What users are saying about
25 Ratings
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Top Rated
59 Ratings
25 Ratings
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Score 9.4 out of 100

Freshworks CRM (formerly Freshsales)

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Top Rated
59 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Freshworks CRM (formerly Freshsales)
8.3
Customer data management / contact management
Creatio
9.9
Freshworks CRM (formerly Freshsales)
8.6
Workflow management
Creatio
9.6
Freshworks CRM (formerly Freshsales)
8.3
Territory management
Creatio
9.1
Freshworks CRM (formerly Freshsales)
8.5
Opportunity management
Creatio
9.6
Freshworks CRM (formerly Freshsales)
8.7
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Freshworks CRM (formerly Freshsales)
8.1
Contract management
Creatio
9.5
Freshworks CRM (formerly Freshsales)
Quote & order management
Creatio
10.0
Freshworks CRM (formerly Freshsales)
Interaction tracking
Creatio
9.2
Freshworks CRM (formerly Freshsales)
8.3
Channel / partner relationship management
Creatio
9.4
Freshworks CRM (formerly Freshsales)
8.0

Customer Service & Support

Creatio
9.1
Freshworks CRM (formerly Freshsales)
Case management
Creatio
9.7
Freshworks CRM (formerly Freshsales)
Call center management
Creatio
8.5
Freshworks CRM (formerly Freshsales)
Help desk management
Creatio
9.1
Freshworks CRM (formerly Freshsales)

Marketing Automation

Creatio
9.6
Freshworks CRM (formerly Freshsales)
8.3
Lead management
Creatio
9.6
Freshworks CRM (formerly Freshsales)
8.7
Email marketing
Creatio
9.5
Freshworks CRM (formerly Freshsales)
8.0

CRM Project Management

Creatio
9.0
Freshworks CRM (formerly Freshsales)
8.3
Task management
Creatio
9.4
Freshworks CRM (formerly Freshsales)
8.2
Billing and invoicing management
Creatio
8.2
Freshworks CRM (formerly Freshsales)
Reporting
Creatio
9.5
Freshworks CRM (formerly Freshsales)
8.3

CRM Reporting & Analytics

Creatio
9.5
Freshworks CRM (formerly Freshsales)
8.5
Forecasting
Creatio
9.4
Freshworks CRM (formerly Freshsales)
8.0
Pipeline visualization
Creatio
9.4
Freshworks CRM (formerly Freshsales)
8.8
Customizable reports
Creatio
9.5
Freshworks CRM (formerly Freshsales)
8.7

Customization

Creatio
9.9
Freshworks CRM (formerly Freshsales)
8.3
Custom fields
Creatio
9.9
Freshworks CRM (formerly Freshsales)
8.5
Custom objects
Creatio
9.9
Freshworks CRM (formerly Freshsales)
8.6
Scripting environment
Creatio
10.0
Freshworks CRM (formerly Freshsales)
API for custom integration
Creatio
9.8
Freshworks CRM (formerly Freshsales)
7.8

Security

Creatio
9.2
Freshworks CRM (formerly Freshsales)
8.4
Single sign-on capability
Creatio
9.1
Freshworks CRM (formerly Freshsales)
8.4
Role-based user permissions
Creatio
9.2
Freshworks CRM (formerly Freshsales)
8.4

Social CRM

Creatio
9.4
Freshworks CRM (formerly Freshsales)
Social data
Creatio
9.2
Freshworks CRM (formerly Freshsales)
Social engagement
Creatio
9.7
Freshworks CRM (formerly Freshsales)

Integrations with 3rd-party Software

Creatio
8.4
Freshworks CRM (formerly Freshsales)
Marketing automation
Creatio
8.4
Freshworks CRM (formerly Freshsales)

Platform

Creatio
9.0
Freshworks CRM (formerly Freshsales)
7.7
Mobile access
Creatio
9.0
Freshworks CRM (formerly Freshsales)
7.7

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

Creatio
9.4
Freshworks CRM (formerly Freshsales)
8.5

Usability

Creatio
Freshworks CRM (formerly Freshsales)
8.2

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