What users are saying about
17 Ratings
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Top Rated
2801 Ratings
17 Ratings
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Score 9.4 out of 100

Salesforce

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Top Rated
2801 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Tiffany Waddell Tate | TrustRadius Reviewer

Salesforce

We would highly recommend Salesforce.com to other organizations. They provide an excellent suite of services that help us accomplish a few key things within our company. The organization and ease of use is great in order to manage our client relationships -and it allows us to have everything we need to manage relationships in one easy to access location.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HoneyBook
8.8
Salesforce
7.7
Customer data management / contact management
HoneyBook
8.1
Salesforce
8.2
Workflow management
HoneyBook
8.0
Salesforce
7.6
Opportunity management
HoneyBook
9.0
Salesforce
8.2
Integration with email client (e.g., Outlook or Gmail)
HoneyBook
9.1
Salesforce
7.0
Contract management
HoneyBook
10.0
Salesforce
7.5
Quote & order management
HoneyBook
9.8
Salesforce
7.5
Interaction tracking
HoneyBook
7.6
Salesforce
7.8
Territory management
HoneyBook
Salesforce
7.4
Channel / partner relationship management
HoneyBook
Salesforce
7.6

Customer Service & Support

HoneyBook
9.4
Salesforce
8.5
Case management
HoneyBook
9.5
Salesforce
9.0
Help desk management
HoneyBook
9.3
Salesforce
8.3
Call center management
HoneyBook
Salesforce
8.4

Marketing Automation

HoneyBook
7.4
Salesforce
7.6
Lead management
HoneyBook
7.4
Salesforce
7.9
Email marketing
HoneyBook
Salesforce
7.3

CRM Project Management

HoneyBook
7.9
Salesforce
7.3
Task management
HoneyBook
6.5
Salesforce
7.2
Billing and invoicing management
HoneyBook
9.5
Salesforce
6.7
Reporting
HoneyBook
7.6
Salesforce
8.0

CRM Reporting & Analytics

HoneyBook
6.4
Salesforce
8.1
Customizable reports
HoneyBook
6.4
Salesforce
8.4
Forecasting
HoneyBook
Salesforce
7.8
Pipeline visualization
HoneyBook
Salesforce
8.1

Customization

HoneyBook
8.4
Salesforce
8.1
Custom fields
HoneyBook
9.1
Salesforce
8.3
Custom objects
HoneyBook
7.6
Salesforce
8.1
Scripting environment
HoneyBook
Salesforce
7.8
API for custom integration
HoneyBook
Salesforce
8.0

Security

HoneyBook
6.8
Salesforce
8.4
Single sign-on capability
HoneyBook
7.4
Salesforce
8.2
Role-based user permissions
HoneyBook
6.3
Salesforce
8.5

Platform

HoneyBook
8.3
Salesforce
7.4
Mobile access
HoneyBook
8.3
Salesforce
7.4

Social CRM

HoneyBook
Salesforce
7.3
Social data
HoneyBook
Salesforce
7.1
Social engagement
HoneyBook
Salesforce
7.4

Integrations with 3rd-party Software

HoneyBook
Salesforce
7.4
Marketing automation
HoneyBook
Salesforce
7.4
Compensation management
HoneyBook
Salesforce
7.3

Pros

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Melody Alexander | TrustRadius Reviewer

Salesforce

  • Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
  • The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
  • Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
Nichole Pelaez | TrustRadius Reviewer

Cons

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
Alyssa Parr | TrustRadius Reviewer

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

HoneyBook

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

HoneyBook

HoneyBook 8.8
Based on 5 answers
When I was onboarded I was given a complete walk-through, and as new items are added they do a great job of utilizing help videos and tutorials.
Ce'Erica Christine Allen | TrustRadius Reviewer

Salesforce

Salesforce 7.9
Based on 73 answers
[Salesforce.com] has allowed there to be smooth reporting to track sales and marketing outcomes. It's used across my company from the upper management team to operations. We all use it for different purposes and find each use to be successful. There is a bit of a learning curve but once that's mastered, Salesforce will give you excellent ROI.
Tory Robinson | TrustRadius Reviewer

Reliability and Availability

HoneyBook

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

HoneyBook

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

HoneyBook

HoneyBook 9.0
Based on 5 answers
They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
Dana Sacco | TrustRadius Reviewer

Salesforce

Salesforce 7.5
Based on 100 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

In-Person Training

HoneyBook

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

HoneyBook

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

HoneyBook

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce is just better... It's so nice working for a company that uses Salesforce well. It doesn't come cheap, but it's well worth it. HubSpot and Microsoft Dynamics are pretty solid, but HubSpot is very basic and Dynamics just didn't work very well and requires a ton of work to manage and maintain.
Anonymous | TrustRadius Reviewer

Scalability

HoneyBook

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Kristin Cole | TrustRadius Reviewer

Salesforce

  • [Salesforce.com] is very much easy to customize and I am taking full benefit from its integrations and APIs, which allow me to connect any system irrespective of whether it’s cloud-based or not, or whether it’s an on-premises or a unified platform.
  • It has professional and responsive technical support.
Kelly Cokorudy | TrustRadius Reviewer

Screenshots

Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HoneyBook Editions & Modules

Edition
Unlimited Plan - Annual$3901
Starter Plan$92
Unlimited Plan - Monthly$392
  1. Year
  2. Month
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HoneyBook
9.3
Salesforce
7.8

Likelihood to Renew

HoneyBook
Salesforce
10.0

Usability

HoneyBook
8.8
Salesforce
7.9

Reliability and Availability

HoneyBook
Salesforce
9.8

Performance

HoneyBook
Salesforce
9.0

Support Rating

HoneyBook
9.0
Salesforce
7.5

In-Person Training

HoneyBook
Salesforce
7.9

Online Training

HoneyBook
Salesforce
9.1

Implementation Rating

HoneyBook
Salesforce
9.4

Scalability

HoneyBook
Salesforce
10.0

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