What users are saying about
25 Ratings
15 Ratings
25 Ratings
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Score 9.4 out of 100
15 Ratings
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Score 8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is amazingly flexible to your business model. For example, in addition to tracking movement of leads through your sales pipeline, Pipeliner CRM can be used to track internal processes, like RFQ and RFPs through your organization. It's highly adaptable across your organization.
Babette Ten Haken | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Pipeliner CRM
8.4
Customer data management / contact management
Creatio
9.9
Pipeliner CRM
8.6
Workflow management
Creatio
9.6
Pipeliner CRM
7.6
Territory management
Creatio
9.1
Pipeliner CRM
8.1
Opportunity management
Creatio
9.6
Pipeliner CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Pipeliner CRM
8.3
Contract management
Creatio
9.5
Pipeliner CRM
7.6
Quote & order management
Creatio
10.0
Pipeliner CRM
9.6
Interaction tracking
Creatio
9.2
Pipeliner CRM
7.7
Channel / partner relationship management
Creatio
9.4
Pipeliner CRM
8.7

Customer Service & Support

Creatio
9.1
Pipeliner CRM
9.3
Case management
Creatio
9.7
Pipeliner CRM
9.1
Call center management
Creatio
8.5
Pipeliner CRM
9.1
Help desk management
Creatio
9.1
Pipeliner CRM
9.6

Marketing Automation

Creatio
9.6
Pipeliner CRM
8.0
Lead management
Creatio
9.6
Pipeliner CRM
7.8
Email marketing
Creatio
9.5
Pipeliner CRM
8.2

CRM Project Management

Creatio
9.0
Pipeliner CRM
8.6
Task management
Creatio
9.4
Pipeliner CRM
7.8
Billing and invoicing management
Creatio
8.2
Pipeliner CRM
9.1
Reporting
Creatio
9.5
Pipeliner CRM
8.8

CRM Reporting & Analytics

Creatio
9.5
Pipeliner CRM
8.7
Forecasting
Creatio
9.4
Pipeliner CRM
8.8
Pipeline visualization
Creatio
9.4
Pipeliner CRM
9.0
Customizable reports
Creatio
9.5
Pipeliner CRM
8.4

Customization

Creatio
9.9
Pipeliner CRM
8.4
Custom fields
Creatio
9.9
Pipeliner CRM
8.6
Custom objects
Creatio
9.9
Pipeliner CRM
8.0
Scripting environment
Creatio
10.0
Pipeliner CRM
9.1
API for custom integration
Creatio
9.8
Pipeliner CRM
7.9

Security

Creatio
9.2
Pipeliner CRM
8.2
Single sign-on capability
Creatio
9.1
Pipeliner CRM
8.3
Role-based user permissions
Creatio
9.2
Pipeliner CRM
8.1

Social CRM

Creatio
9.4
Pipeliner CRM
8.0
Social data
Creatio
9.2
Pipeliner CRM
7.9
Social engagement
Creatio
9.7
Pipeliner CRM
8.2

Integrations with 3rd-party Software

Creatio
8.4
Pipeliner CRM
8.6
Marketing automation
Creatio
8.4
Pipeliner CRM
8.1
Compensation management
Creatio
Pipeliner CRM
9.1

Platform

Creatio
9.0
Pipeliner CRM
8.9
Mobile access
Creatio
9.0
Pipeliner CRM
8.9

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Pipeliner CRM

  • Pipeliner CRM needs to create a video chat room where you can see exactly where your employee is working in the field.
  • Pipeliner CRM needs to integrate a command where a user can use his voice to command what he wants.
Simon Tarh | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Pipeliner CRM

It is better than Pipedrive since its features are more advanced than Pipedrive. Pipeliner has a better mobile app and its features are great to use.
Hamza Naeem | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Creatio
9.4
Pipeliner CRM
8.3

Likelihood to Renew

Creatio
Pipeliner CRM
9.1

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