Heartland Payroll+ vs. Keka HR

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

Specific Scenarios Where Keka HR Excels:1. Mid-sized Businesses with Diverse HR Needs 2. Organizations Emphasizing User-Friendly Interfaces. 3. Companies Emphasizing Employee Directory and Communication. Scenarios Where Keka HR Can Improve: 1. Advanced Reporting and Analytics Needs. 2. Highly Specialized Industry Requirements.In conclusion, Keka HR is a strong choice for mid-sized businesses with a range of HR needs, especially those valuing user-friendly interfaces. While it may not be the optimal fit for organizations with advanced reporting demands or mobile-centric operations, its overall performance makes it a recommendable solution for many HR management scenarios.

Incentivized

• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• Salary
• Leaves and Attendance
• Expenses and Travel
• Manage Tax

• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

Incentivized

• Keka HR can add more features for employees, like alerts
• Keka HR can improve tracking dashboard by adding charts

Incentivized

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

Rippling has a complex user interface and someone needs to guide me to get acquainted with the usage of the portal daily unlike Keka HR it's really clear for what purpose we need to use the portal to make maximum use of it. It has more market range but Keka HR stole my heart by simplifying my work.

Incentivized

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.

• Salary and Tax Management is made easy for employee
• Team Management and Team Performance can be tracked
• Accurate in Payroll Processing