What users are saying about
Constant Contact
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Top Rated
717 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 717 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
- Constant Contact ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics
Email & Online Marketing

7.7
Constant Contact
77%

5.0
Aurea Campaign Manager (formerly Lyris HQ)
50%
Constant Contact ranks higher in 9/9 features
Constant Contact ranks higher in 9/9 features
WYSIWYG email editor

7.8
78%
82 Ratings

2.0
20%
1 Rating
Dynamic content

7.6
76%
82 Ratings

5.0
50%
1 Rating
Ability to test dynamic content

7.5
75%
81 Ratings

7.0
70%
1 Rating
Landing pages

7.6
76%
56 Ratings

4.0
40%
1 Rating
A/B testing

7.4
74%
52 Ratings

5.0
50%
1 Rating
Mobile optimization

8.0
80%
85 Ratings

6.0
60%
1 Rating
Email deliverability reporting

8.6
86%
135 Ratings

8.0
80%
2 Ratings
List management

8.4
84%
90 Ratings

4.0
40%
1 Rating
Triggered drip sequences

6.7
67%
47 Ratings

4.0
40%
1 Rating
Reporting & Analytics

7.8
Constant Contact
78%

6.0
Aurea Campaign Manager (formerly Lyris HQ)
60%
Constant Contact ranks higher in 2/3 features
Constant Contact ranks higher in 2/3 features
Dashboards

7.8
78%
87 Ratings

4.0
40%
1 Rating
Standard reports

8.2
82%
87 Ratings

6.0
60%
1 Rating
Custom reports

7.5
75%
58 Ratings

8.0
80%
1 Rating
Pre-Send Testing

8.1
Constant Contact
81%

Aurea Campaign Manager (formerly Lyris HQ)
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings

N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings

N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings

N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings

N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings

N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings

N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings

N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings

N/A
0 Ratings
Attribute Ratings
- Constant Contact is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, Online Training, Implementation Rating
- Constant Contact and Aurea Campaign Manager (formerly Lyris HQ) are tied in 1 area: Availability
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings

8.0
Aurea Campaign Manager (formerly Lyris HQ)
80%
5 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings

8.0
Aurea Campaign Manager (formerly Lyris HQ)
80%
3 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings

8.0
Aurea Campaign Manager (formerly Lyris HQ)
80%
1 Rating
Availability

9.0
Constant Contact
90%
4 Ratings

9.0
Aurea Campaign Manager (formerly Lyris HQ)
90%
2 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings

6.0
Aurea Campaign Manager (formerly Lyris HQ)
60%
2 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings

8.0
Aurea Campaign Manager (formerly Lyris HQ)
80%
2 Ratings
Online Training

10.0
Constant Contact
100%
1 Rating

5.0
Aurea Campaign Manager (formerly Lyris HQ)
50%
1 Rating
Implementation Rating

10.0
Constant Contact
100%
9 Ratings

6.0
Aurea Campaign Manager (formerly Lyris HQ)
60%
2 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating

Aurea Campaign Manager (formerly Lyris HQ)
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesAurea Campaign Manager (formerly Lyris HQ)
I feel that this is a very good email marking system. You really can accomplish any task needed for your email marketing needs. I think that if a few key features were added, it would really take Lyris HQ over the top. We are very happy with this product and we tell our clients about it when they ask us.
Digital Marketing and Analytics Manager
Aegis CommunicationsHealth, Wellness and Fitness, 51-200 employees
Pros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesAurea Campaign Manager (formerly Lyris HQ)
- I like the file import process - quick and efficient.
- List segmentation is thorough.
- Campaign monitoring is easily accessible and accurate.

Verified User
Manager in Marketing
Pharmaceuticals Company, 11-50 employeesCons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesAurea Campaign Manager (formerly Lyris HQ)
- PHP API
- Segmentation
- Creating messages via API calls
Web Developer
The Inspiration NetworksBroadcast Media, 201-500 employees
Pricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—Aurea Campaign Manager (formerly Lyris HQ)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Aurea Campaign Manager (formerly Lyris HQ) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Aurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 3 answers
Lyris HQ is a simple tool, but it is highly effective and , for smaller organizations, it can save a lot of time and money.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesUsability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Aurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 1 answer
Super easy to use.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesReliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 9.0
Based on 2 answers
No issue.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesPerformance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 6.0
Based on 2 answers
Running larger segments can take some time.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesSupport Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 8.0
Based on 2 answers
I found one really good tech support guru and stuck with him forever.

Verified User
Manager in Marketing
Information Technology and Services Company, 1001-5000 employeesImplementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesAurea Campaign Manager (formerly Lyris HQ)
Aurea Campaign Manager (formerly Lyris HQ) 6.0
Based on 2 answers
Implementation was one of the most painful parts for us as we had to find and create our own library to interface with Lyris's SOAP API interface which still to this day is one of the top libraries used in its language.
Web Developer
The Inspiration NetworksBroadcast Media, 201-500 employees
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesAurea Campaign Manager (formerly Lyris HQ)
They are much better

Verified User
Analyst in Marketing
Information Technology and Services Company, 1-10 employeesScalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesAurea Campaign Manager (formerly Lyris HQ)
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
Aurea Campaign Manager (formerly Lyris HQ)
- More defined lists for third party blasts, which turns into more leads for the clients. Which is more money in our pocket.
- Some segmentation pulls do take a long time, thus leading to multiple requests and a time suck for myself.
Digital Marketing and Analytics Manager
Aegis CommunicationsHealth, Wellness and Fitness, 51-200 employees