LogicMonitor vs. Micro Focus SiteScope

I would not recommend it to smaller businesses or MSPs that deal with small accounts. The cost to benefit ratio is not great for those. It's usually a good fit for larger organizations that can benefit from all the features LogicMonitor offers where the price point might be acceptable.

Incentivized

SiteScope is definitely well suited in an HP server environment. It is also well suited for virtual server environments. It is also well suited for those who are happy with email and text based message alerting. It may not be appropriate in other environments where monitoring physical components is critical. Because HP SiteScope does not monitor certain physical components, it does fall short of being able to be a "one stop shop solution" in regard to monitoring. It is not well suited for those looking for logic in how alerts are sent and cascade to other people or groups.

Incentivized

• I think the best feature is the SaaS itself. The availablity at a webpage makes things really up to speed on the ever expanding cloud platforms taking over.
• It also doesn't boggle up the space in your email boxes sending consistent messages that aren't as critical as they should be. It simply expresses just the facts.
• Finally the ability to oversee all operations over a single customizable window pane makes it extremely intuitive and convenient.

Incentivized

• Alerts can be configured as per business requirement.
• It can take remedial action, when defined for a particular situation.
• Severity, priority of tickets which are created upon a trigger can be well defined.
• The teams which need to be alerted can be configured in the tool itself, in case of any event.

Incentivized

• Integration capabilities with PSA/Ticketing Tools lack customization for multiple calls/actions per alert function
• Netflow/traffic analytics could show endpoints vs. IPs for all the popular ones, ex: Facebook, youtube, Netflix, etc.
• GUI could be beautified...think Apple OS and easy buttons. Some of the navigation is cumbersome
• Reports function ... cumbersome, drag and drop would be lovely since properties to not auto-populate

Incentivized

• Sitescope is particularly used for infrastructure monitoring. Other kinds of monitors cannot be set using HP sitescope.
• Sitescope cannot have graphs like splunk which is why we have splunk as well which is an additional cost for the company.
• We can't have a direct regex operations on data inside HP sitescope. We need to have the logs placed as a single log and then do that.

Incentivized

This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful

Incentivized

Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.

Incentivized

Very straightforward and easy to use once you get past the short learning curve.

Incentivized

The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.

Incentivized

Can't really answer this. Setup was easy and no support has really been used at this point.

Incentivized

Add good training

Incentivized

The training is good but room to improve

Incentivized

The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live

Incentivized

Auvik did not provide historical data and could not monitor as many device types as LM. We found the Auvik collector to be more "buggy" and have had less issues with LM. We do feel that Auvik had a better network topology map and would clearly show device relationship. That is really the only advantage that Auvik has over LM.

Incentivized

SiteScope unified console is a powerful tool for operators to easily detect warnings and alerts grouped by its hierarchical organization with real-time status displaying continuously the whole health map.

Incentivized

LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project. Worth every penny.

Incentivized

Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.

Incentivized

• We are currently tracking more things that, in another way, were not possible to identify and correct.
• We work more efficiently because we first resolve the critical incidents and then continue with the less relevant ones.
• Some alerts are quite difficult to resolve and the documentation sometimes did not guide to resolve the problems.

Incentivized

• Sitescope does exactly what it was purchased for. It may take some time to set it up but once its set up it is a rock solid product.

Incentivized