What users are saying about
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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
13 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Less Annoying CRM
8.8
Customer data management / contact management
CRM Creatio
9.9
Less Annoying CRM
10.0
Workflow management
CRM Creatio
9.9
Less Annoying CRM
10.0
Territory management
CRM Creatio
9.0
Less Annoying CRM
8.7
Opportunity management
CRM Creatio
9.9
Less Annoying CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Less Annoying CRM
8.8
Contract management
CRM Creatio
9.5
Less Annoying CRM
7.5
Quote & order management
CRM Creatio
10.0
Less Annoying CRM
6.9
Interaction tracking
CRM Creatio
9.4
Less Annoying CRM
10.0
Channel / partner relationship management
CRM Creatio
9.6
Less Annoying CRM
7.7

Customer Service & Support

CRM Creatio
9.1
Less Annoying CRM
9.4
Case management
CRM Creatio
9.7
Less Annoying CRM
8.8
Call center management
CRM Creatio
8.5
Less Annoying CRM
Help desk management
CRM Creatio
9.1
Less Annoying CRM
10.0

Marketing Automation

CRM Creatio
9.9
Less Annoying CRM
8.5
Lead management
CRM Creatio
9.9
Less Annoying CRM
8.9
Email marketing
CRM Creatio
9.8
Less Annoying CRM
8.1

CRM Project Management

CRM Creatio
9.3
Less Annoying CRM
8.3
Task management
CRM Creatio
9.8
Less Annoying CRM
8.8
Billing and invoicing management
CRM Creatio
8.2
Less Annoying CRM
Reporting
CRM Creatio
9.8
Less Annoying CRM
7.8

CRM Reporting & Analytics

CRM Creatio
9.7
Less Annoying CRM
7.5
Forecasting
CRM Creatio
9.6
Less Annoying CRM
7.4
Pipeline visualization
CRM Creatio
9.6
Less Annoying CRM
8.3
Customizable reports
CRM Creatio
9.8
Less Annoying CRM
6.8

Customization

CRM Creatio
9.9
Less Annoying CRM
9.1
Custom fields
CRM Creatio
9.9
Less Annoying CRM
10.0
Custom objects
CRM Creatio
9.9
Less Annoying CRM
Scripting environment
CRM Creatio
10.0
Less Annoying CRM
8.1
API for custom integration
CRM Creatio
9.9
Less Annoying CRM
9.1

Security

CRM Creatio
9.2
Less Annoying CRM
8.2
Single sign-on capability
CRM Creatio
9.3
Less Annoying CRM
Role-based user permissions
CRM Creatio
9.2
Less Annoying CRM
8.2

Social CRM

CRM Creatio
9.6
Less Annoying CRM
Social data
CRM Creatio
9.4
Less Annoying CRM
Social engagement
CRM Creatio
9.9
Less Annoying CRM

Integrations with 3rd-party Software

CRM Creatio
8.4
Less Annoying CRM
Marketing automation
CRM Creatio
8.4
Less Annoying CRM

Platform

CRM Creatio
9.2
Less Annoying CRM
8.5
Mobile access
CRM Creatio
9.2
Less Annoying CRM
8.5

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Less Annoying CRM
10.0

Usability

CRM Creatio
6.8
Less Annoying CRM

Support Rating

CRM Creatio
7.7
Less Annoying CRM
9.1

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