Likelihood to Recommend
We run a technology lending program for students. Jamf Pro has been instrumental in allowing student staff to prepare the laptops in a systematic, consistent manner. The same can be said with iPads and deploying apps to the iPads is automated. Also, extra software titles are made available in Self Service (both for laptops and iPads). Additionally, putting policies in Self Service for IT student workers to deploy to sit-down machines to run as needed is quite useful as well. Less appropriate scenarios would be in cases where there are fewer than 10 to 20 machines. Looking at Jamf Now would probably be a better use of resources. Jamf Now is not as robust as Jamf Pro, but for smaller entities it would be a better fit and a better choice financially.
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Lookout is excellent for mobile device security. I'd recommend it to anyone looking for a simple solution to guarantee peace of mind when keeping mobile devices secure. It's also excellent for finding a device that's been lost remotely, including an excellent feature for enabling audio on a device when it was put in silent mode locally. The web UI is easy to use and allows for powerful functionality through a simple interface. Lastly, it is an excellent secondary backup solution. I'd recommend having other potential backup solutions as well in case this premium feature ever expires and you aren't sure whether you have a most recent contact backup within Lookout.
Read full review Pros Custom Scripts mean you can accomplish almost anything you need. Extension Attributes gives you a way to report on anything. Extremely configurable. Just know that means it can be hard to find what you're looking for. Training and community resources are readily available. Read full review It emits alerts before any vulnerability found, thus avoiding damages. It has a very simple interface so it is easy to use. It allows the protection against vulnerabilities as well as the backup of information and search before the loss of the mobile or theft. It runs in the background so it does not interrupt any activity. Its access is very flexible since only the internet is required to access through the application or web. Read full review Cons While already in progress, the Configuration Profile editor is a little unwieldy User dialog messaging. While Jamf [Pro] helper is very useful, a more feature-rich utility with editor functions would be extremely welcomed to interact with the user while installing software. Policies: I would desperately like to see the ability to organize the order of packages and scripts within a policy without needing to use names, numbers, and 'priority'. Just let me drag items in a policy around in order. Policies: scripts can only be run before or after, please let me place them in between packages Read full review They're the global, mobile cyber experts we trust. They're ahead of the curve already. All I could suggest is, keep going in that direction. Perhaps, send out an occasional , brief update on global trends that business executives should be aware of, even when Lookout is already on it. Keep it brief, with a case study where a proactive action was taken and an event was avoided. Those would be shared enterprise-wide. More PR about your proactive actions would be educational for us all. NO FUD, will ever work, but seeing that there are actions we can take, even to the newest of threats will be very effective. Read full review Likelihood to Renew
We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.
Read full review Usability
Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.
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I have never had any issue using the application since the UI and settings are laid out in an easy to follow way.
Read full review Support Rating
Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.
Read full review In-Person Training
They made me more comfortable using the product.
Read full review Online Training
The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.
Read full review Implementation Rating
the on-site training and implementation was a huge boon
Read full review Alternatives Considered
The correct MDM that I used from Lightspeed isn't [on] that list so I chose the next best thing. Jamf [Pro] has allowed us much more control. Lightspeed is geared towards business and not really education. Jamf Pro is more flexible and when we got Jamf [Pro] that was what was available. They now have even more options geared more towards education. Worth checking out. I understand how to use Jamf Pro so that is what we are staying with.
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Lookout was chosen by T-Mobile, Sprint, and AT&T which many employees have chosen as their mobile network provider. From that standpoint, it made it a simple decision. Its cloud based technology gives insight across almost all mobile code in the world. Lookout identifies connections that would otherwise go unseen without deep investigation. It helps prevent cybercriminals from sneaking into mobile devices and that's the key component for any mobile security solution.
and other competitor solutions have a similar offering, but based on network provider support I haven't need to look into the competition extensively.
Read full review Return on Investment Employee morale is higher due to the fact that they don't have to lose time taking their device to the Technology office for updates or new application installs. More efficient use of time when new devices have to be deployed. Ability to have different builds to image devices. There is no need to use a single monolithic image for all devices. Read full review Security is often hard to translate into ROI terms. However, having an option to locate a device does mitigate a possible large expense in fines or other issues with loss of data. Minimal cost/support needs, does not significantly impact support staff. So can add support without additional costs. Read full review ScreenShots