Constant Contact
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Top Rated
717 Ratings
Aurea Campaign Manager (formerly Lyris HQ)
6 Ratings

Constant Contact

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Top Rated
717 Ratings
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Score 8.1 out of 100

Based on 717 reviews and ratings

Aurea Campaign Manager (formerly Lyris HQ)

6 Ratings
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Score 6 out of 100

Based on 6 reviews and ratings

Feature Set Ratings

  • Constant Contact ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

7.7

Constant Contact

77%
5.0

Aurea Campaign Manager (formerly Lyris HQ)

50%
Constant Contact ranks higher in 9/9 features
Constant Contact ranks higher in 9/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
2.0
20%
1 Rating

Dynamic content

7.6
76%
82 Ratings
5.0
50%
1 Rating

Ability to test dynamic content

7.5
75%
81 Ratings
7.0
70%
1 Rating

Landing pages

7.6
76%
56 Ratings
4.0
40%
1 Rating

A/B testing

7.4
74%
52 Ratings
5.0
50%
1 Rating

Mobile optimization

8.0
80%
85 Ratings
6.0
60%
1 Rating

Email deliverability reporting

8.6
86%
135 Ratings
8.0
80%
2 Ratings

List management

8.4
84%
90 Ratings
4.0
40%
1 Rating

Triggered drip sequences

6.7
67%
47 Ratings
4.0
40%
1 Rating

Reporting & Analytics

7.8

Constant Contact

78%
6.0

Aurea Campaign Manager (formerly Lyris HQ)

60%
Constant Contact ranks higher in 2/3 features
Constant Contact ranks higher in 2/3 features

Dashboards

7.8
78%
87 Ratings
4.0
40%
1 Rating

Standard reports

8.2
82%
87 Ratings
6.0
60%
1 Rating

Custom reports

7.5
75%
58 Ratings
8.0
80%
1 Rating

Pre-Send Testing

8.1

Constant Contact

81%

Aurea Campaign Manager (formerly Lyris HQ)

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, Online Training, Implementation Rating
  • Constant Contact and Aurea Campaign Manager (formerly Lyris HQ) are tied in 1 area: Availability

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
8.0

Aurea Campaign Manager (formerly Lyris HQ)

80%
5 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
8.0

Aurea Campaign Manager (formerly Lyris HQ)

80%
3 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings
8.0

Aurea Campaign Manager (formerly Lyris HQ)

80%
1 Rating

Availability

9.0

Constant Contact

90%
4 Ratings
9.0

Aurea Campaign Manager (formerly Lyris HQ)

90%
2 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings
6.0

Aurea Campaign Manager (formerly Lyris HQ)

60%
2 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
8.0

Aurea Campaign Manager (formerly Lyris HQ)

80%
2 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating
5.0

Aurea Campaign Manager (formerly Lyris HQ)

50%
1 Rating

Implementation Rating

10.0

Constant Contact

100%
9 Ratings
6.0

Aurea Campaign Manager (formerly Lyris HQ)

60%
2 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

Aurea Campaign Manager (formerly Lyris HQ)

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

I feel that this is a very good email marking system. You really can accomplish any task needed for your email marketing needs. I think that if a few key features were added, it would really take Lyris HQ over the top. We are very happy with this product and we tell our clients about it when they ask us.

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Chris Kashow | TrustRadius Reviewer
Chris Kashow
View all 5 answers on this topic

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

  • I like the file import process - quick and efficient.
  • List segmentation is thorough.
  • Campaign monitoring is easily accessible and accurate.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

  • PHP API
  • Segmentation
  • Creating messages via API calls

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Clark Tomlinson | TrustRadius Reviewer
Clark Tomlinson
View all 5 answers on this topic

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details
—

Aurea Campaign Manager (formerly Lyris HQ)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Aurea Campaign Manager (formerly Lyris HQ) Editions & Modules

—
Additional Pricing Details
—

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

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Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
Ty Swartz, CPP, USN Ret.
View all 21 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 3 answers
Lyris HQ is a simple tool, but it is highly effective and , for smaller organizations, it can save a lot of time and money.

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

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Giselle Aguiar | TrustRadius Reviewer
Giselle Aguiar
View all 9 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 1 answer
Super easy to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

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Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

Aurea Campaign Manager (formerly Lyris HQ) 9.0
Based on 2 answers
No issue.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

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Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

Aurea Campaign Manager (formerly Lyris HQ) 6.0
Based on 2 answers
Running larger segments can take some time.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

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Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 2 answers
I found one really good tech support guru and stuck with him forever.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

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Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

Aurea Campaign Manager (formerly Lyris HQ) 6.0
Based on 2 answers
Implementation was one of the most painful parts for us as we had to find and create our own library to interface with Lyris's SOAP API interface which still to this day is one of the top libraries used in its language.

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Clark Tomlinson | TrustRadius Reviewer
Clark Tomlinson
View all 2 answers on this topic

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

They are much better

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Aurea Campaign Manager (formerly Lyris HQ)

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource

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Terri Betts | TrustRadius Reviewer
Terri Betts
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Aurea Campaign Manager (formerly Lyris HQ)

  • More defined lists for third party blasts, which turns into more leads for the clients. Which is more money in our pocket.
  • Some segmentation pulls do take a long time, thus leading to multiple requests and a time suck for myself.

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Chris Kashow | TrustRadius Reviewer
Chris Kashow
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Screenshots

Constant Contact

—

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