What users are saying about
13 Ratings
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Top Rated
2015 Ratings
13 Ratings
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Score 9 out of 100

Zoom

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Top Rated
2015 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Ensemble Video

I'm not sure where Ensemble Video would be less appropriate. We've found it to be very effective for our campus-specific use cases. However, the product is very customizable in how a campus could structure their Ensemble instance to match their organization, and how users may be managed.
Joseph Axenroth | TrustRadius Reviewer

Zoom

I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
Rakshith Ramesh | TrustRadius Reviewer

Feature Rating Comparison

Video Marketing

Ensemble Video
9.5
Zoom
Video personalization
Ensemble Video
10.0
Zoom
Support for advertisements
Ensemble Video
9.0
Zoom

Video Platform Integrations

Ensemble Video
10.0
Zoom
Integration to LMS
Ensemble Video
10.0
Zoom

Video Security

Ensemble Video
10.0
Zoom
Video access controls
Ensemble Video
10.0
Zoom
User management
Ensemble Video
10.0
Zoom
Video link sharing
Ensemble Video
10.0
Zoom
Internal video
Ensemble Video
10.0
Zoom
External video
Ensemble Video
10.0
Zoom

Video Player

Ensemble Video
10.0
Zoom
Player customization
Ensemble Video
10.0
Zoom
Embedded videos
Ensemble Video
10.0
Zoom
Video quality / Bandwidth controls
Ensemble Video
10.0
Zoom
Mobile compatibility
Ensemble Video
10.0
Zoom

Video Analytics

Ensemble Video
10.0
Zoom
Streaming quality reports
Ensemble Video
10.0
Zoom
Per viewer tracking
Ensemble Video
10.0
Zoom
Per video tracking
Ensemble Video
10.0
Zoom
Video analytics dashboard
Ensemble Video
10.0
Zoom

Video Hosting, Management & Storage

Ensemble Video
10.0
Zoom
On-Demand video
Ensemble Video
10.0
Zoom
Live streaming
Ensemble Video
10.0
Zoom
Impact of streaming on network
Ensemble Video
10.0
Zoom
Video upload & format support
Ensemble Video
10.0
Zoom
Video library / File management
Ensemble Video
10.0
Zoom
Video portal
Ensemble Video
10.0
Zoom

Video Engagement

Ensemble Video
9.0
Zoom
Audience polling
Ensemble Video
9.0
Zoom
Video comments
Ensemble Video
9.0
Zoom

Performance & Compatibility of Online Events Software

Ensemble Video
Zoom
8.4
High quality audio
Ensemble Video
Zoom
8.8
High quality video
Ensemble Video
Zoom
8.9
Low bandwidth requirements
Ensemble Video
Zoom
7.7
Mobile support
Ensemble Video
Zoom
8.4

Screen Sharing

Ensemble Video
Zoom
8.7
Desktop sharing
Ensemble Video
Zoom
9.2
Whiteboards
Ensemble Video
Zoom
8.3

Online Meetings / Events

Ensemble Video
Zoom
8.5
Calendar integration
Ensemble Video
Zoom
8.4
Meeting initiation
Ensemble Video
Zoom
8.8
Integrates with social media
Ensemble Video
Zoom
7.6
Record meetings / events
Ensemble Video
Zoom
8.9
Slideshows
Ensemble Video
Zoom
8.6

Online Events Collaboration

Ensemble Video
Zoom
8.4
Live chat
Ensemble Video
Zoom
8.7
Audience polling
Ensemble Video
Zoom
8.1
Q&A
Ensemble Video
Zoom
8.3

Online Events Security

Ensemble Video
Zoom
8.5
User authentication
Ensemble Video
Zoom
8.6
Participant roles & permissions
Ensemble Video
Zoom
8.6
Confidential attendee list
Ensemble Video
Zoom
8.4

Pros

Ensemble Video

  • Adapting to user needs. Ensemble Video seems to always be listening to their clients needs and suggestions by implementing effective features in every system update. Communication seems to always indicate that these features are driven by requests that their customers have made to improve the service.
  • Client Support - I have an IT/support background and have had to deal with many vendors and external support. Ensemble is easily the most responsive and effective vendor when it comes to support. When needing certain solutions, they have sent code that was in development and not officially released so I could achieve my goals with project videos. Support is always personal, prompt and effective.
  • Customization. New templates, video players, account management, and embed options have allowed us to use Ensemble Video in a much more personalized way. Early versions of the service had an "Ensemble feel" but color schemes and logos are now able to be changed for a better organization feel.
Mike Maxse | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Ensemble Video

  • User management. Some features are unique to the entire deployment (like authentication sources). It would be great if multiple authentication options could be used across different Ensemble institutions.
  • Upgrade processes. Though new versions of Ensemble Video are always better, the installation process is very manual and Ensemble Video must be involved directly. Not a weakness, but it would be nice to be able to perform our own upgrades/patches when needed.
Carlos Astorga | TrustRadius Reviewer

Zoom

  • There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
  • Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.
Charles Browder | TrustRadius Reviewer

Likelihood to Renew

Ensemble Video

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Ensemble Video

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 16 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Ensemble Video

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Ensemble Video

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Ensemble Video

Ensemble Video 10.0
Based on 2 answers
The team at Ensemble Video is dedicated to supporting us and they offer prompt and reliable services.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 7.8
Based on 30 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Ensemble Video

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Ensemble Video

Ensemble Video has succeeded for us where other solutions have failed. It came along exactly when we needed it, for our organization. At the time, we were caught between the push and pull of several different solutions, uploading our videos with the expectation that users would take the time to download and play them, using popular public video streaming services with few settings and options, and forgoing videos altogether. Ensemble Video has taken our myriad needs and provided a platform that addresses all of them.
Derek Hardaway | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Ensemble Video

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Ensemble Video

  • Ease of user contributed content. The videos that users upload to the system can either be automatically published or they can be reviewed by staff before being added to websites and courses. Instead of all these videos living on different sites (YouTube, Vimeo, etc.) we now have a centralized location that we have control over.
  • LMS Integration - A year ago YouTube changed their policy to not allow direct recording from webcams. This essentially broke the Blackboard Video Everywhere tool that allowed our instructors to post quick comments in class discussions and content areas. While they need to be pre-recorded, the Ensemble Building Block allows our instructors and students to once again upload and post videos, all from directly within the Blackboard content editor.
  • Flexibility - With the ease of creating user accounts and video libraries, Ensemble Video has become the go to option for Erikson courses, professional development content and project videos. Different departments can have their own account and have control over their libraries without the worry of them viewing or editing other institute content.
Mike Maxse | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

Pricing Details

Ensemble Video

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Ensemble Video Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Ensemble Video
      10.0
      Zoom
      9.1

      Likelihood to Renew

      Ensemble Video
      Zoom
      9.5

      Usability

      Ensemble Video
      Zoom
      9.6

      Reliability and Availability

      Ensemble Video
      Zoom
      10.0

      Performance

      Ensemble Video
      Zoom
      10.0

      Support Rating

      Ensemble Video
      10.0
      Zoom
      7.8

      Implementation Rating

      Ensemble Video
      Zoom
      10.0

      Scalability

      Ensemble Video
      Zoom
      10.0

      Add comparison