Likelihood to Recommend Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly. For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.
Read full review It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
Read full review Pros We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture. Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless. Read full review ignio handles 100+ use cases covering the entire organization including applications and infrastructure. Centralize the dashboard to view and executed the health of systems in our environment. It handles CA services desk Incidents and requests. Using automated tools with power shell scripts. ignio event management helps the organization to manage the alerts well and make an informed decision. Read full review Cons Dynatrace does not monitor easily on AIX OS. Dynatrace does not monitor easily on a C-based application. The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking. Read full review There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks. The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning. These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time. Read full review Likelihood to Renew We have already renewed our purchase with the company. They make it easy for us to get a temporary license for our contingency site that is only used for testing twice a year. We are expanding our license with for this tool. We find it very useful and will renew it again.
Read full review It is a very good product and it helps our organization.
Read full review Usability I really liked how easy it was to deploy the SaaS vesion of Dynatrace in our environment. We have a lot of tools that have plenty of capability but they don't get a whole lot of use because they would require someone who is an expert to use them. With the SaaS version of Dynatrace, all the admin functions are taken care of by the Dynatrace team (updates, patches, new features, bugs, etc.) and our small shop can focus on getting valuable metrics, alerts and issue resolution from the product.
Read full review ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
Read full review Reliability and Availability Our environment, it never goes down therefore is always available.
Read full review Read full review Performance We have not seen where it does slow down an application.
Read full review We had performance issues in older version butterfly. But the new version cheetah is simply amazing
Read full review Support Rating Given that Dynatrace has become an informal industry standard, the plethora of information available on forums is massive. Most problems or roadblocks you come across are most likely (almost certainly, in fact) already solved and solutions available on these forums. The tech support at Dynatrace is also quite good, with prompt and knowledgeable people at their end.
Read full review We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
Read full review In-Person Training We did both online and in house training - they used our system so it made more sense.
Read full review Implementation team has provided necessary training & enablement.
Read full review Online Training The training was done on our time and with our system.
Read full review Online training materials are shared by the implementation team and it was good.
Read full review Implementation Rating Using Dynatrace support services to assist (and lead) the implementation was extremely important.
Read full review I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
Read full review Alternatives Considered Synthetic Monitoring automatically does what other products do only through the use of other tools or through the development of user applications that still have a high cost of maintenance. The other products are not immediately usable and require many customizations. Through the use of configuration automatisms, you can be immediately operational and, in our case, we detected several imperfections in the applications.
Read full review Self HEAL OOB Capabilites
Read full review Scalability Dynatrace can be used to monitor may software tools
Read full review Quite Scalable!
Read full review Return on Investment Thanks to Dynatrace we have been able to effectively challenge and collaborate with service providers and outsourced IT teams. Thanks to Dynatrace we have reduced MTTR on troubleshooting by a magnitude of four. The performance analyses our team has done with Dynatrace earned us trust among management, business teams, and IT teams. Read full review ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests. ignio has increased our alert coverage by over 60%. Read full review ScreenShots