What users are saying about
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Top Rated
23 Ratings
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28 Ratings

Crownpeak DQM

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Top Rated
23 Ratings
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Score 9.3 out of 100

Quadient Inspire

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28 Ratings
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Score 10 out of 100

Likelihood to Recommend

Crownpeak DQM

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Harrie Vermeulen | TrustRadius Reviewer

Quadient Inspire

Quadient Inspire is a robust and scalable tool that can support businesses of all sizings. The Quadient team both sales support and PSO are true partners working with customers every step of the way to insure success project goals , with a focus on strategic outcomes for the future. Quadient Inspire and the Quadient team provide great support for migration off legacy composition tools, while also future proofing solutions, and upgrading user experience as part of the migration. Quadient R&D team is continuously coming up with new ways to improve the product and support customer needs
Anonymous | TrustRadius Reviewer

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

Quadient Inspire

  • Highly flexible data ingestion
  • Clear and powerful workflow design that makes support easy to understand as teams evolve
  • Great internal debugging tool that simplifies and accelerates the development cycle
  • Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
Ed Walter | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

Quadient Inspire

  • Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
  • Not able to unload all file types into maps. It would be great to have video.
  • There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.
Adam Firbank | TrustRadius Reviewer

Usability

Crownpeak DQM

Crownpeak DQM 8.2
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Anonymous | TrustRadius Reviewer

Quadient Inspire

Quadient Inspire 8.6
Based on 13 answers
I have created several hundreds of templates with it. I have written my own special functions for it. I have used is in numerous scenarios for many different companies. I even created my first mobile game app for Google Play with it. It has never let me down.
Tomaž Juvančič | TrustRadius Reviewer

Support Rating

Crownpeak DQM

Crownpeak DQM 8.7
Based on 12 answers
The support is ABSOLUTELY astonishing, I myself am working [on] the services side of things and know for a fact that tickets can take some time. The team, however (Parul, Loftus, Amitsing) are doing a [wonderful] task in helping us out. And of course, there's also Lucy who's always happy to jump onto a call to [discuss] certain aspects we might have questions about. Can't grade this any different [than] 10/10.
Harrie Vermeulen | TrustRadius Reviewer

Quadient Inspire

Quadient Inspire 7.9
Based on 20 answers
Quadient Support is always available to answer questions and quickly determine issues and are very knowledgeable about the products they support. I also like having an assigned representative from support as having that consistent customer experience from support is also very helpful, although each support person I have worked with has been super friendly and knowledgeable.
Anonymous | TrustRadius Reviewer

In-Person Training

Crownpeak DQM

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 10.0
Based on 1 answer
I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
Tomaž Juvančič | TrustRadius Reviewer

Online Training

Crownpeak DQM

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 10.0
Based on 1 answer
Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
Tomaž Juvančič | TrustRadius Reviewer

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

Quadient Inspire

The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient.Compart:As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it.Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.
David Adams | TrustRadius Reviewer

Contract Terms and Pricing Model

Crownpeak DQM

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 7.7
Based on 4 answers
We have had some challenges with the billing/ allignment of purchases to all co term to hit at the same time, but overall the deals were handled very well, and we felt valued by Quadient, and the process was fair and timely
Anonymous | TrustRadius Reviewer

Professional Services

Crownpeak DQM

No score
No answers yet
No answers on this topic

Quadient Inspire

Quadient Inspire 8.4
Based on 4 answers
We have used professional services on a few different occasions. When we first purchased ICM and Scaler and then about a year after that for a refresher. The trainer did not always have the answer to our questions, but they would reach out to others and get us the answers by the end of the day or the next day,
Karl Natschke | TrustRadius Reviewer

Return on Investment

Crownpeak DQM

  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Anonymous | TrustRadius Reviewer

Quadient Inspire

  • Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
  • It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
  • We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quadient Inspire

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0

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