Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…
N/A
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
Khoros Care
Salesforce Sales Cloud
Editions & Modules
No answers on this topic
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
Khoros Care
Salesforce Sales Cloud
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
Optional
Additional Details
Pricing is variable based on the needs of the customer.
In my opinion, Khoros Marketing is superior to Khoros Care in every way except queue management. Sprinklr, Hootsuite, and Social Studio are all similar products in terms of responding to users, but they are not as flexible with labeling.
Khoros Care has awesome "ready to send" reports based on analytic views that you can set up. Whether it's reporting on one brand's ad or comparing it to a prior month or year the analytics are very user-friendly with awesome supportive widgets that allow you to view an …
It responds to a different kind of service proposal. It works well too. Couldn't say more about since I haven't tried any other kind of tool that was designed for the same purpose.
All of these tools claim to handle Social Care, and some may do an okay job at it. However, Khoros Care was developed with the agent experience and customer experience in mind, and with scalability in mind. It's very clear that one tool is superior above all, and that others …
Cigna's marketing team selected Khoros. Our transition from Percolate to Khoros Care was smooth, we were well supported and were provided with training material. The Khoros team made it work for us!
Hootsuite, Percolate and Salesforce have been reviewed or used in the past. The main benefit of Khoros social management is it is a platform that has been built from the ground up focused on customer service.
Khoros is the best platform I have found for reporting purposes. You can export data, track trends, see how your agents are performing, and monitor your SL very easily. I have worked with Conversocial in the past and have also looked into Hootsuite and Spark Central and they …
I have had the most experience with Radian6 from Salesforce, where conversations are easily managed. However, the abilities and capacities that Khoros has far exceed that offer. Particularly notable is the author profile, where you can add specific account-related information …
While we've used Hootsuite and various other similar listening tools in the past, most of these tools either present information in a raw/limited and unthreaded form or lack the context and proper case management functions that you would expect to build around customer support …
We adopted Khoros in its early beginnings, after being tied to Radian6 for customer engagement-- and while we still utilize Radian6 for certain reports, I couldn't imagine going back to that platform to interact with customers. As stated, Khoros has become our primary …