Crownpeak Digital Quality Management (DQM) vs. Quadient Inspire

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crownpeak DQM
Score 9.2 out of 10
N/A
Crownpeak Digital Quality Manager (DQM) is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practice, brand compliance, and analytics with benchmarking. Crownpeak DQM can be integrated into an existing CMS.N/A
Quadient Inspire
Score 9.6 out of 10
N/A
Quadient Inspire, formerly GMC Inspire, is an enterprise communication platform enabling large enterprises to consistently deliver relevant personalized messages, at the right time through the preferred channel. Quadient Inspire is a complete platform to plan, design, validate and produce especially written communication optimized for all scenarios. It contains extensive features for ETL, integration and deployment.N/A
Pricing
Crownpeak Digital Quality Management (DQM)Quadient Inspire
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Crownpeak DQMQuadient Inspire
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
More Pricing Information
Community Pulse
Crownpeak Digital Quality Management (DQM)Quadient Inspire
Top Pros
Top Cons
User Ratings
Crownpeak Digital Quality Management (DQM)Quadient Inspire
Likelihood to Recommend
9.2
(13 ratings)
8.9
(30 ratings)
Likelihood to Renew
9.6
(2 ratings)
9.1
(2 ratings)
Usability
8.8
(12 ratings)
8.5
(18 ratings)
Availability
9.1
(1 ratings)
9.1
(1 ratings)
Performance
9.1
(1 ratings)
8.2
(1 ratings)
Support Rating
8.9
(12 ratings)
7.7
(25 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Online Training
9.1
(1 ratings)
9.1
(2 ratings)
Implementation Rating
9.1
(1 ratings)
9.1
(1 ratings)
Configurability
7.3
(1 ratings)
8.2
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.3
(5 ratings)
Ease of integration
-
(0 ratings)
1.0
(2 ratings)
Product Scalability
9.1
(1 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
8.8
(5 ratings)
Vendor post-sale
9.1
(1 ratings)
9.1
(2 ratings)
Vendor pre-sale
9.1
(1 ratings)
9.1
(2 ratings)
User Testimonials
Crownpeak Digital Quality Management (DQM)Quadient Inspire
Likelihood to Recommend
Crownpeak
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
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Quadient
Quadient Inspire works great across multiple letters, departments and use cases. We use it primarily for letters but I know that it can be used with great success for direct mail pieces like postcards or fliers. It's not ideal for email-only campaigns but works great in situations where we want to either send an email or a letter.
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Pros
Crownpeak
  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
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Quadient
  • Highly flexible data ingestion
  • Clear and powerful workflow design that makes support easy to understand as teams evolve
  • Great internal debugging tool that simplifies and accelerates the development cycle
  • Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
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Cons
Crownpeak
  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
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Quadient
  • Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
  • Not able to unload all file types into maps. It would be great to have video.
  • There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.
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Likelihood to Renew
Crownpeak
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
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Quadient
We are using Quadient Inspire products since last 5 years. And we are able to achieve everything with respect to the customer's needs and desired output. Quadient is adding new very important features every day that make document structure very easy for developers and end users. We would like to stick with Quadient for a long time.
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Usability
Crownpeak
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
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Quadient
In our previous tool sets we constantly had to say no to the business due to "tool limitations", in 4 years with Quadient we never once had to say the tool could not do something the business wanted to do. The Quadient training team is fantastic and Quadient University is a great resource for team members as well. The interfaces are all easy to use and development is much more efficient then our previous tools
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Reliability and Availability
Crownpeak
Haven't had issues accessing the dashboard when needed.
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Quadient
I am giving this rating because Quadient products are highly available. Most of the time all Quadient products are available. In some cases Quadient always follows the planned schedule and maintenance. They always inform all the partners and clients a day or two in advance so that the clients can work accordingly.
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Performance
Crownpeak
No issues with speed and performance
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Quadient
I want you to rate the performance of the Quadient Inspire 9 out of 10. Because every time we work with Quadient products I never feel any sluggishness and any performance issue. Along with this, one thing that we all should understand is that the performance of any application also depends on the computer hardware. So along with the software application, your hardware should also meet the minimum requirements.
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Support Rating
Crownpeak
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
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Quadient
Quadient Support is always available to answer questions and quickly determine issues and are very knowledgeable about the products they support. I also like having an assigned representative from support as having that consistent customer experience from support is also very helpful, although each support person I have worked with has been super friendly and knowledgeable.
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In-Person Training
Crownpeak
No answers on this topic
Quadient
I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
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Online Training
Crownpeak
Product is straight-forward but the training was helpful and beneficial
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Quadient
Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
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Implementation Rating
Crownpeak
Ensure that you are ready with a solid process to address issues
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Quadient
As you consider your digital transformation, think of the people who may object. They have valid criticisms, valuable insights and information critical to your success. Quadient’s advice is to build a strong internal team and confront these questions early. When everyone understands the project from their perspective, the project has a better chance of success.
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Alternatives Considered
Crownpeak
Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

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Quadient
The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient. Compart: As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it. Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.
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Contract Terms and Pricing Model
Crownpeak
No answers on this topic
Quadient
Not really. It's not cheap, but it's a great value for what you get. This is enterprise-level software and the cost reflects that. The pay-per-page aspect makes sense too. We get a lot of sheets included in our contract and we use them all. It's a good contract with pricing that makes sense.
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Scalability
Crownpeak
haven't had issues accessing when needed.
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Quadient
I am giving this rating because Quadient products are very reliable. Quadient products can be deployed across multiple departments and sites as needed. We can integrate Quadient products with other applications and tools in a very effective, efficient and flexible way. We can deploy Quadient products in Cloud as well.
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Professional Services
Crownpeak
No answers on this topic
Quadient
We have used professional services on a few different occasions. When we first purchased ICM and Scaler and then about a year after that for a refresher. The trainer did not always have the answer to our questions, but they would reach out to others and get us the answers by the end of the day or the next day,
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Return on Investment
Crownpeak
  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
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Quadient
  • Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
  • It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
  • We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.
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