54 Ratings
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Score 8.6 out of 100
9 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Freshdesk Messaging (Formerly Freshchat)

I would recommend Freshchat because it is very handy when it comes to handling and operating with a small team. I have always had a pretty smooth messaging experience with Freshchat and this is the basic reason why I am vouching for the product. In my opinion, it greatly helps in the promotion of brands due to amazing tracking features which help in telling your performance and facilitates in identifying the adequate leads for the brand, which in my opinion is extremely beneficial in the long run.
Nick Salerno | TrustRadius Reviewer

ZoomInfo Chat (formerly Insent)

It's well suited for any website looking to engage with traffic without forcing a form to fill. In 2021, if you don't have an instant way to engage with people on your site, you're leaving money on the table. This wouldn't work as well for a company that didn't use its website for lead generation. It wouldn't be as much value if you weren't driving site traffic as there wouldn't be enough volume to make it worth it.
Anonymous | TrustRadius Reviewer

Pros

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat has a well designed user interface which makes it easy to use for all users.
  • It is simple for everyone to use.
  • Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
Carol Aleman | TrustRadius Reviewer

ZoomInfo Chat (formerly Insent)

  • The customer success team. I didn’t realize you could use a chat platform in such advanced ways.
  • It is pretty straightforward to learn and edit.
  • The ability to personalize conversations for re-visitors and high priority accounts.
Anonymous | TrustRadius Reviewer

Cons

Freshdesk Messaging (Formerly Freshchat)

  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Elizabeth Cassidy | TrustRadius Reviewer

ZoomInfo Chat (formerly Insent)

  • No mobile app.
  • Noticed a few bugs which I have reported.
Georgey Jacob | TrustRadius Reviewer

Support Rating

Freshdesk Messaging (Formerly Freshchat)

No score
No answers yet
No answers on this topic

ZoomInfo Chat (formerly Insent)

ZoomInfo Chat (formerly Insent) 9.6
Based on 8 answers
As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
Georgey Jacob | TrustRadius Reviewer

Alternatives Considered

Freshdesk Messaging (Formerly Freshchat)

I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is designed on such a great module that it can easily integrate with any other software.
Bella Castilla | TrustRadius Reviewer

ZoomInfo Chat (formerly Insent)

WAY better onboarding and support and fully-baked product. If for some reason it's missing a feature, you can bring it up and actually get a realistic (and quick) response on the roadmap to develop it. The UX blows all others away with easy branching and logic. You don't know how much time you waste trying to teach a bot and then end up not getting it right. Also, it has IP matching to deanonymize site visitors.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshdesk Messaging (Formerly Freshchat)

  • Freshchat incorporates with other informing and helps work area stages, including conspicuous suppliers like Zendesk, Slack, and Facebook Messenger.
  • Straightforward information investigation - Freshchat furnishes us with information measurements and examination in a streamlined and straightforward style, helpful for everybody to process, including individuals without an information investigation foundation.
  • It is a cost effective platform.
Maria Coelho | TrustRadius Reviewer

ZoomInfo Chat (formerly Insent)

  • The personalized page has definitely added more demos per month in our pipeline.
Ajeesh Kumar | TrustRadius Reviewer

Screenshots

ZoomInfo Chat (formerly Insent)

Pricing Details

Freshdesk Messaging (Formerly Freshchat)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$15

Freshdesk Messaging (Formerly Freshchat) Editions & Modules

Edition
Growth$151
Pro$391
Enterprise$69.001
  1. Per Agent per month , billed annually
Additional Pricing Details

ZoomInfo Chat (formerly Insent)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ZoomInfo Chat (formerly Insent) Editions & Modules

Additional Pricing Details

Add comparison