What users are saying about
27 Ratings
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Top Rated
3080 Ratings
27 Ratings
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Score 8.7 out of 100

Salesforce

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Top Rated
3080 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Salesforce.com ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Platform

Sales Force Automation

6.6

HoneyBook

66%
7.7

Salesforce

77%
Salesforce.com ranks higher in 8/9 features

Customer data management / contact management

6.3
63%
9 Ratings
8.1
81%
188 Ratings

Workflow management

6.0
60%
8 Ratings
7.8
78%
180 Ratings

Opportunity management

6.8
68%
8 Ratings
8.2
82%
184 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.4
64%
8 Ratings
7.5
75%
173 Ratings

Contract management

8.0
80%
9 Ratings
7.6
76%
146 Ratings

Quote & order management

6.8
68%
7 Ratings
7.4
74%
138 Ratings

Interaction tracking

5.6
56%
7 Ratings
7.8
78%
159 Ratings

Territory management

N/A
0 Ratings
7.6
76%
149 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.7
77%
131 Ratings

Customer Service & Support

5.6

HoneyBook

56%
8.6

Salesforce

86%
Salesforce.com ranks higher in 3/3 features

Case management

5.3
53%
5 Ratings
9.0
90%
56 Ratings

Help desk management

6.0
60%
6 Ratings
8.3
83%
46 Ratings

Call center management

N/A
0 Ratings
8.4
84%
42 Ratings

Marketing Automation

4.9

HoneyBook

49%
7.8

Salesforce

78%
Salesforce.com ranks higher in 2/2 features

Lead management

4.9
49%
7 Ratings
7.9
79%
171 Ratings

Email marketing

N/A
0 Ratings
7.7
77%
145 Ratings

CRM Project Management

6.0

HoneyBook

60%
7.4

Salesforce

74%
Salesforce.com ranks higher in 2/3 features

Task management

5.3
53%
9 Ratings
7.5
75%
163 Ratings

Billing and invoicing management

7.2
72%
8 Ratings
6.7
67%
37 Ratings

Reporting

5.6
56%
8 Ratings
7.9
79%
127 Ratings

CRM Reporting & Analytics

4.7

HoneyBook

47%
7.9

Salesforce

79%
Salesforce.com ranks higher in 3/3 features

Customizable reports

4.7
47%
6 Ratings
8.1
81%
184 Ratings

Forecasting

N/A
0 Ratings
7.7
77%
160 Ratings

Pipeline visualization

N/A
0 Ratings
7.9
79%
176 Ratings

Customization

6.1

HoneyBook

61%
7.9

Salesforce

79%
Salesforce.com ranks higher in 4/4 features

Custom fields

6.7
67%
8 Ratings
8.0
80%
176 Ratings

Custom objects

5.5
55%
8 Ratings
8.2
82%
168 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
128 Ratings

API for custom integration

N/A
0 Ratings
7.8
78%
148 Ratings

Security

5.6

HoneyBook

56%
8.3

Salesforce

83%
Salesforce.com ranks higher in 2/2 features

Single sign-on capability

6.0
60%
6 Ratings
8.3
83%
146 Ratings

Role-based user permissions

5.2
52%
7 Ratings
8.4
84%
139 Ratings

Platform

6.4

HoneyBook

64%
7.9

Salesforce

79%
Salesforce.com ranks higher in 1/1 features

Mobile access

6.4
64%
8 Ratings
7.9
79%
161 Ratings

Social CRM

HoneyBook

Feature Set Not Supported
N/A
7.7

Salesforce

77%
Salesforce.com ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.6
76%
118 Ratings

Social engagement

N/A
0 Ratings
7.8
78%
115 Ratings

Integrations with 3rd-party Software

HoneyBook

Feature Set Not Supported
N/A
7.8

Salesforce

78%
Salesforce.com ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.8
78%
152 Ratings

Compensation management

N/A
0 Ratings
7.7
77%
103 Ratings

Attribute Ratings

  • Salesforce.com is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

7.6

HoneyBook

76%
9 Ratings
7.7

Salesforce

77%
305 Ratings

Likelihood to Renew

9.0

HoneyBook

90%
1 Rating
9.4

Salesforce

94%
49 Ratings

Usability

7.1

HoneyBook

71%
7 Ratings
8.0

Salesforce

80%
94 Ratings

Availability

HoneyBook

N/A
0 Ratings
9.8

Salesforce

98%
54 Ratings

Performance

HoneyBook

N/A
0 Ratings
9.0

Salesforce

90%
36 Ratings

Support Rating

7.2

HoneyBook

72%
7 Ratings
7.6

Salesforce

76%
121 Ratings

In-Person Training

HoneyBook

N/A
0 Ratings
7.9

Salesforce

79%
11 Ratings

Online Training

HoneyBook

N/A
0 Ratings
9.1

Salesforce

91%
15 Ratings

Implementation Rating

HoneyBook

N/A
0 Ratings
9.4

Salesforce

94%
32 Ratings

Configurability

HoneyBook

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Contract Terms and Pricing Model

HoneyBook

N/A
0 Ratings
9.1

Salesforce

91%
10 Ratings

Product Scalability

HoneyBook

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Professional Services

HoneyBook

N/A
0 Ratings
9.3

Salesforce

93%
8 Ratings

Likelihood to Recommend

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
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Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
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Pros

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Read full review

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Read full review

Cons

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
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Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Read full review

Pricing Details

HoneyBook

Starting Price

$390 Year

Editions & Modules

HoneyBook editions and modules pricing
EditionModules
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393

Footnotes

  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Salesforce

Starting Price

$25 per month

Editions & Modules

Salesforce editions and modules pricing
EditionModules
Essentials$25.001
Professional$75.002
Enterprise$150.003
Unlimited$300.004

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month
  4. Per user/Per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

HoneyBook

Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
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Salesforce

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
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Usability

HoneyBook

This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
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Salesforce

Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
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Reliability and Availability

HoneyBook

No answers on this topic

Salesforce

Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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Performance

HoneyBook

No answers on this topic

Salesforce

Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating

HoneyBook

They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
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Salesforce

Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
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In-Person Training

HoneyBook

No answers on this topic

Salesforce

I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training

HoneyBook

No answers on this topic

Salesforce

I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating

HoneyBook

No answers on this topic

Salesforce

Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
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Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
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Contract Terms and Pricing Model

HoneyBook

No answers on this topic

Salesforce

The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
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Scalability

HoneyBook

No answers on this topic

Salesforce

I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
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Professional Services

HoneyBook

No answers on this topic

Salesforce

Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
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Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
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