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120 Ratings

SolarWinds Dameware Remote Support (DRS)

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120 Ratings
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Score 8.6 out of 100
237 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    SolarWinds Dameware Remote Support (DRS)

    82%

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Feature Set Not Supported
    N/A
    SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

    Screen sharing

    10.0
    100%
    53 Ratings
    N/A
    0 Ratings

    File transfer

    10.0
    100%
    50 Ratings
    N/A
    0 Ratings

    Instant message

    6.9
    69%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    6.3
    63%
    15 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.3
    73%
    47 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.4
    94%
    57 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.8
    68%
    39 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Session record

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Dameware Remote Support (DRS) is rated higher in 3 areas: Likelihood to Recommend, Usability, Performance
    • Microsoft Endpoint Manager (Microsoft Intune + SCCM) is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating

    Likelihood to Recommend

    9.2

    SolarWinds Dameware Remote Support (DRS)

    92%
    65 Ratings
    8.7

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    87%
    48 Ratings

    Likelihood to Renew

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    13 Ratings
    9.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    99%
    2 Ratings

    Usability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    10 Ratings
    7.8

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    78%
    6 Ratings

    Availability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    2 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Performance

    8.5

    SolarWinds Dameware Remote Support (DRS)

    85%
    4 Ratings
    7.0

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    70%
    28 Ratings

    Support Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    17 Ratings
    9.4

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    94%
    20 Ratings

    In-Person Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Online Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Implementation Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    22 Ratings
    8.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    89%
    4 Ratings

    Product Scalability

    8.0

    SolarWinds Dameware Remote Support (DRS)

    80%
    2 Ratings

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    N/A
    0 Ratings

    Likelihood to Recommend

    SolarWinds Dameware Remote Support (DRS)

    I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
    Jacob Bradley | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
    Joe Aldeguer | TrustRadius Reviewer

    Pros

    SolarWinds Dameware Remote Support (DRS)

    • Troubleshooting computers remotely without the need for the user to even be around.
    • Install software that needs to be installed manually without having to travel.
    • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
    Daniel Cogny | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
    • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
    • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
    Anonymous | TrustRadius Reviewer

    Cons

    SolarWinds Dameware Remote Support (DRS)

    • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
    • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
    Anonymous | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
    • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
    • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    SolarWinds Dameware Remote Support (DRS)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $276 per technician, unlimited end users

    SolarWinds Dameware Remote Support (DRS) Editions & Modules

    Edition
    Dameware Remote Support$3881
    Dameware Mini Remote Control$2762
    1. per technician, unlimited end-users
    2. per technician, unlimited end users
    Additional Pricing Details
    DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per user/per month

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) Editions & Modules

    Edition
    Microsoft 365 For Families9.991
    Microsoft 365 For Individuals6.991
    Microsoft 365 Business Basic$52
    Microsoft 365 Business Standard12.502
    Microsoft 365 Business Premium$152
    Microsoft 365 Apps8.252
    1. per month
    2. per user/per month
    Additional Pricing Details

    Likelihood to Renew

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 13 answers
    This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
    Brett Davis | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.9
    Based on 2 answers
    Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
    Junie Johwa | TrustRadius Reviewer

    Usability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 10 answers
    Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
    Jeanne Moffat | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.8
    Based on 6 answers
    The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 2 answers
    Yes, always available.
    Anonymous | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    No score
    No answers yet
    No answers on this topic

    Performance

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.5
    Based on 4 answers
    The application always seems responsive to me
    John Knierim | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.0
    Based on 28 answers
    It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
    Eduardo Viero | TrustRadius Reviewer

    Support Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 17 answers
    I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
    Michael Chambers | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.4
    Based on 20 answers
    Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    It was excellent
    John Knierim | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    No score
    No answers yet
    No answers on this topic

    Online Training

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 9.0
    Based on 1 answer
    The videos were more than sufficient to learn the product
    John Knierim | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 5.0
    Based on 22 answers
    It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
    Jeanne Moffat | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.9
    Based on 4 answers
    Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
    Junie Johwa | TrustRadius Reviewer

    Alternatives Considered

    SolarWinds Dameware Remote Support (DRS)

    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
    Anonymous | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
    Rich Lusk | TrustRadius Reviewer

    Scalability

    SolarWinds Dameware Remote Support (DRS)

    SolarWinds Dameware Remote Support (DRS) 8.0
    Based on 2 answers
    You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
    Anonymous | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    SolarWinds Dameware Remote Support (DRS)

    • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
    • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
    • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
    Marc Cummings | TrustRadius Reviewer

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    • Cuts down our software deployment and patch management time compared to our old tools.
    • Better reporting capability to determine the success to fail ratio of a deployed software or patch and additional information provided to mitigate the failed deployment.
    • Consistent tool usage across our global units with centralized reporting to monitor monthly patch and software deployment results.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

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