What users are saying about
57 Ratings
150 Ratings
57 Ratings
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Score 6.1 out of 100
150 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • SAP CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
7.8

SAP CRM

78%
SAP CRM ranks higher in 8/9 features

Customer data management / contact management

6.0
60%
18 Ratings
9.2
92%
27 Ratings

Workflow management

3.3
33%
17 Ratings
7.7
77%
28 Ratings

Territory management

5.0
50%
4 Ratings
7.5
75%
23 Ratings

Opportunity management

5.6
56%
17 Ratings
7.9
79%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
7.7
77%
22 Ratings

Contract management

5.9
59%
9 Ratings
7.0
70%
25 Ratings

Quote & order management

2.0
20%
7 Ratings
7.2
72%
24 Ratings

Interaction tracking

4.4
44%
17 Ratings
8.3
83%
26 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
7.4
74%
27 Ratings

Customer Service & Support

3.5

Copper

35%
8.5

SAP CRM

85%
SAP CRM ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
8.6
86%
21 Ratings

Call center management

3.3
33%
5 Ratings
8.3
83%
22 Ratings

Help desk management

4.4
44%
7 Ratings
8.6
86%
20 Ratings

Marketing Automation

2.9

Copper

29%
8.5

SAP CRM

85%
SAP CRM ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
8.0
80%
22 Ratings

Email marketing

1.4
14%
9 Ratings
9.0
90%
18 Ratings

CRM Project Management

3.8

Copper

38%
8.2

SAP CRM

82%
SAP CRM ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
8.4
84%
20 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
7.5
75%
20 Ratings

Reporting

5.0
50%
16 Ratings
8.7
87%
18 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
8.1

SAP CRM

81%
SAP CRM ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
8.2
82%
24 Ratings

Pipeline visualization

6.9
69%
17 Ratings
8.4
84%
22 Ratings

Customizable reports

6.4
64%
15 Ratings
7.8
78%
25 Ratings

Customization

5.1

Copper

51%
7.8

SAP CRM

78%
SAP CRM ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
7.8
78%
26 Ratings

Custom objects

4.9
49%
12 Ratings
8.0
80%
26 Ratings

Scripting environment

4.1
41%
3 Ratings
7.7
77%
22 Ratings

API for custom integration

3.5
35%
8 Ratings
7.7
77%
21 Ratings

Security

8.4

Copper

84%
8.7

SAP CRM

87%
SAP CRM ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
9.2
92%
26 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.3
83%
22 Ratings

Social CRM

2.1

Copper

21%
9.0

SAP CRM

90%
SAP CRM ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
9.0
90%
13 Ratings

Social engagement

2.0
20%
7 Ratings
9.0
90%
12 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%
8.3

SAP CRM

83%
SAP CRM ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
9.0
90%
17 Ratings

Compensation management

1.0
10%
1 Rating
7.7
77%
15 Ratings

Platform

7.2

Copper

72%
8.3

SAP CRM

83%
SAP CRM ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.3
83%
19 Ratings

Attribute Ratings

  • SAP CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
7.4

SAP CRM

74%
32 Ratings

Likelihood to Renew

Copper

N/A
0 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

4.7

Copper

47%
10 Ratings
8.0

SAP CRM

80%
4 Ratings

Support Rating

2.9

Copper

29%
12 Ratings
9.3

SAP CRM

93%
5 Ratings

Online Training

Copper

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP CRM Editions & Modules

Additional Pricing Details

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

SAP CRM

SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Purnima Kapoor | TrustRadius Reviewer

Support Rating

Copper

Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

SAP CRM

SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

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