Copper vs SAP CRM | TrustRadius

What users are saying about

Score 6.1 out of 10

Based on 57 reviews and ratings

Score 8.4 out of 10

Based on 150 reviews and ratings

Feature Set Ratings

SAP CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%

7.8

SAP CRM

78%

SAP CRM ranks higher in 8/9 features

Customer data management / contact management

6.0

60%

18 Ratings

9.2

92%

27 Ratings

Workflow management

3.3

33%

17 Ratings

7.7

77%

28 Ratings

Territory management

5.0

50%

4 Ratings

7.5

75%

23 Ratings

Opportunity management

5.6

56%

17 Ratings

7.9

79%

26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3

83%

18 Ratings

7.7

77%

22 Ratings

Contract management

5.9

59%

9 Ratings

7.0

70%

25 Ratings

Quote & order management

2.0

20%

7 Ratings

7.2

72%

24 Ratings

Interaction tracking

4.4

44%

17 Ratings

8.3

83%

26 Ratings

Channel / partner relationship management

1.1

11%

7 Ratings

7.4

74%

27 Ratings

Customer Service & Support

3.5

Copper

35%

8.5

SAP CRM

85%

SAP CRM ranks higher in 3/3 features

Case management

2.9

29%

9 Ratings

8.6

86%

21 Ratings

Call center management

3.3

33%

5 Ratings

8.3

83%

22 Ratings

Help desk management

4.4

44%

7 Ratings

8.6

86%

20 Ratings

Marketing Automation

2.9

Copper

29%

8.5

SAP CRM

85%

SAP CRM ranks higher in 2/2 features

Lead management

4.3

43%

15 Ratings

8.0

80%

22 Ratings

Email marketing

1.4

14%

9 Ratings

9.0

90%

18 Ratings

CRM Project Management

3.8

Copper

38%

8.2

SAP CRM

82%

SAP CRM ranks higher in 3/3 features

Task management

4.7

47%

18 Ratings

8.4

84%

20 Ratings

Billing and invoicing management

1.7

17%

5 Ratings

7.5

75%

20 Ratings

Reporting

5.0

50%

16 Ratings

8.7

87%

18 Ratings

CRM Reporting & Analytics

6.3

Copper

63%

8.1

SAP CRM

81%

SAP CRM ranks higher in 3/3 features

Forecasting

5.6

56%

15 Ratings

8.2

82%

24 Ratings

Pipeline visualization

6.9

69%

17 Ratings

8.4

84%

22 Ratings

Customizable reports

6.4

64%

15 Ratings

7.8

78%

25 Ratings

Customization

5.1

Copper

51%

7.8

SAP CRM

78%

SAP CRM ranks higher in 3/4 features

Custom fields

8.0

80%

18 Ratings

7.8

78%

26 Ratings

Custom objects

4.9

49%

12 Ratings

8.0

80%

26 Ratings

Scripting environment

4.1

41%

3 Ratings

7.7

77%

22 Ratings

API for custom integration

3.5

35%

8 Ratings

7.7

77%

21 Ratings

Security

8.4

Copper

84%

8.7

SAP CRM

87%

SAP CRM ranks higher in 2/2 features

Single sign-on capability

8.9

89%

12 Ratings

9.2

92%

26 Ratings

Role-based user permissions

8.0

80%

12 Ratings

8.3

83%

22 Ratings

Social CRM

2.1

Copper

Copper

20%

8.3

SAP CRM

83%

SAP CRM ranks higher in 2/2 features

Marketing automation

3.0

30%

12 Ratings

9.0

90%

17 Ratings

Compensation management

1.0

10%

1 Rating

7.7

77%

15 Ratings

Platform

7.2

Copper

72%

8.3

SAP CRM

83%

SAP CRM ranks higher in 1/1 features

Mobile access

7.2

72%

16 Ratings

8.3

83%

19 Ratings

Attribute Ratings

SAP CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Pros

I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

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Verified User

Employee in Other

Financial Services Company, 51-200 employees

View all 19 answers on this topic

Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.

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Aurpa Fiza

Mapple Ltd

App developerComputer Software, 11-50 employees

View all 32 answers on this topic

Cons

Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
I am pleased using Copper and can't think of any other cons since implementation.

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Erik Viager

Manager, Business Development

Manifest LLCMarketing and Advertising, 51-200 employees

View all 19 answers on this topic

One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
It does not have integration with any type of social network.
The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.

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Magly Jhonson

Project Management Specialist

Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees

View all 32 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month per user

Copper Editions & Modules

Edition

Basic	$25.00¹
Professional	$59.00¹
Business	$119.00¹

per month per user

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

SAP CRM Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

SAP CRM 9.0

Based on 4 answers

I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

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Verified User

Team Lead in Information Technology

Information Technology and Services Company, 10,001+ employees

View all 4 answers on this topic

Usability

Copper 4.7

Based on 10 answers

I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.

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Jason Tenzer

President

Golf Advisory CouncilSports, 1-10 employees

View all 10 answers on this topic

SAP CRM 8.0

Based on 4 answers

When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.

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Purnima Kapoor

Senior Marketing Specialist

BarcoElectrical & Electronic Manufacturing, 1001-5000 employees

View all 4 answers on this topic

Support Rating

Copper 2.9

Based on 12 answers

It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.

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Ben J. Varghese

Manager, Sales Readiness

NytroComputer Software, 51-200 employees

View all 12 answers on this topic

SAP CRM 9.3

Based on 5 answers

SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.

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Aurpa Fiza

Mapple Ltd

App developerComputer Software, 11-50 employees

View all 5 answers on this topic

Alternatives Considered

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.

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Scott Entwistle

Founder

Predictable HireHuman Resources, 1-10 employees

View all 19 answers on this topic

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

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Verified User

Team Lead in Information Technology

Internet Company, 1001-5000 employees

View all 32 answers on this topic

Return on Investment

Speed to call leads has increased for us over 32%.
Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.

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Kelly Wasden

Sr. Account Executive

MotivosityHuman Resources, 11-50 employees

View all 19 answers on this topic

Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
Proper training is key step to ROI on SAP CRM.
Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

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Verified User

Consultant in Information Technology

Chemicals Company, 10,001+ employees

View all 32 answers on this topic

Copper

SAP CRM

Copper

SAP CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Copper

SAP CRM

Case management

Call center management

Help desk management

Copper

SAP CRM

Lead management

Email marketing

Copper

SAP CRM

Task management

Billing and invoicing management

Reporting

Copper

SAP CRM

Forecasting

Pipeline visualization

Customizable reports

Copper

SAP CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

Copper

SAP CRM

Single sign-on capability

Role-based user permissions

Copper

SAP CRM

Social data

Social engagement

Copper

SAP CRM

Marketing automation

Compensation management

Copper

SAP CRM

Mobile access

Copper

SAP CRM

Copper

SAP CRM

Copper

SAP CRM

Copper

SAP CRM

Copper

SAP CRM

Likelihood to Recommend

Copper

SAP CRM

Pros

Copper

SAP CRM

Cons

Copper

SAP CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Copper Editions & Modules