What users are saying about
38 Ratings
114 Ratings
38 Ratings
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Score 8.4 out of 100
114 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
SAP CRM
7.6
Customer data management / contact management
Copper
8.3
SAP CRM
7.9
Workflow management
Copper
7.2
SAP CRM
7.4
Territory management
Copper
8.0
SAP CRM
7.5
Opportunity management
Copper
8.6
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
SAP CRM
7.6
Contract management
Copper
7.9
SAP CRM
8.2
Quote & order management
Copper
6.3
SAP CRM
7.8
Interaction tracking
Copper
7.9
SAP CRM
7.9
Channel / partner relationship management
Copper
7.9
SAP CRM
7.3

Customer Service & Support

Copper
8.1
SAP CRM
7.4
Case management
Copper
7.9
SAP CRM
7.7
Call center management
Copper
8.0
SAP CRM
7.4
Help desk management
Copper
8.3
SAP CRM
7.2

Marketing Automation

Copper
8.3
SAP CRM
8.3
Lead management
Copper
8.3
SAP CRM
8.1
Email marketing
Copper
8.4
SAP CRM
8.5

CRM Project Management

Copper
7.9
SAP CRM
8.0
Task management
Copper
8.1
SAP CRM
8.3
Billing and invoicing management
Copper
8.0
SAP CRM
7.9
Reporting
Copper
7.5
SAP CRM
7.8

CRM Reporting & Analytics

Copper
7.1
SAP CRM
8.0
Forecasting
Copper
7.1
SAP CRM
8.0
Pipeline visualization
Copper
8.4
SAP CRM
7.7
Customizable reports
Copper
5.8
SAP CRM
8.3

Customization

Copper
7.4
SAP CRM
7.9
Custom fields
Copper
8.3
SAP CRM
8.1
Custom objects
Copper
8.1
SAP CRM
8.4
Scripting environment
Copper
8.0
SAP CRM
7.6
API for custom integration
Copper
5.3
SAP CRM
7.4

Security

Copper
8.3
SAP CRM
8.4
Single sign-on capability
Copper
8.4
SAP CRM
8.2
Role-based user permissions
Copper
8.2
SAP CRM
8.6

Social CRM

Copper
7.7
SAP CRM
7.6
Social data
Copper
6.5
SAP CRM
7.6
Social engagement
Copper
9.0
SAP CRM
7.5

Integrations with 3rd-party Software

Copper
7.7
SAP CRM
7.6
Marketing automation
Copper
7.7
SAP CRM
7.5
Compensation management
Copper
SAP CRM
7.6

Platform

Copper
8.1
SAP CRM
7.7
Mobile access
Copper
8.1
SAP CRM
7.7

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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