Likelihood to Recommend It is especially suitable for working together remotely or from disconnected locations, allowing them to access collaborative work and tools to facilitate communication. Internal and cloud options also seem to offer a flexible adoption roadmap. It addresses the problems of efficient collaboration and effective communication between employees, particularly with regard to working and completing projects
Read full review If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
Read full review Pros I personally love the user-friendly interface. Often you find software which is difficult to learn, and not utilized as often as it should be because of this. With eXo Platform, the interface is easy to understand, and is not particularly challenging to new users and non-tech savvy individuals. It allows you to get work done, without feeling like using the platform is part of the actual work. It feels more like a natural system you would use in your leisure time to connect with friends and family, rather than a social intranet designed to facilitate employee communication and help you meet project deadlines. The cloud platform allows users to easily share information and files, and collaborate on project work. Another benefit to this is it makes mobile collaboration possible. Read full review Forums - organizing forum questions and identifying answered Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel ability to customize widgets to the needs of your use case Read full review Cons As the platform appears to be packed with features and functionality it may be a bit daunting at first to get used to it. The initial adoption in a corporate setting would involve a number of questions, such as integration with other applications, data migration and security and the optimum adoption road map in order to maximise the benefit from the platform. Read full review The terminology of some reports, and how the reports work, is not always clear at first. More could be done to educate on getting the most from reporting. If there is a bug in your version, you are advised to apply a service pack which is not always possible to do. Not easy to get fixes for bugs. Read full review Likelihood to Renew It is a stable platform that has uniquely solved my issues.
Read full review I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Read full review Usability This platform has a pleasant user interface, is very easy to use, and offers a lot of useful accessories and add-ons. At first it can be a little intimidating, but it doesn't take long to get used to it. It is considerably reliable and safe. Facilitates connection and collaboration with coworkers. It provides tools that allow you to capture, organize and act according to the internal knowledge of your team.
Read full review If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
Read full review Support Rating The eXo platform offers a high quality support, which satisfies the requirements of our company, especially when the platform begins to be used, due to the amount of tools that can be overwhelming. Support responses are made in a short period of time.
Read full review While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
Read full review Implementation Rating all customizations should be under warranty so that you get the right level of support from the 3rd party
Read full review Alternatives Considered We selected this product firstly because it's easy to use for end-users, even if it's not so simple to configure from an administrative point of view. Managing and tracking overall activities is quite easy and it's also possible to have an immediate vision of everything that is done on the platform. Users feel confident and are encouraged to share resources.
Read full review Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial impact, whereas other vendors were much more ambiguous about how much we might pay for services we might need in the future. Both other vendors seemed to have plenty of integration options, but very specific ones (e.g. We have a CRM integration... if you use Salesforce. We have an LMS integration... if you use [this vendor]). Knowing that their out-of-the-box integrations were not in our existing tech stack made for a very unclear path forward
Read full review Scalability Highly scalable system with the ability to expand to an increasing number of users and communities
Read full review Return on Investment The eXo platform is a great agile tool for concentrating internal human capital. It is excellent for improving communication and collaboration between the company and group members. It generates an effective collaborative work and maximizes productivity with the improvement of teamwork. Read full review Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon. Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses. Read full review ScreenShots Verint Community Screenshots