls and metrics which are crucial for us to know conversion rates.
  • We had a hard time getting the system implemented quickly and working the way we wanted it to. Because of the implementation specialist we were working with problems weren't solved quickly rather they were worked through quickly however they were solved.
Kevin Knudsen | TrustRadius Reviewer

VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectAndSell

ConnectAndSell 8.2
Based on 1 answer
For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.
Steve Richard | TrustRadius Reviewer

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Use of VanillaSoft has become essential to our business.
Janet Kennedy | TrustRadius Reviewer

Usability

ConnectAndSell

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
We used it for over ten years - never an issue - very easy to use. Our clients love it!
Valie Robbins | TrustRadius Reviewer

Reliability and Availability

ConnectAndSell

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Had a couple of times when system was down, but was always made to feel they were working on addressing it and cared about my inconvenience.
Valie Robbins | TrustRadius Reviewer

Performance

ConnectAndSell

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Very robust, easy to set up, can see issues immediately, answer telemarketers questions about system or suggestions, as well as address client's questions about a campaign immediately.
Valie Robbins | TrustRadius Reviewer

Support Rating

ConnectAndSell

ConnectAndSell 10.0
Based on 4 answers
I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.
Leo Woods | TrustRadius Reviewer

VanillaSoft

VanillaSoft 9.3
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

ConnectAndSell

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Website easy to use, questions were answered easily and quickly either by e-mail or phone call.
Valie Robbins | TrustRadius Reviewer

Implementation Rating

ConnectAndSell

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 4 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

ConnectAndSell

With Outreachr, you have the old school version of dialing, waiting, hanging up etc. ConnectAndSell is a much more efficient tool when it is running in full swing. Unfortunately, the implementation team spent the majority of the introduction trying to teach us how to sell instead of showing us how to work their product.
Anonymous | TrustRadius Reviewer

VanillaSoft

It is easy to use and access. It gives us all the tools and information that we need to have a productive work day. By giving us everything we need we therefore don't have to use more than one application throughout the work day which makes it a lot simpler
Beverly Dumas | TrustRadius Reviewer

Scalability

ConnectAndSell

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Easy to add and train personal to use VanillaSoft. Can walk new people through set up or view issues on-line to address telemarketer questions
Valie Robbins | TrustRadius Reviewer

Return on Investment

ConnectAndSell

  • We did not have a positive experience with ConnectAndSell from an ROI perspective.
  • ConnectAndSell did not have a give us a positive result on our business objective.
  • We did have a great sale to start transition, and that support was good. However, ongoing support was frustrating.
Anonymous | TrustRadius Reviewer

VanillaSoft

  • VanillaSoft has drastically reduced my expenses associated with prospecting (fuel, car maintenance, etc.).
  • I was able to make a profit during the COVID shutdown, in a time where I would have continued to have overhead and no income whatsoever.
  • I made 6 appointments today where generally I would have made 6 appointments in a week.
Francisco Martinez | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectAndSell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000*

* Diagnostic Evaluation incluses unlimited use for two named users for one month.

ConnectAndSell Editions & Modules

Additional Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Rating Summary

Likelihood to Recommend

ConnectAndSell
7.9
VanillaSoft
9.6

Likelihood to Renew

ConnectAndSell
8.2
VanillaSoft
10.0

Usability

ConnectAndSell
VanillaSoft
10.0

Reliability and Availability

ConnectAndSell
VanillaSoft
10.0

Performance

ConnectAndSell
VanillaSoft
10.0

Support Rating

ConnectAndSell
10.0
VanillaSoft
9.3

In-Person Training

ConnectAndSell
VanillaSoft
10.0

Implementation Rating

ConnectAndSell
VanillaSoft
10.0

Scalability

ConnectAndSell
VanillaSoft
10.0

Add comparison