57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 57 reviews and ratings
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 150 reviews and ratings
Feature Set Ratings
- SAP CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

4.6
Copper
46%

7.8
SAP CRM
78%
SAP CRM ranks higher in 8/9 features
SAP CRM ranks higher in 8/9 features
Customer data management / contact management

6.0
60%
18 Ratings

9.2
92%
27 Ratings
Workflow management

3.3
33%
17 Ratings

7.7
77%
28 Ratings
Territory management

5.0
50%
4 Ratings

7.5
75%
23 Ratings
Opportunity management

5.6
56%
17 Ratings

7.9
79%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings

7.7
77%
22 Ratings
Contract management

5.9
59%
9 Ratings

7.0
70%
25 Ratings
Quote & order management

2.0
20%
7 Ratings

7.2
72%
24 Ratings
Interaction tracking

4.4
44%
17 Ratings

8.3
83%
26 Ratings
Channel / partner relationship management

1.1
11%
7 Ratings

7.4
74%
27 Ratings
Customer Service & Support

3.5
Copper
35%

8.5
SAP CRM
85%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Case management

2.9
29%
9 Ratings

8.6
86%
21 Ratings
Call center management

3.3
33%
5 Ratings

8.3
83%
22 Ratings
Help desk management

4.4
44%
7 Ratings

8.6
86%
20 Ratings
Marketing Automation

2.9
Copper
29%

8.5
SAP CRM
85%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Lead management

4.3
43%
15 Ratings

8.0
80%
22 Ratings
Email marketing

1.4
14%
9 Ratings

9.0
90%
18 Ratings
CRM Project Management

3.8
Copper
38%

8.2
SAP CRM
82%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Task management

4.7
47%
18 Ratings

8.4
84%
20 Ratings
Billing and invoicing management

1.7
17%
5 Ratings

7.5
75%
20 Ratings
Reporting

5.0
50%
16 Ratings

8.7
87%
18 Ratings
CRM Reporting & Analytics

6.3
Copper
63%

8.1
SAP CRM
81%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings

8.2
82%
24 Ratings
Pipeline visualization

6.9
69%
17 Ratings

8.4
84%
22 Ratings
Customizable reports

6.4
64%
15 Ratings

7.8
78%
25 Ratings
Customization

5.1
Copper
51%

7.8
SAP CRM
78%
SAP CRM ranks higher in 3/4 features
SAP CRM ranks higher in 3/4 features
Custom fields

8.0
80%
18 Ratings

7.8
78%
26 Ratings
Custom objects

4.9
49%
12 Ratings

8.0
80%
26 Ratings
Scripting environment

4.1
41%
3 Ratings

7.7
77%
22 Ratings
API for custom integration

3.5
35%
8 Ratings

7.7
77%
21 Ratings
Security

8.4
Copper
84%

8.7
SAP CRM
87%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings

9.2
92%
26 Ratings
Role-based user permissions

8.0
80%
12 Ratings

8.3
83%
22 Ratings
Social CRM

2.1
Copper
21%

9.0
SAP CRM
90%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings

9.0
90%
13 Ratings
Social engagement

2.0
20%
7 Ratings

9.0
90%
12 Ratings
Integrations with 3rd-party Software

2.0
Copper
20%

8.3
SAP CRM
83%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings

9.0
90%
17 Ratings
Compensation management

1.0
10%
1 Rating

7.7
77%
15 Ratings
Platform

7.2
Copper
72%

8.3
SAP CRM
83%
SAP CRM ranks higher in 1/1 features
SAP CRM ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings

8.3
83%
19 Ratings
Attribute Ratings
- SAP CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

3.0
Copper
30%
19 Ratings

7.4
SAP CRM
74%
32 Ratings
Likelihood to Renew

Copper
N/A
0 Ratings

9.0
SAP CRM
90%
4 Ratings
Usability

4.7
Copper
47%
10 Ratings

8.0
SAP CRM
80%
4 Ratings
Support Rating

2.9
Copper
29%
12 Ratings

9.3
SAP CRM
93%
5 Ratings
Online Training

Copper
N/A
0 Ratings

7.0
SAP CRM
70%
1 Rating
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
SAP CRM
SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesSAP CRM
- Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
- As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
- It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Mapple Ltd
App developerComputer Software, 11-50 employees
Cons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
SAP CRM
- One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
- It does not have integration with any type of social network.
- The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Project Management Specialist
Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—SAP CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SAP CRM Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Copper
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 10,001+ employeesUsability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
SAP CRM
SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Senior Marketing Specialist
BarcoElectrical & Electronic Manufacturing, 1001-5000 employees
Support Rating
Copper
Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
SAP CRM
SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Mapple Ltd
App developerComputer Software, 11-50 employees
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
SAP CRM
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesReturn on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
SAP CRM
- Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
- Proper training is key step to ROI on SAP CRM.
- Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

Verified User
Consultant in Information Technology
Chemicals Company, 10,001+ employees