What users are saying about
18 Ratings
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Top Rated
2925 Ratings
18 Ratings
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Score 5 out of 100

Salesforce

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Top Rated
2925 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Demandforce
7.8
Salesforce
8.0
Customer data management / contact management
Demandforce
8.0
Salesforce
8.5
Workflow management
Demandforce
9.0
Salesforce
8.0
Territory management
Demandforce
7.0
Salesforce
7.9
Opportunity management
Demandforce
8.0
Salesforce
8.5
Integration with email client (e.g., Outlook or Gmail)
Demandforce
8.0
Salesforce
7.6
Contract management
Demandforce
7.0
Salesforce
7.9
Quote & order management
Demandforce
7.0
Salesforce
7.9
Interaction tracking
Demandforce
8.0
Salesforce
8.2
Channel / partner relationship management
Demandforce
8.0
Salesforce
8.1

Customer Service & Support

Demandforce
9.0
Salesforce
8.5
Case management
Demandforce
9.0
Salesforce
9.0
Call center management
Demandforce
9.0
Salesforce
8.4
Help desk management
Demandforce
9.0
Salesforce
8.3

Marketing Automation

Demandforce
9.0
Salesforce
8.1
Lead management
Demandforce
9.0
Salesforce
8.3
Email marketing
Demandforce
9.0
Salesforce
7.8

CRM Project Management

Demandforce
9.0
Salesforce
7.6
Task management
Demandforce
9.0
Salesforce
7.8
Billing and invoicing management
Demandforce
9.0
Salesforce
6.7
Reporting
Demandforce
9.0
Salesforce
8.4

CRM Reporting & Analytics

Demandforce
9.0
Salesforce
8.4
Forecasting
Demandforce
9.0
Salesforce
8.2
Pipeline visualization
Demandforce
9.0
Salesforce
8.4
Customizable reports
Demandforce
9.0
Salesforce
8.5

Customization

Demandforce
9.0
Salesforce
8.2
Custom fields
Demandforce
9.0
Salesforce
8.2
Custom objects
Demandforce
9.0
Salesforce
8.3
Scripting environment
Demandforce
9.0
Salesforce
8.0
API for custom integration
Demandforce
9.0
Salesforce
8.1

Security

Demandforce
9.0
Salesforce
8.5
Single sign-on capability
Demandforce
9.0
Salesforce
8.4
Role-based user permissions
Demandforce
9.0
Salesforce
8.7

Social CRM

Demandforce
9.0
Salesforce
7.9
Social data
Demandforce
9.0
Salesforce
7.9
Social engagement
Demandforce
9.0
Salesforce
7.9

Integrations with 3rd-party Software

Demandforce
9.0
Salesforce
7.8
Marketing automation
Demandforce
9.0
Salesforce
7.9
Compensation management
Demandforce
9.0
Salesforce
7.7

Platform

Demandforce
9.0
Salesforce
8.0
Mobile access
Demandforce
9.0
Salesforce
8.0

Pros

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Cons

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 8.3
Based on 87 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Al Mubassir Muin | TrustRadius Reviewer

Reliability and Availability

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 114 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
Anonymous | TrustRadius Reviewer

In-Person Training

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.2
Based on 8 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

Scalability

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Professional Services

Demandforce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.3
Based on 7 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Return on Investment

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Screenshots

Pricing Details

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$399 per month

Demandforce Editions & Modules

Edition
DemandForce$399.001
  1. per month
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Demandforce
3.0
Salesforce
8.0

Likelihood to Renew

Demandforce
9.0
Salesforce
10.0

Usability

Demandforce
Salesforce
8.3

Reliability and Availability

Demandforce
Salesforce
9.8

Performance

Demandforce
Salesforce
9.0

Support Rating

Demandforce
Salesforce
7.9

In-Person Training

Demandforce
Salesforce
7.9

Online Training

Demandforce
Salesforce
9.1

Implementation Rating

Demandforce
Salesforce
9.4

Contract Terms and Pricing Model

Demandforce
Salesforce
9.2

Scalability

Demandforce
Salesforce
10.0

Professional Services

Demandforce
Salesforce
9.3

Add comparison