What users are saying about
1 Ratings
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Score 9.1 out of 100
26 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

ContactPigeon

Ideal for eCommerce. It is not the cheapest for a startup but one of the best for a scaling business.
Apostolis Lianos | TrustRadius Reviewer

Webtrends Optimize

Webtrends optimize is a marketing solution aimed squarely at transactional and eCom based websites. I would only recommend a colleague to engage with the solution once the marketing dept is at a point where their website is fully optimized in regards to SEO and all the other fundamentals in order to truly build upon what Webtrends can offer. This shows you an easier way of measuring your ROI and the money you will invest with the tool-moving forward.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Testing and Experimentation

ContactPigeon
Webtrends Optimize
8.3
a/b experiment testing
ContactPigeon
Webtrends Optimize
9.1
Split URL testing
ContactPigeon
Webtrends Optimize
8.2
Multivariate testing
ContactPigeon
Webtrends Optimize
8.2
Multi-page/funnel testing
ContactPigeon
Webtrends Optimize
8.2
Cross-browser testing
ContactPigeon
Webtrends Optimize
8.2
Mobile app testing
ContactPigeon
Webtrends Optimize
8.2
Test significance
ContactPigeon
Webtrends Optimize
8.2
Visual / WYSIWYG editor
ContactPigeon
Webtrends Optimize
8.2
Advanced code editor
ContactPigeon
Webtrends Optimize
8.2
Page surveys
ContactPigeon
Webtrends Optimize
8.2
Visitor recordings
ContactPigeon
Webtrends Optimize
8.2
Preview mode
ContactPigeon
Webtrends Optimize
8.2
Test duration calculator
ContactPigeon
Webtrends Optimize
8.2
Experiment scheduler
ContactPigeon
Webtrends Optimize
8.2
Experiment workflow and approval
ContactPigeon
Webtrends Optimize
8.2
Dynamic experiment activation
ContactPigeon
Webtrends Optimize
8.2
Client-side tests
ContactPigeon
Webtrends Optimize
9.1
Server-side tests
ContactPigeon
Webtrends Optimize
8.2
Mutually exclusive tests
ContactPigeon
Webtrends Optimize
8.2

Audience Segmentation & Targeting

ContactPigeon
Webtrends Optimize
8.2
Standard visitor segmentation
ContactPigeon
Webtrends Optimize
9.1
Behavioral visitor segmentation
ContactPigeon
Webtrends Optimize
8.2
Traffic allocation control
ContactPigeon
Webtrends Optimize
7.3
Website personalization
ContactPigeon
Webtrends Optimize
8.2

Results and Analysis

ContactPigeon
Webtrends Optimize
8.1
Click analytics
ContactPigeon
Webtrends Optimize
9.1
Scroll maps
ContactPigeon
Webtrends Optimize
7.3
Form fill analysis
ContactPigeon
Webtrends Optimize
7.3
Conversion tracking
ContactPigeon
Webtrends Optimize
8.2
Goal tracking
ContactPigeon
Webtrends Optimize
8.2
Test reporting
ContactPigeon
Webtrends Optimize
8.2
Results segmentation
ContactPigeon
Webtrends Optimize
8.2
CSV export
ContactPigeon
Webtrends Optimize
8.2
Experiments results dashboard
ContactPigeon
Webtrends Optimize
8.2

Pros

ContactPigeon

  • Really powerful custom automation
  • Omnichannel marketing automation (Email+Push Notifications+SMS)
  • Great support
Apostolis Lianos | TrustRadius Reviewer

Webtrends Optimize

  • Intuitive test set-up makes for a low learning curve.
  • Ability to create custom data tables which enable exporting of visitor level data for more in-depth analysis outside of the Webtrends Optimize platform.
  • Visual Editor WYSIWYG interface enables non-technical users to easily execute basic tests.
Michael O'Connor | TrustRadius Reviewer

Cons

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)
Apostolis Lianos | TrustRadius Reviewer

Webtrends Optimize

  • The cost is a factor. When you're trying to save money, particularly as a startup (a lot of our clients are up-and-comers) it has to be seen as an investment...but the cost to implement the system is fairly large.
  • There's a bit of a steep learning curve, you can't just dive into the program.
  • It's not impossible but it's not as easy as snapping your fingers to easily implement the program cross-platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ContactPigeon

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 5.3
Based on 5 answers
Difficulty was getting business units to take the time and spend the money to test, and then implement, best options.
David Reynolds-Gooch | TrustRadius Reviewer

Usability

ContactPigeon

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 7.0
Based on 2 answers
Set up of basic tests that do not use segmentation or targeting is an intuitive experience that can be learned quickly by new users. However, as the need for segmentation and other more advanced capabilities arise, the experience begins to degrade.
Michael O'Connor | TrustRadius Reviewer

Reliability and Availability

ContactPigeon

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 10.0
Based on 1 answer
zero complaints. I'm not aware of it ever failing.
Anonymous | TrustRadius Reviewer

Performance

ContactPigeon

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 10.0
Based on 1 answer
Zero complaints. It seemed to do its job quickly and accurately.
Anonymous | TrustRadius Reviewer

Support Rating

ContactPigeon

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 9.1
Based on 2 answers
The support from the team at Webtrends Optimize is unparalleled. There is always someone to consult should there be any issues.
Freddie Wilkinson | TrustRadius Reviewer

Online Training

ContactPigeon

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 6.0
Based on 1 answer
Online training was ok. Because every test is a custom test, there's only so much that can be covered in a generic lesson.
Anonymous | TrustRadius Reviewer

Implementation Rating

ContactPigeon

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 7.0
Based on 1 answer
Implementation was pretty straightforward
Anonymous | TrustRadius Reviewer

Alternatives Considered

ContactPigeon

ContactPigeon is built for eCommerce, while Mailchimp is super easy and a good fit for a smaller company. That's why we switched since we needed a more complete, all-in-one marketing automation solution to scale our online business.
Apostolis Lianos | TrustRadius Reviewer

Webtrends Optimize

Webtrends Optimize can be used for much more complex tests, allows better conversion tracking and data collection. Visual Website Optimizer (VWO) is suitable for smaller, simple projects. Webtrends Optimize comes with an excellent consultancy that could save you a lot of time and resources
Magdalena Petrova | TrustRadius Reviewer

Return on Investment

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Apostolis Lianos | TrustRadius Reviewer

Webtrends Optimize

  • So far we haven't seen an ROI that we can accurately measure due to only running a couple of tests that haven't resulted in direct, site wide changes. However, we have learnt a lot about how to set up the right processes and documentation.
Chris Sharman | TrustRadius Reviewer

Screenshots

Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webtrends Optimize

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ContactPigeon
9.1
Webtrends Optimize
7.3

Likelihood to Renew

ContactPigeon
Webtrends Optimize
5.3

Usability

ContactPigeon
Webtrends Optimize
7.0

Reliability and Availability

ContactPigeon
Webtrends Optimize
10.0

Performance

ContactPigeon
Webtrends Optimize
10.0

Support Rating

ContactPigeon
Webtrends Optimize
9.1

Online Training

ContactPigeon
Webtrends Optimize
6.0

Implementation Rating

ContactPigeon
Webtrends Optimize
7.0

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