What users are saying about
Top Rated
568 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 568 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 6 reviews and ratings
Likelihood to Recommend
Constant Contact
Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Director of Sales
GlobalyceumE-Learning, 1-10 employees
Aurea Campaign Manager (formerly Lyris HQ)
I feel that this is a very good email marking system. You really can accomplish any task needed for your email marketing needs. I think that if a few key features were added, it would really take Lyris HQ over the top. We are very happy with this product and we tell our clients about it when they ask us.
Digital Marketing and Analytics Manager
Aegis CommunicationsHealth, Wellness and Fitness, 51-200 employees
Feature Rating Comparison
Email & Online Marketing
Constant Contact
8.4
Aurea Campaign Manager (formerly Lyris HQ)
5.0
WYSIWYG email editor
Constant Contact
8.3
Aurea Campaign Manager (formerly Lyris HQ)
2.0
Dynamic content
Constant Contact
8.0
Aurea Campaign Manager (formerly Lyris HQ)
5.0
Ability to test dynamic content
Constant Contact
8.1
Aurea Campaign Manager (formerly Lyris HQ)
7.0
Landing pages
Constant Contact
8.5
Aurea Campaign Manager (formerly Lyris HQ)
4.0
A/B testing
Constant Contact
9.1
Aurea Campaign Manager (formerly Lyris HQ)
5.0
Mobile optimization
Constant Contact
8.0
Aurea Campaign Manager (formerly Lyris HQ)
6.0
Email deliverability reporting
Constant Contact
8.9
Aurea Campaign Manager (formerly Lyris HQ)
8.0
List management
Constant Contact
8.7
Aurea Campaign Manager (formerly Lyris HQ)
4.0
Triggered drip sequences
Constant Contact
8.4
Aurea Campaign Manager (formerly Lyris HQ)
4.0
Reporting & Analytics
Constant Contact
8.4
Aurea Campaign Manager (formerly Lyris HQ)
6.0
Dashboards
Constant Contact
7.9
Aurea Campaign Manager (formerly Lyris HQ)
4.0
Standard reports
Constant Contact
8.5
Aurea Campaign Manager (formerly Lyris HQ)
6.0
Custom reports
Constant Contact
8.7
Aurea Campaign Manager (formerly Lyris HQ)
8.0
Pre-Send Testing
Constant Contact
7.8
Aurea Campaign Manager (formerly Lyris HQ)
—
Link Tracking
Constant Contact
8.0
Aurea Campaign Manager (formerly Lyris HQ)
—
Image Validation
Constant Contact
8.0
Aurea Campaign Manager (formerly Lyris HQ)
—
Inbox Display
Constant Contact
7.0
Aurea Campaign Manager (formerly Lyris HQ)
—
Email Previews
Constant Contact
8.0
Aurea Campaign Manager (formerly Lyris HQ)
—
Pros
Constant Contact
- We are a huge fan of the numerous templates that may be used for designing emails.
- Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
- The metrics and data gathered from email campaigns is very detailed and helpful.

Verified User
Employee in Marketing
Non-Profit Organization Management Company, 1-10 employeesAurea Campaign Manager (formerly Lyris HQ)
- I like the file import process - quick and efficient.
- List segmentation is thorough.
- Campaign monitoring is easily accessible and accurate.

Verified User
Manager in Marketing
Pharmaceuticals Company, 11-50 employeesCons
Constant Contact
- This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
- I really don't have any dislikes with the software now that I am familiar with the product.

Verified User
Professional in Finance and Accounting
Human Resources Company, 1001-5000 employeesAurea Campaign Manager (formerly Lyris HQ)
- PHP API
- Segmentation
- Creating messages via API calls
Web Developer
The Inspiration NetworksBroadcast Media, 201-500 employees
Likelihood to Renew
Constant Contact
Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Aurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 3 answers
Lyris HQ is a simple tool, but it is highly effective and , for smaller organizations, it can save a lot of time and money.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesUsability
Constant Contact
Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Aurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 1 answer
Super easy to use.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesReliability and Availability
Constant Contact
Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 9.0
Based on 1 answer
No issue.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesPerformance
Constant Contact
Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 6.0
Based on 1 answer
Running larger segments can take some time.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesSupport Rating
Constant Contact
Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 1 answer
I found one really good tech support guru and stuck with him forever.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesImplementation Rating
Constant Contact
Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 6.0
Based on 1 answer
Implementation was one of the most painful parts for us as we had to find and create our own library to interface with Lyris's SOAP API interface which still to this day is one of the top libraries used in its language.
Web Developer
The Inspiration NetworksBroadcast Media, 201-500 employees
Alternatives Considered
Constant Contact
I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Chief Operating Officer
Reflexive Performance ResetSports, 1-10 employees
Aurea Campaign Manager (formerly Lyris HQ)
They are much better

Verified User
Analyst in Marketing
Information Technology and Services Company, 1-10 employeesScalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesAurea Campaign Manager (formerly Lyris HQ)
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
- Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
- The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
- The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
- Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Digital Marketing Manager
LGD CommunicationsMarketing and Advertising, 11-50 employees
Aurea Campaign Manager (formerly Lyris HQ)
- More defined lists for third party blasts, which turns into more leads for the clients. Which is more money in our pocket.
- Some segmentation pulls do take a long time, thus leading to multiple requests and a time suck for myself.
Digital Marketing and Analytics Manager
Aegis CommunicationsHealth, Wellness and Fitness, 51-200 employees
Screenshots
Constant Contact
—Aurea Campaign Manager (formerly Lyris HQ)
Pricing Details
Constant Contact
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Constant Contact Editions & Modules
Edition
$20.001 | |
Email Plus | $45.001 |
Pro | $195.001 |
- Per Month
Additional Pricing Details
—Aurea Campaign Manager (formerly Lyris HQ)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Aurea Campaign Manager (formerly Lyris HQ) Editions & Modules
—