Likelihood to Recommend isolved is incredibly cost effective and capable for a mid-size organizations looking for full automation on SAS online software. It would be overkill for very small organizations and not meet the needs of larger organizations without the addition of many of its optionally purchased add on modules.
Read full review Paycor is well-suited for many organizations due to its high level of customization. As a non-profit with unique needs, we have some atypical situations, and Paycor worked closely with me to set up the platform to meet those requirements. I don’t recall ever hearing, “that can’t be done.” I’m constantly learning new ways to utilize its features. Although we operate from a single location, Paycor can accommodate organizations with multiple locations across various states. I believe the only situation where Paycor might be less appropriate is for employers with a very small number of employees.
Read full review Pros Payroll Processing (timely and accurate). Customer Service (dedicated account service representative, who gets to know your company's needs). Payroll Reports (accurate, timely, extensive, exhaustive, customizable). Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion). Read full review Recruiting platform is easy to use for organizations and candidates Keeping benefits administration in same platform keeps it at employee fingertips at all times Paycor puts out a wealth of knowledge in tutorials, webinars, how to’s, and makes it easy to acquire information when needed Read full review Cons More reminder notifications would be great! A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places Read full review Manual onboarding needs help. Employees are defaulted to the wrong job class and I have to correct their job class after I have hired them. Our default time zone should be the time zone of the employer, not Paycor's time zone. Ability to run a report showing employee time zones. Ability to run a report showing employee Policy Group. Read full review Likelihood to Renew I believe Isolved has helped with allot of our previous payroll and HR issues but I am not the sole person responsible for making the decisions. If it were my responsibility to make the decision I would say yes, my input does weigh heavily on the choices but it's not guaranteed.
Read full review Price point is the biggest driving factor. Paycor has made some strides in the customer service area and we've seen enough improvements that renewing our contract has become more a reality than a pipe dream. The system functions well and our employees are familiar with how it works, so to make a change would be a huge lift for our team
Read full review Usability It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Read full review Once it's set up and good to go, if you know how to make small changes or get the right CS rep to help, it really does save time, help a lot, and give you significant capabilities that would otherwise cost you the price of a consultant.
Read full review Reliability and Availability Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.
Read full review Performance We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!
Read full review Support Rating Support is good highly trained and never usually takes ten minutes to get a rep on the call, often it's a couple of minutes. At a competitor the average call for a rep was 45 minutes to a hour. If the rep doesn't have a solution for your challenge they will escalate to someone that does.
Read full review I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
Read full review In-Person Training All over the phone, but it was comprehensive.
Read full review Online Training We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
Read full review The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.
Read full review Implementation Rating The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Read full review Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
Read full review Alternatives Considered I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review Paycor was just the product that seemed to offer the most diversity of products and the easiest to use. Our previous software was too complicated when you needed to add a job code or change a benefit. Paycor makes these changes easy to do. The employee app was also the one that looked like the most beneficial for our user experience
Read full review Contract Terms and Pricing Model Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
Read full review Scalability We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Read full review I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level
Read full review Professional Services All of iSvoled services are conducted very professionally
Read full review Return on Investment When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now Employees love having the ability to easily view and verify their timecards prior to payroll submission. Read full review Freeing HR's time has been necessary since only two people are in our HR department. Allowing employees to use the mobile app for their timecards has led to less tracking down of out-of-office employees for their hours on payroll weeks. Downloadable workflows have been a real-time saver when preparing documentation for audits. Read full review ScreenShots