9 Ratings
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Score 7.2 out of 100
4 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

Freshping

Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Continuum Command, a ConnectWise solution
Freshping
4.8
Remote monitoring
Continuum Command, a ConnectWise solution
Freshping
7.5
Network device monitoring
Continuum Command, a ConnectWise solution
Freshping
2.0
Multiple Server Monitoring
Continuum Command, a ConnectWise solution
Freshping
4.5
Multi-device monitoring
Continuum Command, a ConnectWise solution
Freshping
2.0
Automated alerts and notifications
Continuum Command, a ConnectWise solution
Freshping
8.0

Management Tasks

Continuum Command, a ConnectWise solution
Freshping
8.0
Policy-based automation
Continuum Command, a ConnectWise solution
Freshping
8.0

Reporting

Continuum Command, a ConnectWise solution
Freshping
6.2
Performance data reports
Continuum Command, a ConnectWise solution
Freshping
8.0
Customizable reporting
Continuum Command, a ConnectWise solution
Freshping
4.0
Data visualization
Continuum Command, a ConnectWise solution
Freshping
6.5

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

Freshping

  • The UI is neat. It's very easy to use, and with lots of information.
  • It's very easy to set up.
  • The "badge" feature is interesting for showing up on institutional website.
Anonymous | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

Freshping

  • Better integration with Freshservice to generate tickets
  • Monitor internal systems
  • Better ability to customize
Anonymous | TrustRadius Reviewer

Usability

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

Freshping

Freshping 9.0
Based on 2 answers
It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
Anonymous | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

Freshping

Freshping 10.0
Based on 2 answers
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

Freshping

We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
Anonymous | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

Freshping

  • Good visual for end users
  • Adds another check to verify uptime/outages
  • Cost for us was free, so we had nothing to lose by adding it
Anonymous | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshping

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
Freshping
7.5

Usability

Continuum Command, a ConnectWise solution
Freshping
9.0

Support Rating

Continuum Command, a ConnectWise solution
Freshping
10.0

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