What users are saying about
4 Ratings
147 Ratings
4 Ratings
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Score 9 out of 100
147 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FloristWare
SAP CRM
8.7
Customer data management / contact management
FloristWare
SAP CRM
9.0
Workflow management
FloristWare
SAP CRM
9.1
Territory management
FloristWare
SAP CRM
8.5
Opportunity management
FloristWare
SAP CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
FloristWare
SAP CRM
8.8
Contract management
FloristWare
SAP CRM
8.6
Quote & order management
FloristWare
SAP CRM
8.7
Interaction tracking
FloristWare
SAP CRM
8.8
Channel / partner relationship management
FloristWare
SAP CRM
8.6

Customer Service & Support

FloristWare
SAP CRM
8.4
Case management
FloristWare
SAP CRM
8.7
Call center management
FloristWare
SAP CRM
8.2
Help desk management
FloristWare
SAP CRM
8.3

Marketing Automation

FloristWare
SAP CRM
8.4
Lead management
FloristWare
SAP CRM
8.4
Email marketing
FloristWare
SAP CRM
8.4

CRM Project Management

FloristWare
SAP CRM
8.5
Task management
FloristWare
SAP CRM
8.1
Billing and invoicing management
FloristWare
SAP CRM
8.8
Reporting
FloristWare
SAP CRM
8.7

CRM Reporting & Analytics

FloristWare
SAP CRM
8.8
Forecasting
FloristWare
SAP CRM
8.8
Pipeline visualization
FloristWare
SAP CRM
8.7
Customizable reports
FloristWare
SAP CRM
8.7

Customization

FloristWare
SAP CRM
8.3
Custom fields
FloristWare
SAP CRM
8.4
Custom objects
FloristWare
SAP CRM
8.7
Scripting environment
FloristWare
SAP CRM
8.2
API for custom integration
FloristWare
SAP CRM
8.0

Security

FloristWare
SAP CRM
8.8
Single sign-on capability
FloristWare
SAP CRM
8.9
Role-based user permissions
FloristWare
SAP CRM
8.6

Social CRM

FloristWare
SAP CRM
8.8
Social data
FloristWare
SAP CRM
8.6
Social engagement
FloristWare
SAP CRM
8.9

Integrations with 3rd-party Software

FloristWare
SAP CRM
8.5
Marketing automation
FloristWare
SAP CRM
8.7
Compensation management
FloristWare
SAP CRM
8.3

Platform

FloristWare
SAP CRM
8.2
Mobile access
FloristWare
SAP CRM
8.2

Pros

FloristWare

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Annette Hentz | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

FloristWare

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.
Amra Kolasinac | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Likelihood to Renew

FloristWare

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman | TrustRadius Reviewer

SAP CRM

SAP CRM 8.7
Based on 6 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Support Rating

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman | TrustRadius Reviewer

SAP CRM

SAP CRM 9.3
Based on 7 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

FloristWare

I have never felt the need to seek out an alternative to Floristware.
Annette Hentz | TrustRadius Reviewer

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Return on Investment

FloristWare

  • Has kept us on top of account billing, so positive
Wendy Heier Heier Designs Florist | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FloristWare
9.0
SAP CRM
8.5

Likelihood to Renew

FloristWare
SAP CRM
9.0

Usability

FloristWare
9.1
SAP CRM
8.7

Support Rating

FloristWare
9.1
SAP CRM
9.3

Online Training

FloristWare
SAP CRM
7.0

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